Engagement associate - strategic accounts

• Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager
• Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager
• Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications
• Be very proficient in creating materials for clients such as presentations (eg Quarterly Business Reviews), communications and training material to a very high standard
• Analyse complex law firm data and translate it into meaningful updates within presentations
• Be responsible for a number of organisational tasks including managing calendars for internal and external stakeholders to ensure the Strategic Engagement Accounts team is highly organised

• 1–2 years of professional experience from a consulting, legal or FS background (e.g., project management, change management, paralegal, operations)
• High attention to detail and strong organisation skills
• The ability to manage multiple priorities and follow through reliably
• A growth mindset, excited to learn, iterate, and improve
• Someone who enjoys being in the office 5 days a week
• Must be flexible and adaptable in approach and meet new challenges and tasks with enthusiasm
• Comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times
• Comfortable with new systems and able to quickly and effectively learn how to use them

System skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce