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Robert Half Logo Robert Half · Customer Service

Engagement Coordinator

United States, Harrisburg · Job Posted March 01, 2026
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Job Description

We’re looking for a high‑energy, people‑focused Engagement Coordinator who’s excited about empowering individuals and strengthening our community. In this role, you’ll help participants navigate program enrollment, build meaningful career plans, and stay on track with program requirements—all while creating a supportive and motivating experience.

Job Responsibility

  • Inspire and support participants in SNAP and TANF programs, helping them stay engaged, confident, and committed to their goals
  • Partner with caseworkers to ensure participants receive the resources they need—whether it’s childcare, transportation, or other essential supports
  • Guide individuals through enrollment, making sure they join programs that align with their skills, interests, and future plans
  • Help participants dream big by developing personalized career and education plans
  • Provide accurate, timely data to the Department of Public Welfare for audits and program evaluations
  • Keep organized, up‑to‑date records, including case notes, attendance, and weekly participation details
  • Build strong, encouraging relationships with participants and community partners to foster long-term success
  • Engage new participants through dynamic outreach and community-based marketing efforts
  • Host presentations and events that bring the program to life and increase visibility
  • Ensure smooth, consistent operations while maintaining compliance with grant requirements

Requirements

  • A knack for organization, with experience keeping documentation accurate, clear, and up to date
  • Smooth coordination skills, especially when it comes to managing registration and ensuring an easy, stress‑free enrollment experience
  • Familiarity with CRM systems, helping you track interactions and keep participants supported every step of the way
  • A customer‑service mindset, ready to listen, problem‑solve, and make participants feel valued and supported
  • Experience in account or program management, giving you the ability to juggle details and keep everything running seamlessly
  • A genuine passion for community impact, especially when it comes to serving underrepresented or underserved populations
  • Relationship‑building superpowers, allowing you to connect with participants, partners, and stakeholders from all walks of life
  • Top‑tier organizational and multitasking skills, helping you stay on track while balancing multiple priorities and deadlines

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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