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Energy Adviser

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Age UK Lancashire

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Location:
United Kingdom , Lancaster ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24720.00 GBP / Year
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Job Description:

This new service, funded through the Energy Industry Voluntary Redress Scheme, will support vulnerable households across Lancashire by providing energy advice, practical support and energy-saving measures that reduce fuel poverty and improve wellbeing. As an Energy Advisers you will provide practical, personalised support to older people living with frailty at home, helping them understand their energy use, access available support and make their homes warmer and more energy efficient.

Job Responsibility:

  • Provide personalised energy advice through home visits and community appointments, including reviewing energy bills and identifying opportunities to reduce costs
  • Support clients with tariff comparisons and switching suppliers where appropriate
  • Liaise with energy suppliers and external agencies to help resolve energy-related issues
  • Help clients manage online energy accounts and build confidence using digital tools and comparison websites
  • Arrange practical energy-saving improvements through our Handypeople, including small energy efficiency measures
  • Support individuals to access benefit checks, financial guidance and other support services where needed
  • Deliver light-touch energy awareness sessions at community events and promote other available support services
  • Maintain accurate client records using our CRM system while ensuring confidentiality and GDPR compliance

Requirements:

  • Demonstrate a person-centred approach when supporting individuals and work sensitively with vulnerable people
  • Have excellent communication skills, both verbal and written, with strong attention to detail
  • Be able to build relationships with service users, colleagues and external partners
  • Possess strong organisational skills and the ability to manage and prioritise your workload independently
  • Have an understanding of safeguarding, risk management and safe working practices
  • Hold a full valid driving licence and have access to a car for business purposes
What we offer:
  • Full training and comprehensive induction
  • A friendly and inclusive culture
  • 25 days annual leave increasing to 30 with length of service + bank holidays
  • Workplace pension scheme
  • Access to Employee Assistance Programme
  • Staff discount card for hundreds of High Street shops and online services
  • Blue Light card eligibility
  • Travel expenses will be paid for all journeys required for work, excluding travel from home to base

Additional Information:

Job Posted:
March 24, 2026

Expiration:
April 02, 2026

Employment Type:
Parttime
Work Type:
On-site work
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