Endpoint Service Technician Job at Robert Half (Green Bay)

IT Field Service Technician

We are looking for an IT Field Service Technician to deliver hands-on technical ...

Location

United States , East Hartford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in IT support, desktop services, or field-based technical roles
Working knowledge of Microsoft Windows operating systems, including Windows 11, Windows 10, and legacy desktop environments
Experience supporting Windows Server platforms from 2012 R2 through 2022, including virtualized environments such as Hyper-V or VMware
Understanding of core networking concepts, including protocols, VLANs, VPN connectivity, and the setup or troubleshooting of network hardware
Ability to configure and support security-focused devices such as firewalls and routers, along with familiarity with common endpoint protection tools
Strong troubleshooting skills for Windows systems, servers, and infrastructure components, with careful attention to detail in documentation
Effective communication and interpersonal skills, with the ability to stay focused and solution-oriented in fast-paced situations
Valid driver’s license and access to a registered, insured, and dependable vehicle for travel to client locations

Job Responsibility

Travel to customer sites within the local service area to diagnose and resolve technical issues on-site
Deploy, configure, and support Windows-based computers, including both hardware components and installed applications
Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals
Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services
Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools
Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours
Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

Endpoint Support Technician

SMUD is seeking ONE experienced technician to provide IT operational support in ...

Location

United States , Sacramento

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in IT operations support
Physically able to perform duties and may need to pass a SMUD medical examination and Fitness for Duty screening
Must be available to work on site at SMUD office locations
Must be available to work on site after 5pm for committee and board meetings
Work Delivery - Ability to work with minimal direction, yet also work in a team environment
Physical Duties - Ability to lift up to 50lbs
Report to Supervisor, IT Platform Services
Install, maintain, diagnose and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment
Diagnose, research and resolve computer issues

Job Responsibility

Work on-site at SMUD office locations
Occasionally drive personal vehicle between SMUD office locations
Perform computer user data and software inventory services
Perform Audio/Visual support/troubleshooting for Board and Committee meetings (after 5pm)
Provide computer technical hardware & software assistance
Perform conference room support services
Perform committee and board meeting support
Complete assigned tasks in ServiceNow Ticketing System
Provide White Glove technical service to C-Suite staff

Fulltime

Field Service Support Technician

We are looking for a Field Service Support Technician to provide hands-on techni...

Location

United States , Buda

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling and installing computer hardware and related equipment in a field or onsite support environment
Familiarity with cable installation and basic device connectivity for IT equipment and peripherals
Ability to follow technical instructions and support implementation work under the guidance of senior team members
Comfortable performing hands-on physical tasks such as mounting hardware, moving equipment, and climbing ladders safely
Working knowledge of printer setup, peripheral configuration, and general PC technician responsibilities
Willingness to travel extensively for onsite assignments and work in a fully field-based support role

Job Responsibility

Travel to assigned sites to deliver onsite technical support for hardware deployment and network-related activities
Install and reposition equipment such as printers, racks, and peripheral devices according to site instructions and project needs
Assist with running, organizing, and connecting cabling to support workstation, printer, and network equipment setup
Work alongside network engineers and other technical team members during site cutovers to help validate basic connectivity and equipment readiness
Perform physical setup tasks that may include mounting hardware, moving equipment, and using ladders safely when required
Reconfigure endpoint and printing devices as directed to align with site layouts and operational requirements
Provide direct assistance to end users during onsite activities by addressing setup-related issues and escalating more complex problems appropriately
Confirm that installed equipment is powered, connected, and positioned correctly to support a smooth rollout at each location

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Service Desk Technician

We are looking for a Service Desk Technician to join a growing support team. Thi...

Location

United States , Winter Garden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in a Level 2 service desk, desktop support, or help desk role supporting business users in a structured IT environment
Practical knowledge of ticketing or support platforms such as Kaseya, ConnectWise, Zendesk, or Autotask
Strong troubleshooting ability across Windows environments, Active Directory, endpoint access issues, and common desktop support requests
Working knowledge of networking concepts, including VPN troubleshooting, internet connectivity diagnosis, and wireless support
Experience configuring or supporting SonicWall firewalls and Ubiquiti wireless access points
Ability to manage multiple client issues at once while maintaining clear documentation and effective communication
Familiarity with Microsoft tenant administration, remote monitoring and management tools, and general backup or disaster recovery concepts

Job Responsibility

Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations
Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently
Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate
Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources
Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions
Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work
Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks
Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration
Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Mac Support Technician

We are seeking a knowledgeable and proactive MAC Support Technician to join our ...

Location

United States , Fort Lauderdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a MAC Support Technician or similar role
Strong knowledge of MAC OS and Apple hardware
Proficiency in JAMF Pro for device management
Experience with Tanium for endpoint security and management
Familiarity with enterprise MAC environments and associated challenges
Excellent troubleshooting skills and attention to detail
Strong communication and customer service skills
Ability to work independently and as part of a team
Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified) are a plus

Job Responsibility

Provide technical support for MAC users, addressing hardware, software, and network issues efficiently
Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting
Utilize Tanium for endpoint management, security, and compliance monitoring
Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation
Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices
Collaborate with the IT team to develop and implement policies and procedures for MAC management
Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices
Document support activities, configurations, and procedures accurately
Stay updated with the latest industry trends and best practices in MAC support and management

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Cooper City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support, technical support, or help desk support
Strong experience supporting Windows 10/11 environments
Experience with Microsoft Office 365 support and troubleshooting
Hands-on experience imaging and deploying PCs
Experience with Microsoft Intune and MDM administration
Knowledge of Active Directory, user account management, and basic networking
Strong problem-solving and communication skills
Ability to prioritize and manage multiple support requests effectively

Job Responsibility

Provide desktop support for Windows laptops, desktops, and related hardware
Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
Image, configure, deploy, and refresh PCs for new hires and existing employees
Support user account setup, password resets, and access issues
Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
Manage and support endpoint configurations, software installations, and patching
Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
Document tickets, resolutions, and technical procedures in the service desk system
Provide timely in-person and remote support while delivering excellent customer service
Coordinate hardware inventory, asset tracking, and device lifecycle management

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

Desktop Technician

Palladyne AI (NASDAQ: PDYN) develops advanced AI and machine learning software t...

Location

United States , Salt Lake City

Salary:

Not provided

Palladyne AI

Expiration Date

Until further notice

Requirements

3+ years of experience supporting end-user hardware, software, and workplace technology environments
Experience supporting Windows and macOS operating systems
Experience with endpoint management or device administration tools such as Intune, Jamf, NinjaOne, or similar platforms
Working knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity
Understanding of endpoint security concepts and best practices
Strong organizational, communication, and customer service skills

Job Responsibility

Provide technical support for desktops, laptops, monitors, printers, peripherals, and software applications
Build, configure, deploy, and maintain end-user computer systems and workplace technology
Troubleshoot hardware, software, operating system, and connectivity issues across Windows and macOS environments
Support endpoint management platforms and assist with device provisioning, software deployment, patching, and lifecycle management
Assist with onboarding activities, including workstation setup, account coordination, and new hire technology orientation
Maintain and improve standard operating procedures, technical documentation, and troubleshooting guides
Support endpoint security initiatives, software updates, and system configuration standards
Respond to employee requests via phone, email, and ticketing systems while delivering excellent customer service
Participate in projects and initiatives related to endpoint deployments, lifecycle management, and workplace technology improvements
Perform other duties as assigned

What we offer

Competitive salary
401(k) with company match
Comprehensive medical, dental, and vision coverage
Paid time off and company holidays
Professional development opportunities

Fulltime

Staging Technician

The Staging Engineer is responsible for accurately preparing, configuring, testi...

Location

United Kingdom , Basford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Basic IT skills with the ability to learn warehouse and stock management systems
Ability to work accurately under pressure, independently, and as part of a team
Physically capable of undertaking manual handling tasks safely
Experience working in a Managed Service Provider, IT reseller, deployment centre, build room or device lifecycle services environment
Experience of configuring Apple and non-Apple devices
Awareness of Jamf, Microsoft Intune and M365 technologies

Job Responsibility

Stage, build and provision Apple and non-Apple devices including Mac, iPad, iPhone, Windows laptops, desktops, tablets and associated peripherals
Follow agreed build standards, customer-specific configuration guides, project instructions and technical work orders to ensure devices are prepared consistently and accurately
Support Apple-first deployment processes, including device preparation for automated enrolment, mobile device management, managed applications, configuration profiles and security controls
Provision devices using relevant tooling such as Apple Business Manager, MDM platforms, Microsoft Intune, Jamf or equivalent endpoint management solutions, subject to customer environment and project scope
Perform quality checks, functional testing, asset validation and compliance checks before devices are released for deployment
Record build progress, serial numbers, asset tags, configuration status, exceptions and completion details accurately in service management, project tracking or asset management systems
Identify, troubleshoot and escalate build failures, enrolment issues, hardware faults, application deployment failures or configuration exceptions in a timely manner
Prepare devices for onward logistics, including packaging, labelling, bundling, documentation and handover to Warehouse dispatch teams
Maintain staging area standards, including safe working practices, device security, stock control, cable management and orderly workflow
Contribute to continuous improvement by identifying opportunities to improve build efficiency, reduce rework, standardise processes and improve customer experience

What we offer

26 days holiday
Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
Cycle2work
Travel to work loan
Free on-site parking
Staff purchase scheme on fantastic Apple products and more
Unlimited bistro coffee and tea facilities
Enhanced family-friendly policies
Pension scheme
Electric Vehicle scheme

Fulltime

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Endpoint Service Technician

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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