Engagement and change opportunities Job at Aurecon Group (Sydney)

Organisation Development Specialist

Join the team as an Organisation Development Specialist! Are you passionate abou...

Location

United Kingdom , West Wickham, Bromley

Salary:

52000.00 - 54000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A recognised qualification in training/coaching or OD at Level 3 or above or equivalent
Strong experience in organisational development and learning
Excellent facilitation and analytical skills
A high level of autonomy with the ability to influence at all levels
Passionate about enhancing employee engagement and collaboration
A qualified (or equivalent or working towards) practitioner in behavioural instruments (specifically e.g. MBTi, Insights, DISC, Belbin etc.)

Job Responsibility

Lead change initiatives that enhance organisational performance
Develop talent by coaching and supporting individuals to unlock their full potential
Design, implement, and evaluate innovative organisational development programmes
Collaborate with People Partners to embed a new performance management approach
Conduct diagnostics to identify challenges and opportunities for improvement
Facilitate change management processes and enhance acceptance amongst employees
Review and improve current coaching and mentoring approaches
Monitor and evaluate the effectiveness of OD initiatives, providing reports and recommendations

What we offer

Annual Bonus
Final salary pension scheme (plus company pension contribution 11.4%)
25 days annual leave (pro-rata)
Free and discounted travel across certain railways, buses and train lines
Continuous Professional Development and industry body membership
A wide range of voluntary benefits covering travel, health, leisure, and more
The opportunity to be part of a winning team that values a positive working environment
A fast-paced environment where your contributions are recognised and celebrated

Fulltime

iOS Developer

About the role: Drive the development of innovative features in our reader app t...

Location

United Kingdom , London

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Strong native iOS development and startup background
Have shipped features on iOS that optimize user experiences and drive engagement
Highly analytical and have experience designing and implementing A/B tests, with a scientific approach to data-based experiments
Voracious and intrinsic desire to learn and fill in missing skills, and an equally strong talent for sharing that information clearly and concisely with others
Comfortable with ambiguity and rapidly changing conditions, viewing changes as an opportunity to add structure and order when necessary
Located between GMT+3 and GMT -7, and able to work core hours: 2pm to 6pm BST

Job Responsibility

Drive the development of innovative features in our reader app through a combination of data analysis, product ideation, and experimentation to optimize user experiences
Plan and deploy mobile platform infrastructure necessary to build, test, and deploy these product experiences
Collaborate closely with design, product, research, and data science teams to achieve product goals
Contribute to the architecture and technical direction of the app
Ensure the performance, quality, and responsiveness of the application
Participate in code reviews and contribute to best practices and coding standards
Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Play a key role in creating a new, confidential project within the audio AI space, leveraging your expertise to shape its success

What we offer

Innovative culture
Growth paths
Learning & development: annual discretionary stipend
Social travel: annual discretionary stipend to meet up with colleagues
Annual company offsite
Co-working: monthly co-working stipend

Fulltime

Android Engineer

We are looking for an experienced Android developer to join our growing mobile t...

Location

United Kingdom , London

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Have shipped features on Android that optimize user experiences and drive engagement
Are highly analytical and have experience designing and implementing A/B tests, with a scientific approach to data-based experiments
Have a voracious and intrinsic desire to learn and fill in missing skills, and an equally strong talent for sharing that information clearly and concisely with others
Are comfortable with ambiguity and rapidly changing conditions, viewing changes as an opportunity to add structure and order when necessary
Are located between GMT+3 and GMT -7
A strong background in native Android development with a proven track record is required

Job Responsibility

Drive the development of innovative features in our mobile projects through using a combination of data analysis, product ideation, and experimentation to optimize user experiences
Plan and deploy mobile platform infrastructure necessary to build, test, and deploy these product experiences
Collaborate closely with design, product, research teams to achieve product goals
Contribute to the architecture and technical direction of the app
Ensure the performance, quality, and responsiveness of the application
Participate in code reviews and contribute to best practices and coding standards
Continuously discover, evaluate, and implement new technologies to maximize development efficiency

What we offer

Innovative culture
Growth paths
Learning & development: Annual discretionary stipend towards professional development
Social travel: Annual discretionary stipend to meet up with colleagues each year
Annual company offsite
Co-working: monthly co-working stipend if not located near a main hub

Fulltime

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Czechia , Bratislava; Brno; Prague

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments
Tech & tools savvy: You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards. You quickly learn new technologies and leverage them to drive automation
Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction
Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions
Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals
Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

What we offer

A great deal of freedom and trust
We believe in flexible working hours
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
People Development Program -- participating in personal development workshops
Our resident communication coach Ivo Večeřa is available
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis
The Employee Assistance Program -- with counselors -- is available

Fulltime

Digital and Omnichannel Manager

As part of the Rx Digital and Omnichannel team (Commercial Operations), the Digi...

Location

Italy , Milan

Salary:

Not provided

Norgine

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Communications, or a related field
Master’s degree preferred
Experience of working in a pharmaceutical/med-tech or similar industry marketing role or experience working within a marketing agency in a client-facing consultative role, within the pharmaceutical industry
Proven subject matter expertise within multichannel/omnichannel and its application within a Marketing function
Experienced in the development and execution of campaigns across field-force and online channels, including scoping, ensuring compliance with local pharmaceutical regulations, development and ongoing optimisation of projects
Experience in leading projects: driving projects forward with collaboration of key stakeholders, seeking for solutions to overcome hurdles and proactively share best practices
Excellent communication, change management and presentation skills with the capability to listen and influence stakeholders at all levels
A customer-focused mindset in building strategy and tactics
Strong understanding of best practice for “core” digital channels including websites, email, and marketing automation
Ability to adapt to changing situations and to react quickly to needs of the organisation, brand teams or other key stakeholders

Job Responsibility

Contribute to the ongoing development of the global digital / omnichannel strategy and roadmap, ensuring local needs are continually captured and incorporated into the Global plan
Support the planning and rollout of omnichannel capabilities, including omnichannel training, digital platforms and processes across the region
Partner with cross-functional stakeholders to embed omnichannel strategy and projects into Country BU plans
Provide strategic and tactical advice to brand teams, providing recommendations for omnichannel activities aligned to brand customer segmentation and customer engagement journeys
Ensure digital activities are optimally incorporated into brand engagement plans, including both HCP and patient-focused activities, and support with associated planning, costing and measurement development
Support brand leads with campaign execution, providing guidance throughout, including content development, collaborating with regulatory teams, and supporting with external vendor engagement
Map and maintain customer engagement journeys to continually identify opportunities for enhancing customer engagement
Engage Medical Affairs and Sales teams to ensure all customer touchpoints are integrated into proposed omnichannel journeys
Utilize analytics tools to track performance against agreed campaign KPIs, interpret data, and generate actionable insights for brand and field teams to support continuous improvement in customer engagement efforts
Ensure consistency in omnichannel campaign planning, execution and measurement across brands, and in collaboration with other D&O Managers, across our regions

Senior Manager, Growth

Your North Star: Grow and accelerate Pomelo’s partnership pipeline, expanding ou...

Location

United States

Salary:

130000.00 - 150000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

3-5 years of experience in a client-facing or analytical role, preferably from management consulting
2+ years of healthcare experience
Strong problem solving and project management experience spanning cross-functional teams and competing priorities
Interest and willingness to research new domain areas by leveraging existing data and resources
Highly adaptive, entrepreneurial, and pragmatic — able to turn ideas into action
Eager to thrive in a fast-paced, metric-driven environment
Exceptional written and verbal communication skills — ability to distill complex information to simple messaging

Job Responsibility

Source, track, and manage our pipeline of health plan and employer opportunities
Conduct research on prospective partners, health plan priorities, and relevant state policy changes to inform pipeline opportunities and engagements
Analyze pipeline data and develop operational processes to accelerate conversions
Develop presentation and proposal materials for strategic partnership opportunities
Collaborate closely with Pomelo marketing team on prospective customer opportunities, including pitches, conferences, and presentations
Advocate for prospect and customer needs internally, and work cross-functionally on strategic projects such as new customer acquisition segments and opportunities, major market trends, or other initiatives critical to Pomelo’s growth

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Fulltime

New

Young Persons Engagement Lead

YMCA Dulverton Group is in search of a passionate individual to join the Cullomp...

Location

United Kingdom , Cullompton

Salary:

25193.99 GBP / Year

YMCA Dulverton Group

Expiration Date

March 13, 2026

Requirements

Self-motivated team player with a flexible mindset
Understands the complexities faced by individuals who have experienced homelessness
Competent and confident when working alone
Able to understand and work with complex and sometimes challenging behaviours appropriately
Enhanced DBS check
Two suitable references

Job Responsibility

Engage with customers using an asset-based approach to actively foster positive development
Maintain precise records of support for a dedicated case load
Offer guidance on all facets of independent living
Oversee individual rent accounts, supporting residents in budgeting to ensure the sustainability of successful tenancies
Encourage and enable everyone we support to become empowered by providing opportunities for progressive change

What we offer

Westfield Health Cash Plan to help with everyday health costs
28 days of annual leave, plus bank holidays (pro rata for part-time roles)
A wide range of training and development opportunities to help you grow
Monthly employee raffle
Discounted gym membership to support your health and wellbeing
A complimentary one-night hotel stay at one of our locations
Savings on childcare in our Early Years Settings and Children’s Holiday Club
Discounted hire of our wedding and events venue
Access to confidential counselling services
Employer contributions to your pension scheme

Fulltime

New

Delivery & Optimisation Lead

As a Delivery & Optimisation Lead, you will lead the end-to-end implementation o...

Location

United Kingdom , London

Salary:

Not provided

British Airways

Expiration Date

February 27, 2026

Requirements

Deep commercial awareness with ability to align change and improvement initiatives to BA’s strategic priorities and evolving customer expectations
Demonstrated ability to lead through ambiguity and drive behavioural change at scale, using structured change methodologies (eg ADKAR)
Proficient in using AI-driven data and analytics to identify improvement opportunities, measure impact and inform decision-making
Excellent interpersonal skills with a proven track record to communicate, influence and negotiate
Proven ability to lead cross-functional change forums, ensuring consistent execution and adaptation of transformation strategies across diverse markets and supplier ecosystems
Comfortable working with digital tools and platforms (eg Microsoft Copilot, PowerBI, CRM) to support transformation delivery and continuous improvement
Drives a culture of innovation and continuous improvement, establishing and leading innovation labs within Customer Care to pilot emerging technologies, AI-driven solutions and new service models
Technical expertise in contact deflection & containment
Proficient in change methodologies (eg PROSCI, ADKAR)
Proficient in agile methodologies (eg SAFE)

Job Responsibility

Act as a leader in establishing a transformation capability programme within Customer Care, building internal expertise in change leadership, agile delivery and continuous improvement
Lead the delivery of change and continuous improvement initiatives across Customer Care, including the delivery of planning and mobilisation phases and work with stakeholders, operations, and business teams to seamlessly transition People, Process and Technology changes in a structured and organised manner
Act as an advisor to business and operations teams, sharing expertise in transformation techniques and continuous improvement methodologies
Partner with adjacent business areas to influence and embed change impacting Customer Care from outside in
Strategic connector between Customer Care and wider business functions, aligning transformation initiatives with business priorities and customer experience goals
Chair appropriate Risk & Governance Boards for Customer Care, ensuring compliance, risk mitigation and alignment with enterprise transformation standards
Adopt and utilise standardised change processes and tools, including the development of storyboards which articulate rationale for change, the creation of communication and engagement strategies, the implementation of end-to-end change strategies encompassing communications, training and reward, and support for business areas in the recruitment and engagement of change champions and Subject Matter Experts (SME’s)
Ensures colleagues are equipped and engaged throughout the transformation lifecycle
Use AI and data and analytics to identify improvement opportunities investigate root causes and implement sustainable solutions
Champion a culture of continuous improvement and agility across global teams add be accountable for the delivery of measurable business outcomes across the change portfolio, including cost reduction, customer satisfaction uplift, and operational

What we offer

Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

Fulltime

!

Engagement and change opportunities

Aurecon Group

Location:
Australia , Sydney

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 19, 2026

Expiration:
March 10, 2026

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Job Posted:February 19, 2026

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February 19, 2026

Expiration:
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