Engagement Coordinator Jobs

Pennsylvania Convention Center

Location:
United States, Philadelphia

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Under the direct supervision of the Engagement Manager, the Engagement Coordinator will be responsible for supporting all Engagement programs and initiatives, including DEIA, talent engagement, corporate social responsibility, and guest experience in collaboration with the Engagement Manager and the Director of Engagement. The ideal candidate possesses energy and enthusiasm regarding people and culture and demonstrates competency, creativity, and the ability to move fast, think globally, navigate ambiguity, build solid relationships across multiple teams, and execute effectively.

Job Responsibility:

Develop a general understanding of the overall strategy for the Center’s DEI program
Assist in coordinating activities on behalf of the Center at functions aimed at building MWDBE participation and partnership opportunities
Assist in compiling data, reports, and analyses to support the success of DEI programs, training, and related certifications
Represent the Engagement Department on the Culture Committee and support the committee’s programs
Assist in developing, designing, and posting content for PCC internal messaging in collaboration with the Director of Engagement and the Director of Marketing and Communications
Develop and maintain the annual awareness and initiative calendar, recognition platforms
Contributes to the ideation and rollout of recognition initiatives aligned with company culture
Works closely with the Engagement Manager on team training to include, but not limited to, hospitality and DEIA best practices to promote an inclusive culture and drive engagement
Support all customer and guest experience efforts with a focus on the proper techniques, training, servicing, and protocols required to ensure exemplary guest and customer satisfaction, and ensure PCC quality standards
Support the management of customer feedback by assisting in its collection, analysis, and dissemination through various channels, including surveys, internal reporting, direct observations, and one-on-one engagements
Assist in the event donation process, inclusive of the coordination of staging and pick-up, as well as identifying potential donation recipients
Assist in the coordination of the customer gift program
Works with the PHLCVB to manage the deployment of the concierge kiosk/desk for designated events. Inclusive of managing the concierge inventory, coordinating the work orders for the kiosks/desks, creating the signage for the kiosk and/or desk, and ensuring all pertinent materials are available at the desk
Answer info@paconvention.com inquiries from guests and customers and/or refer them to the proper department
Support cross-departmental coordination during high-volume events to ensure a seamless guest experience.

Requirements:

Excellent interpersonal, organizational and communication skills (written and verbal)
Passionate about people & culture
Ability to build trusted relationships and bring energy and enthusiasm
Must be proactive, innovative, organized, and disciplined
Flexible and enthusiastic in implementing plans
Excellent time management skills
Demonstrated ability to manage multiple projects/tasks at once and prioritize effectively
Demonstrated ability to solve complex challenges under pressure
General knowledge of talent recruitment, management, and development, and employee relations
General knowledge of current advances in people and culture change
General knowledge of graphic design and/or Photoshop software and Excel
Analytical and critical thinking ability
Outcome-focused and self-motivated
Able to balance attention to detail with swift execution
Ability and willingness to work irregular schedules and hours in a fast-paced environment.

Additional Information:

Job Posted:
December 11, 2025

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Engagement Coordinator