This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Are you highly organised, customer-focused and passionate about delivering exceptional service? We're looking for an Energy Specialist to join our Team. This is an exciting opportunity to play a key role in supporting our Members throughout their entire energy supply journey, from securing new contracts and managing energy portfolios to validating invoices and delivering excellent Member service. If you're looking for a varied role where your attention to detail, communication skills and commercial awareness will make a real difference, we'd love to hear from you. As an Energy Specialist, you'll be the trusted point of contact for Members, suppliers and colleagues, ensuring energy supplies are managed efficiently from contract acceptance through to ongoing account management. You'll support new business opportunities, coordinate supply activities, validate energy invoices, resolve billing queries and help ensure our Members receive outstanding service and maximum value from their energy procurement arrangements. Working within a collaborative and supportive team, you'll have the opportunity to develop your knowledge of the energy industry while contributing to continuous improvements across the business.
Job Responsibility
Managing the onboarding and ongoing administration of electricity and gas supply contracts
Building strong relationships with Members, suppliers and industry partners to deliver excellent customer service
Processing, validating and resolving queries relating to utility invoices and billing
Supporting new business activities by preparing quotations, contracts and Member onboarding
Maintaining accurate records and ensuring systems are kept up to date
Identifying opportunities to improve processes and contribute to continuous service improvements
Working collaboratively with colleagues to achieve team objectives and deliver outstanding member support
Requirements
Experience in energy supply management, customer service or business development
Excellent communication skills, both written and verbal, with an ability to build positive relationships with colleagues and Members
Strong organisational and time management skills
Outstanding attention to detail
Confidence using Microsoft Office and digital systems
The ability to manage multiple priorities while maintaining accuracy
A proactive approach with excellent problem-solving skills, taking pride in your work
What we offer
8% employer pension contribution
26 days holiday per annum, plus bank holidays. This rises with each years' service by an additional day, up to 4 extra days
Have your birthday off as an extra days holiday, if it falls on your working day
Free lunch daily from our onsite Café
AF Membership (giving discounts at hundreds of retailers and suppliers)
Life assurance (2 x salary)
Private Health Insurance (available as an optional employee-paid benefit)