Energy Resource Manager

• Primary focus in Managing IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure
• Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity
• Demonstrate conscientiousness on cost adheres to budget requirements
• keep costs reasonable and contribute to staying within budget
• Raise risks to the IT capacity allocation and planning
• Identify power stranding and contractual inconsistencies (leased spaces)
• Ensure that the critical environment information is properly entered and maintained (tooling)
• Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs
• Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly
• Proactively review schedules and avoid conflicts when possible
• Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions
• Manage relationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met
• Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights
• Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps
• Suggest ways of reducing risk of performing maintenance
• work with others to accommodate scheduling needs
• Suggest improvements in implementation based on depth of understanding
• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service)
• Support escalation of issues to appropriate owner
• Embody our Microsoft One culture and values

• High School Diploma or equivalent AND 2+ years’ experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• Microsoft Cloud Background Check
• Reliability Status screening with the Government of Canada
• 2+ years’ experience in Critical Environment infrastructure (e.g., UPS, PDUs, Generators, AHU/CFM, ability to read and interpret electrical one-line diagrams and working with IT infrastructure modifications (e.g., Cable trays, Fiber Runners, HACs and IT equipment)
• 1+ years’ experience in IT Critical Space and understanding of IT Allocation (e.g., Diverse Cluster density, quanta, patterns)

• 2+ years’ experience in Critical Environment infrastructure
• 1+ years’ experience in IT Critical Space and understanding of IT Allocation

Trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion, and professional certifications