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As an Enforcement Agent, you will be responsible for recovering unpaid debts including Council Tax, Non Domestic Rates, Road Traffic PCNs and Court Fines, on behalf of our clients. The role entails visiting debtors, discussing their accounts, and negotiating suitable payment solutions. Your role is vital to ensuring a fair and effective debt resolution.
Job Responsibility:
Visiting residential and commercial properties to recover outstanding debt
Negotiating repayment plans or collecting full payments
Explaining the purpose of your visit and offering solutions within legal and company guidelines
Establishing the debtors financial circumstances, capturing key income and employment information
Managing your own case portfolio and adhering to timescales
Maintaining detailed records and reporting accurate data
Organising and supervising the removal of goods in circumstances where debt cannot be recovered
Requirements:
Strong interpersonal and negotiation skills
Resilience and ability to handle challenging conversations
Self-motivated, with excellent time management and organisation skills
Target and results driven
Experience in the debt collection or Enforcement industry is desirable
Experience of a target-driven role, lone-working or within the field is also desirable
You must pass a BPSS (Baseline Personnel Security Screening) as a condition of an offer of employment
A full UK driving license is essential for the role
Full UK Driving Licence (required)
Nice to have:
Experience in the debt collection or Enforcement industry is desirable
Experience of a target-driven role, lone-working or within the field is also desirable
What we offer:
Additional leave
Bereavement leave
Company car
Company events
Company pension
Flexitime
Health & wellbeing programme
Life insurance
Competitive salary - £27,000 basic salary per annum
Uncapped commission opportunities based on performance
Comprehensive training, including the TCoG Level 2 Qualification and a dedicated mentor in the field
Support with obtaining and renewing your Enforcement Agent Certification
Flexible Working – 40 hours per week (over five days) with flexibility to plan each day to suit your lifestyle
Fully expensed vehicle provided and available for personal use
Generous annual leave allowance with average commission payments payable for up to 20 days per annum