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Engagement associate - strategic accounts

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Legora

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This role will support the Strategic Accounts Engagement Director and Engagement Manager to ensure that a number of our major law firm and FS clients are receiving consistently high client service and they are constantly finding value in Legora. We are looking for someone that enjoys understanding a smaller group of clients in a lot of depth and who is driven by ensuring the partnership thrives.

Job Responsibility:

  • Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager
  • Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager
  • Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications
  • Be very proficient in creating materials for clients such as presentations (eg Quarterly Business Reviews), communications and training material to a very high standard
  • Analyse complex law firm data and translate it into meaningful updates within presentations
  • Be responsible for a number of organisational tasks including managing calendars for internal and external stakeholders to ensure the Strategic Engagement Accounts team is highly organised

Requirements:

  • 1–2 years of professional experience from a consulting, legal or FS background (e.g., project management, change management, paralegal, operations)
  • High attention to detail and strong organisation skills
  • The ability to manage multiple priorities and follow through reliably
  • A growth mindset, excited to learn, iterate, and improve
  • Someone who enjoys being in the office 5 days a week
  • Must be flexible and adaptable in approach and meet new challenges and tasks with enthusiasm
  • Comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times
  • Comfortable with new systems and able to quickly and effectively learn how to use them

Nice to have:

System skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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