Endpoint Service Technician Job at Robert Half (Green Bay)

Endpoint Technician

The primary function of this position is to provide support for all service requ...

Location

United States , Wilmington; Philadelphia

Salary:

70000.00 - 80000.00 USD / Year

McCarter & English

Expiration Date

Until further notice

Requirements

Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members
Excellent troubleshooting skills required with general hardware/software issues
Must be familiar with Microsoft Office 365 Suite: Word, Outlook, Excel, PowerPoint
Must have firsthand experience working with Windows 11
Must have experience installing and supporting Windows 11 end points
Must understand Networking concepts and TCP/IP protocols
Experience with configuring and deploying Laptops, Desktops and HP LaserJet printers in a network environment. For PC and Laptops experience with Dell hardware preferred
Must have experience with installing and swapping out parts for PCs, Desktops, Laptops and Printers
Experience with Smart devices
Experience with Video Conference equipment, i.e., Zoom & Microsoft Teams

Job Responsibility

Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units
Responsible for deploying new PCs and Laptops using Microsoft SCCM
Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm
Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates

What we offer

Eligibility for discretionary bonus
Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits
Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution
Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage
Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions
Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)
Free and confidential employee assistance program (EAP) and behavioral health services program
Firm-paid back-up child/elder care, academic support and pet care program
Tax-advantaged college savings 529 Plan
Employee discounts through Working Advantage

Fulltime

Service Desk Manager

We’re seeking a Manager, Service Desk to lead and evolve Crusoe’s Service Desk f...

Location

United States , San Francisco

Salary:

125000.00 - 150000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

5+ years of experience in a Service Desk leadership or lead role, with demonstrated success managing teams and outcomes
Strong customer service instincts with the ability to balance empathy, clarity, and operational discipline
Proven experience using data and metrics to drive continuous improvement and executive-level reporting
Expertise building and maintaining service metrics dashboards (queue health, SLA performance, CSAT, deflection, documentation quality)
Advanced administration experience with Google Workspace and Okta, including lifecycle management and security auditing
Solid understanding of endpoint management (Jamf, Intune), MDR/XDR platforms, and networking fundamentals

Job Responsibility

Leading, mentoring, and developing a team of Service Desk Technicians through structured coaching, delegation, and knowledge transfer
Designing and operating scalable, repeatable processes for user provisioning, offboarding, incident management, and request fulfillment
Using ticketing data and KPIs (NPS, CSAT, resolution time, SLA adherence) to identify trends, eliminate root causes, and report on team health
Acting as a primary stakeholder for IT security operations, including access audits, termination workflows, and security protocol enforcement
Leading cross-functional projects such as office expansions, hardware lifecycle refreshes, and SaaS migrations
Serving as a trusted escalation point for complex user issues and ensuring a consistent “white-glove” service experience

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Technology Support Technician

Provide comprehensive technology support across cloud services, collaboration pl...

Location

United Kingdom , Chester

Salary:

27254.00 GBP / Year

360 Resourcing Solutions

Expiration Date

May 29, 2026

Requirements

Microsoft 365 Fundamentals (MS-900)
Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments
Three years’ experience with IT 1st line support role
Excellent troubleshooting and critical thinking skills
Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange)
Understanding of cloud-first technologies and SaaS platforms
Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services.

Job Responsibility

Provide comprehensive technology support across cloud services, collaboration platforms, and end-user environments
Ensure smooth operation of hardware, software, and supporting infrastructure
Act as a liaison for business projects
Assist in training and digital transformation
Work with different levels of the business and partners to drive business transformation
End-User Support and Service Requests
Proactive Support & Automation
Project Delivery for digital transformation
Supplier Management
Knowledge Management

What we offer

25 days of annual leave per year, increasing to 30 days after 5 years
Free Brio Leisure gym membership
Exclusive discounts through 'Brio Staff Shop' benefits platform
Free uniform & DBS check
Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile
Enhanced maternity and paternity leave
Favourable pension scheme
Internal health checks for over 40’s
Employee Assistance Programme
Three paid volunteering days per year

Fulltime

!

Help Desk Technician III

The Help Desk Technician III plays a critical role within the Information Techno...

Location

United States , Los Angeles

Salary:

60778.00 - 91166.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Associate's Degree (or equivalent education/experience)
At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment
Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations
Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality
Experience with ticketing systems (e.g., Jira Service Management)
Experience with on-call support and afterhours troubleshooting
Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management
Excellent knowledge of security protocols, endpoint management tools, and user access management
Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues
Excellent initiative and ownership of tasks

Job Responsibility

Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units
Takes the lead and/or assists I.T. Management with the completion of department related projects
Conducts audits by analyzing results and recommending and implementing process improvements
Provides training to new and existing Level 2 technicians
Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management
Logs into the phone queue to assist with incoming calls in the morning or as needed
Writes, reviews, and updates Standard Operating Procedures (SOPs)
Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection
Participates in the after-hours on-call rotation
Performs other duties as assigned

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Desktop Support Manager

We are looking for a skilled Desktop Support Manager to oversee helpdesk and des...

Location

United States , West Palm Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
Minimum of 5 years in IT support or end-user services roles, with 2+ years in a leadership capacity
Proficiency in Active Directory, ITSM tools, and service desk management
Experience with unified endpoint management and Microsoft 365 Enterprise
Knowledge of desktop imaging, asset management, and configuration management databases (CMBD)
Strong skills in troubleshooting and managing ticketing systems
Familiarity with Intune and endpoint security measures

Job Responsibility

Manage daily operations of the helpdesk and desktop support teams, ensuring incidents and requests are resolved efficiently
Oversee ticket prioritization, workflow optimization, and adherence to service-level agreements (SLAs) and key performance indicators (KPIs)
Supervise lifecycle management for endpoints, including desktops, laptops, mobile devices, and peripherals
Implement standardized hardware configurations, software deployment, and endpoint security measures
Lead and develop a team of helpdesk analysts and technicians, fostering a customer-focused culture
Monitor service metrics such as ticket trends, resolution rates, and customer satisfaction scores, while producing regular reports
Ensure compliance with cybersecurity standards, including endpoint security and vulnerability remediation
Collaborate with vendors and optimize support tools such as ticketing systems and asset management platforms
Drive automation and self-service improvements to enhance user experience and reduce recurring issues
Support organizational initiatives, including clinic openings and infrastructure upgrades

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

IT Technician

We are seeking a proactive and customer-focused IT Technician to join our Busine...

Location

United Kingdom , Carlisle

Salary:

27000.00 - 28000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

At least 1 year's experience in an IT support or technical role
Strong working knowledge of Microsoft Office and common business applications
Good understanding of antivirus and endpoint security solutions
Excellent communication and customer service skills
Strong problem-solving ability and analytical mindset
Well organised, accurate and able to prioritise effectively
Ability to work independently and as part of a team
Calm under pressure with a proactive and flexible approach

Job Responsibility

Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems
Deliver desktop and basic server support, minimising downtime and disruption
Install, configure and maintain end-user hardware and software
Set up and support laptops, desktops, mobile devices and desk phones
Manage user onboarding and offboarding, including equipment setup and access configuration
Support office technology including display panels, projectors, AV systems and multifunction devices
Maintain accurate asset registers and software licensing records
Ensure compliance with software licensing and data protection requirements
Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks)
Document IT procedures and contribute to user guidance materials

What we offer

30 days holiday plus bank holidays

Fulltime

Service Desk Technician

We are looking for a Service Desk Technician to join a growing support team. Thi...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in a Level 2 service desk, desktop support, or help desk role supporting business users in a structured IT environment
Practical knowledge of ticketing or support platforms such as Kaseya, ConnectWise, Zendesk, or Autotask
Strong troubleshooting ability across Windows environments, Active Directory, endpoint access issues, and common desktop support requests
Working knowledge of networking concepts, including VPN troubleshooting, internet connectivity diagnosis, and wireless support
Experience configuring or supporting SonicWall firewalls and Ubiquiti wireless access points
Ability to manage multiple client issues at once while maintaining clear documentation and effective communication
Familiarity with Microsoft tenant administration, remote monitoring and management tools, and general backup or disaster recovery concepts

Job Responsibility

Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations
Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently
Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate
Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources
Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions
Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work
Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks
Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration
Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

IT Field Service Technician

We are looking for an IT Field Service Technician to deliver hands-on technical ...

Location

United States , East Hartford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in IT support, desktop services, or field-based technical roles
Working knowledge of Microsoft Windows operating systems, including Windows 11, Windows 10, and legacy desktop environments
Experience supporting Windows Server platforms from 2012 R2 through 2022, including virtualized environments such as Hyper-V or VMware
Understanding of core networking concepts, including protocols, VLANs, VPN connectivity, and the setup or troubleshooting of network hardware
Ability to configure and support security-focused devices such as firewalls and routers, along with familiarity with common endpoint protection tools
Strong troubleshooting skills for Windows systems, servers, and infrastructure components, with careful attention to detail in documentation
Effective communication and interpersonal skills, with the ability to stay focused and solution-oriented in fast-paced situations
Valid driver’s license and access to a registered, insured, and dependable vehicle for travel to client locations

Job Responsibility

Travel to customer sites within the local service area to diagnose and resolve technical issues on-site
Deploy, configure, and support Windows-based computers, including both hardware components and installed applications
Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals
Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services
Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools
Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours
Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

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Endpoint Service Technician

Job Description

Job Responsibility

Requirements

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