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Energy Advice Service Manager

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Age UK Lancashire

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Location:
United Kingdom , Countywide

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

34680.00 GBP / Year
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Job Description:

Are you looking for a varied and rewarding role where you can lead a service that makes a real difference to the lives of older people by helping them stay warm, safe and independent in their homes. If so, we are looking to recruit a Service Manager to lead the delivery of a new countywide Energy Advice Service. As our Energy Advice Service Manager, you will have the opportunity to shape and lead the delivery of our new countywide service funded through the Energy Industry Voluntary Redress Scheme, supporting vulnerable households across Lancashire by providing energy advice, practical support and energy-saving measures that reduce fuel poverty and improve wellbeing.

Job Responsibility:

  • Lead the development and delivery of a new, countywide energy advice service that helps frail older people reduce energy costs and stay warm, safe and independent at home
  • Combining operational management, team leadership and quality assurance, you will oversee homebased energy support, coordinating referrals with health, social care and community partners, and ensuring vulnerable households receive timely, solutions focused advice that improves wellbeing and prevents crisis
  • Manage and support a small team and ensure that the advice delivered is tailored to meet the needs of clients and creates practical energy saving measures to help reduce household energy costs
  • Manage the project budget and monitor performance against service targets

Requirements:

  • Have knowledge of fuel poverty and the energy market, with experience in delivering energy advice
  • Have excellent communication skills, both verbal and written, with an ability to build strong relationships internally and externally
  • Have experience managing services and staff, including performance management
  • Be able to demonstrate effective decision-making and problem-solving skills
  • Possess strong organisational and leadership skills with the ability to prioritise workloads and meet deadlines and targets
  • Be able to provide a person-centred, flexible and responsive service
  • Be confident using IT systems including CRM databases and Microsoft applications
  • Understand safeguarding, risk management and health and safety procedures
  • Hold a full valid driving licence and have access to a car for business purposes
What we offer:
  • Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
  • A friendly and inclusive culture
  • 25 days annual leave + bank holidays, increasing to 30 with length of service
  • Workplace pension scheme
  • Access to Employee Assistance Programme
  • Staff discount card for hundreds of High Street shops and online services
  • Blue Light card eligibility
  • Travel expenses will be paid for all journeys required for work, excluding travel from home to base

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 31, 2026

Employment Type:
Parttime
Work Type:
On-site work
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