Endpoint Technician Job at McCarter & English (Wilmington)

Application Technician

ThreatLocker’s Application Technician role is a fantastic role to start your cyb...

Location

United States , Orlando

Salary:

Not provided

ThreatLocker

Expiration Date

Until further notice

Requirements

Basic knowledge and experience with computer programming and operating systems
Excellent verbal and written communication
Cybersecurity certificates (CompTIA, Security+ , Network +), preferred
Knowledge and experience in macOS 12.x and higher
preferred
Knowledge and experience with Red Hat Enterprise Linux
preferred

Job Responsibility

Updating and maintaining applications within client environments
Building test environments
Diagnosing and troubleshooting issues
Hardware support
Other duties as identified and assigned

Fulltime

IT Support Center Analyst

McCarter & English is seeking an IT Support Center Analyst. The primary function...

Location

United States , Newark

Salary:

70000.00 - 75000.00 USD / Year

McCarter & English

Expiration Date

Until further notice

Requirements

A minimum of 2 years of experience in IT Support Services
excellent communication and interpersonal skills, including appropriate telephone manners
a working knowledge of Microsoft Word and Outlook at a highly proficient level
ability to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff
ability to remain calm in pressure situations, adapt quickly to change and deal with stress associated with a fast paced work environment
ability to take the lead on projects and problems when requested or as appropriate and to make judgment decisions and use initiative to anticipate end-user needs
ability to adapt to changing work situations and grasp and apply new ideas quickly
Computer Skills: Applications including, but not limited to Microsoft Office 365, Litera Compare, BigHand Metadata Assistant, Best Authority, Intapp Time Entry, Easylink, Tungsten Power PDF, Adobe Acrobat, iManage DMS, BigHand Numbering Suite or other vendor Numbering Suite applications, Interaction, Active Directory, ShareFile or other FTP type service, MS Edge/Google Chrome settings, understanding of Android/iPhone
Strong ability to learn new applications
Interpersonal Skills: Active listening, tone and professional demeanor with McCarter end-users

Job Responsibility

Provide 1st level support to McCarter end-users
Answer questions, provide phone-based training on higher-level functionality, and troubleshoot technology problems for McCarter Users
Escalate unresolved problems to Endpoint Technician(s) and/or Administrator(s) where appropriate
Follow up on escalated issues with the appropriate IS employee and the technology end-user
Participate in the maintenance of call tracking application
Enter tickets in at the time of call
Indicate resolution technique in the Details of each ticket
Update the status of unresolved incident tickets with most current information
Route tickets to appropriate parties according to IS Policy
Contact end-user when call is “resolved” by other IS groups to ensure an accepted resolution and closure of the ticket

What we offer

Eligibility for discretionary bonus
Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits
Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution
Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage
Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions
Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)
Free and confidential employee assistance program (EAP) and behavioral health services program
Firm-paid back-up child/elder care, academic support and pet care program
Tax-advantaged college savings 529 Plan
Employee discounts through Working Advantage

Fulltime

Help Desk Analyst

The Help Desk Analyst serves as the primary point of contact for all IT-related ...

Location

United States , Detroit

Salary:

Not provided

Motor City Electric

Expiration Date

Until further notice

Requirements

Experience supporting Windows-based desktops and laptops
Experience supporting iOS devices (iPhones and iPads)
Familiarity with Microsoft Surface devices
Familiarity with Microsoft 365 applications and common business software
Basic understanding of networking concepts (LAN/WAN, printers, connectivity)
Basic understanding of cellular hotspots and mobile connectivity
Experience using ticketing systems is preferred
Strong verbal and written communication skills
Customer-focused mindset with patience and professionalism
Strong organizational skills and attention to detail

Job Responsibility

Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests
Gather detailed information from users to accurately diagnose issues and determine priority
Log, categorize, update, and close support tickets in accordance with IT procedures
Communicate clearly with users regarding issue status, next steps, and resolution timelines
Provide Tier-1 technical support for common end-user issues
Provide Tier-1 support for mobile and field devices
Perform first-level troubleshooting for connectivity issues at jobsites
Perform remote and onsite troubleshooting as required
Verify issue resolution with users before ticket closure
Escalate hardware failures and warranty-related issues to Desktop Support Technicians

MCEM Engineer

Location

United States , Alexandria

Salary:

160000.00 - 170000.00 USD / Year

Piper Companies

Expiration Date

Until further notice

Requirements

5+ years of related experience in endpoint management and system administration, including MECM/SCCM
Clearance: TS/SCI
Proficiency with MECM/SCCM in enterprise environments
Experience with operating system deployment (OSD), task sequences, and application packaging

Job Responsibility

Collaborates closely with a cross-functional IT infrastructure team, cybersecurity staff, and service desk technicians to ensure seamless endpoint management across a large enterprise environment
Works with team members to identify and resolve issues related to software deployment, patching failures, and operating system imaging challenges, driving efficiency and user satisfaction
Engages with a proactive and solutions-oriented team that values automation, collaboration, and continuous improvement in endpoint configuration management
Responsible for managing the Microsoft Endpoint Configuration Manager (MECM) environment, including software packaging, patch management, operating system deployment, and compliance reporting—ensuring systems stay secure, updated, and operational for mission success
Leverages MECM/SCCM, PowerShell, Active Directory, and Windows 10/11 expertise to deploy and maintain thousands of endpoints

What we offer

Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law

Desktop Support Manager

We are looking for a skilled Desktop Support Manager to oversee helpdesk and des...

Location

United States , West Palm Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
Minimum of 5 years in IT support or end-user services roles, with 2+ years in a leadership capacity
Proficiency in Active Directory, ITSM tools, and service desk management
Experience with unified endpoint management and Microsoft 365 Enterprise
Knowledge of desktop imaging, asset management, and configuration management databases (CMBD)
Strong skills in troubleshooting and managing ticketing systems
Familiarity with Intune and endpoint security measures

Job Responsibility

Manage daily operations of the helpdesk and desktop support teams, ensuring incidents and requests are resolved efficiently
Oversee ticket prioritization, workflow optimization, and adherence to service-level agreements (SLAs) and key performance indicators (KPIs)
Supervise lifecycle management for endpoints, including desktops, laptops, mobile devices, and peripherals
Implement standardized hardware configurations, software deployment, and endpoint security measures
Lead and develop a team of helpdesk analysts and technicians, fostering a customer-focused culture
Monitor service metrics such as ticket trends, resolution rates, and customer satisfaction scores, while producing regular reports
Ensure compliance with cybersecurity standards, including endpoint security and vulnerability remediation
Collaborate with vendors and optimize support tools such as ticketing systems and asset management platforms
Drive automation and self-service improvements to enhance user experience and reduce recurring issues
Support organizational initiatives, including clinic openings and infrastructure upgrades

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Desktop Engineer

We are seeking a Senior Desktop Engineer to provide technical leadership for an ...

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5–7+ years of experience in desktop engineering or endpoint management, including a senior or lead role
Strong hands‑on experience with Microsoft Intune (non‑negotiable)
Advanced knowledge of Windows endpoint administration
Experience implementing automated or zero‑touch deployment solutions
Proven experience in endpoint security, compliance, and configuration policies
Working knowledge of vulnerability management in regulated environments
Experience with application packaging and enterprise software deployment
Ability to lead technical initiatives and make architectural decisions
Strong communication and audit‑ready documentation skills

Job Responsibility

Lead the design, deployment, and lifecycle management of enterprise desktop, laptop, and mobile environments
Architect and maintain modern endpoint management platforms (e.g., Microsoft Intune or equivalent)
Establish and enforce endpoint standards, baselines, and best practices
Oversee application packaging, testing, deployment, and lifecycle management
Serve as the highest‑level escalation point for complex endpoint incidents
Own endpoint compliance controls aligned with regulatory and audit requirements
Lead patching, remediation planning, and endpoint vulnerability management
Monitor and remediate endpoint security posture (encryption, EDR, baselines, device health)
Maintain documentation and evidence for internal and external audits
Partner with security and risk teams to mature endpoint control frameworks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Service Desk Manager

We’re seeking a Manager, Service Desk to lead and evolve Crusoe’s Service Desk f...

Location

United States , San Francisco

Salary:

125000.00 - 150000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

5+ years of experience in a Service Desk leadership or lead role, with demonstrated success managing teams and outcomes
Strong customer service instincts with the ability to balance empathy, clarity, and operational discipline
Proven experience using data and metrics to drive continuous improvement and executive-level reporting
Expertise building and maintaining service metrics dashboards (queue health, SLA performance, CSAT, deflection, documentation quality)
Advanced administration experience with Google Workspace and Okta, including lifecycle management and security auditing
Solid understanding of endpoint management (Jamf, Intune), MDR/XDR platforms, and networking fundamentals

Job Responsibility

Leading, mentoring, and developing a team of Service Desk Technicians through structured coaching, delegation, and knowledge transfer
Designing and operating scalable, repeatable processes for user provisioning, offboarding, incident management, and request fulfillment
Using ticketing data and KPIs (NPS, CSAT, resolution time, SLA adherence) to identify trends, eliminate root causes, and report on team health
Acting as a primary stakeholder for IT security operations, including access audits, termination workflows, and security protocol enforcement
Leading cross-functional projects such as office expansions, hardware lifecycle refreshes, and SaaS migrations
Serving as a trusted escalation point for complex user issues and ensuring a consistent “white-glove” service experience

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Tier III Support Technician

We are looking for a Tier III Support Technician to serve as an escalation point...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of enterprise IT support experience (Tier II/III level)
Strong experience with Windows 10/11, macOS, and enterprise endpoint environments
Experience with Active Directory, Azure AD/Entra, Group Policy, and Microsoft 365
Familiarity with endpoint tools (Intune, SCCM/MECM, JAMF, CrowdStrike, etc.)
Experience troubleshooting networking concepts (DNS, DHCP, TCP/IP, VPN)
Strong scripting/automation skills (PowerShell, Bash) preferred

Job Responsibility

Serve as Tier III escalation support for complex endpoint, system, and network issues
Troubleshoot Windows/macOS endpoints, servers, and enterprise applications
Administer Active Directory, Group Policy, Microsoft 365, and identity platforms
Manage endpoint management tools (Intune, SCCM/MECM, JAMF, etc.)
Diagnose and resolve performance, security, and configuration issues
Implement and support security policies, patching, and vulnerability remediation
Collaborate with network, server, and security teams on infrastructure projects
Document solutions, procedures, and knowledge base articles
Mentor Tier I/II technicians and provide technical guidance

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Endpoint Technician

McCarter & English

Location:
United States , Wilmington ▼
Philadelphia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 10, 2025

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