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Energy Adviser

citizensadvice.org.uk Logo

Citizens Advice

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Location:
United Kingdom , Buxton ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

26366.00 - 28825.00 GBP / Year
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Job Description:

Join our established Energy Advice team, which provides support to the public on a wide range of issues including benefits, debt, energy, housing advice and more. This role is based on an appointment-led advice model.

Job Responsibility:

  • Deliver direct support to clients on all energy related matters
  • Provide advice via telephone, digital channels, and face-to-face appointments
  • Address complex and interconnected issues
  • Support clients to resolve complaints with suppliers and/or energy debts
  • Topics include income maximisation, energy efficiency, heating solutions, behavioural change, and smart or digital energy advice

Requirements:

  • Highly motivated individual
  • Computer literate
  • Confident working to performance targets
  • Able to manage own caseload, appointments, and calendar effectively

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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