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Robert Half Logo Robert Half · Customer Service

Engagement Coordinator

United States, Lexington Employment contract · Job Posted June 29, 2026
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Job Description

We are looking for an Engagement Coordinator to support a welcoming resident-focused environment in Lexington, Massachusetts. This Long-term Contract position is ideal for someone who brings enthusiasm, strong interpersonal skills, and the ability to keep activities and schedules running smoothly. The person in this role will help create meaningful daily experiences for residents while serving as a dependable point of coordination for calendars, communication, and service-related needs.

Job Responsibility

  • Create an engaging and inclusive atmosphere by encouraging resident participation in programs, activities, and community events
  • Coordinate schedules, maintain calendars, and organize daily or weekly plans to ensure activities and appointments are communicated clearly
  • Provide attentive customer service to residents, families, and team members by responding promptly to questions and requests
  • Support the planning and execution of onsite engagement programs designed to promote connection, enjoyment, and participation
  • Accompany residents on occasional outings or day trips while helping ensure a positive and well-organized experience
  • Collaborate closely with coworkers and leadership to keep engagement plans aligned with resident needs and operational priorities
  • Track activity details, schedule updates, and participation information to help maintain organized program support
  • Contribute to a detail-focused community setting by following established workplace expectations and presenting a neat, business-casual appearance

Requirements

  • Prior experience in customer service, resident support, hospitality, education, counseling, special education, or a related people-centered role
  • Demonstrated ability to manage calendars, coordinate schedules, and stay organized in a fast-paced environment
  • Strong communication skills with a friendly, approachable manner and the ability to work effectively with diverse groups
  • Comfortable supporting residents in person and participating in occasional offsite activities or local day trips
  • Ability to work a Monday through Friday 9:00 AM to 5:00 PM schedule, with every other weekend required after the initial onboarding period
  • Detail-oriented demeanor and comfort working in a business-casual environment
  • Successful completion of pre-employment screening requirements, which may include screenings for all candidates, health-related screenings, references, and vaccination documentation or applicable declination forms

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Free online training
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