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Endpoint Specialist

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Stride, Inc.

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Location:
United States , Reston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

53944.50 - 70000.00 USD / Year
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Job Description:

The Endpoint Specialist delivers on-site technology support and IT best practices education to executives at the company's headquarters in Reston, VA. In addition to support services, this role contributes to Endpoint Engineering team projects, including enterprise endpoint management, technology administration, and hygiene and maturity initiatives. The specialist also manages in-office technology, such as networking infrastructure and conference room video/audio systems.

Job Responsibility:

  • Provide on-site endpoint (PC, Mac, mobile devices) technical support
  • Provide white glove support for senior executives
  • Provide technology support for intermittent offsite senior executive needs, or offsite executive events
  • Use remote control software (Intune, ConnectWise, etc.) to troubleshoot and resolve end user technical issues
  • Resolve technical issues as part of a Help Desk team
  • Identify, research, document, and escalate complex technical problems
  • Advise customers of technology best practices, and hardware and software care and maintenance
  • Provide training for new team members
  • Oversee the deployment, configuration, and maintenance of endpoint software and devices
  • Implement and manage endpoint security measures
  • Provide technical support and troubleshooting for endpoint-related issues with Windows. Mac, iOS, and Android devices
  • Monitor endpoint devices for performance issues
  • Develop and enforce Intune policies for endpoint management and security purposes
  • Maintain detailed documentation of endpoint configurations, policies, and procedures
  • Contribute to and maintain knowledge base
  • Collaborate with other IT and Security teams
  • Contribute to maintaining a proper inventory and organization of IT storage room and support desk at headquarters
  • Provide “smart hands” for headquarters networking infrastructure
  • Provide support for telephony hardware and conference room technology
  • Work with vendors as needed to support and maintain office technology and infrastructure
  • Maintain and administer the Apple Business Manager platform
  • Build best practice and training documentation for common business applications

Requirements:

  • Three (3) years’ experience providing technical support
  • Equivalent combination of education and experience
  • Must possess excellent customer service skills including both written and verbal communication
  • Experienced in professional handling of escalated end-user events
  • Experience with operating in PC/Mac operating systems
  • Experience utilizing endpoint management software (e.g. Microsoft Intune)
  • A/V setup/troubleshooting/operation experience for both physical and virtual meetings/events
  • Able to track work accurately and consistently in a ticketing tool (e.g. ServiceNow)
  • Exhibits a professional demeanor and can consistently manage positive interactions with executives
  • Logical problem-solving, analytical, and conceptual thinking skills
  • Proficient in business productivity software (Microsoft Word, Excel, PowerPoint, Outlook, Internet browsers)
  • Strong attention to detail
  • Excellent organizational and multi-tasking skills
  • Ability to prioritize and meet deadlines
  • Self-directed, able to work effectively with very limited supervision
  • Flexibility to work outside of standard business hours on an exception basis
  • Ability to travel 5% of the time
  • Ability to clear a required background check

Nice to have:

  • Administration in Microsoft Intune (policy improvements, device management, mobile device management)
  • Apple Certified Support Professional certification
What we offer:
  • health benefits
  • retirement contributions
  • paid time off
  • eligible employees may receive a bonus

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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