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This role will support the Strategic Accounts Engagement Director and Engagement Manager to ensure that a number of our major law firm and FS clients are receiving consistently high client service and they are constantly finding value in Legora. We are looking for someone that enjoys understanding a smaller group of clients in a lot of depth and who is driven by ensuring the partnership thrives.
Job Responsibility:
Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager
Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager
Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications
Be very proficient in creating materials for clients such as presentations (eg Quarterly Business Reviews), communications and training material to a very high standard
Analyse complex law firm data and translate it into meaningful updates within presentations
Be responsible for a number of organisational tasks including managing calendars for internal and external stakeholders to ensure the Strategic Engagement Accounts team is highly organised
Requirements:
1–2 years of professional experience from a consulting, legal or FS background (e.g., project management, change management, paralegal, operations)
High attention to detail and strong organisation skills
The ability to manage multiple priorities and follow through reliably
A growth mindset, excited to learn, iterate, and improve
Someone who enjoys being in the office 5 days a week
Must be flexible and adaptable in approach and meet new challenges and tasks with enthusiasm
Comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times
Comfortable with new systems and able to quickly and effectively learn how to use them
Nice to have:
System skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce