Endpoint Management Support Engineer Job at GENESYS Consulting Services (Albany)

Senior Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM)

As a Senior Technical Support Engineer for Focused Services - XDR, you will be a...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience
Relevant experience in a technical support, systems engineering, or similar role with a focus on customer service
Demonstrated experience with endpoint security technologies such as XDR, SOAR, or SIEM
Expertise in troubleshooting and debugging applications on Windows, Linux, and macOS operating systems
Strong experience with Microsoft environments (SCCM, GPO, AD, MSSQL, IIS) and a fundamental understanding of malware and exploits

Job Responsibility

Respond to and triage user-reported issues via ticketing system, phone, or remote sessions, adhering to established Service Level Agreements
Perform advanced, multi-level troubleshooting at the application and OS level to isolate and resolve complex technical problems
Collaborate effectively with development and other teams to identify fault areas (code, environment, configuration) and drive the implementation of fixes
Facilitate comprehensive root cause investigations and manage the implementation of corrective and preventative measures to prevent future occurrences
Proactively engage with customers to address Cortex XDR technical needs and provide escalation management for enterprise deployment issues
Document all actions and solutions meticulously in tracking systems and account-specific repositories to ensure alignment and knowledge sharing
Reproduce customer issues in a lab environment to assist developers in resolving technical challenges and provide timely product feedback

Fulltime

Staff Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM) DE

Location

Australia , North Sydney

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years of related experience
Required experience with supporting end point software products
Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)

Job Responsibility

Provide Technical Support to customers and partners
Provide technical services include writing scripts, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support for weekend and public holiday on an as needed basis

Fulltime

Endpoint security management engineer

The Endpoint Security Management Engineer will play a crucial role in enhancing ...

Location

India , Benguluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years hands-on Enterprise Infrastructure technology experience
Strong knowledge of Linux Internals and automation in environments of 10,000+ Servers
Experience in Design/Engineering/Architecting new solutions from Proof of Concept to Production
Ability to troubleshoot complex Linux environments
Competency with any scripting language such as Python
Have an interest to learn/work with cybersecurity technologies

Job Responsibility

Be part of a Global cross-disciplined Agile Team working with DevOps practices within the firms Endpoint Security Team
Drive with Linux Endpoint Infrastructure (servers) and experience working in enterprise on-prem and cloud environments
Research, architect, engineer and deploy Linux (RHEL) based OS and Container based security controls
Complete environment configuration, automation, build, and documentation tasks with a focus on reliability and ongoing supportability
Contribute with strong analytical and problem-solving abilities, coupled with excellent development, communication, and organizational skills
Be responsible for continuously improving the quality of our technology solutions, through a range of methods including peer review, retrospectives and refactoring as required

Fulltime

Technical Support Engineer - Microsoft Endpoint Configuration Manager

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

3+ years technical support, technical consulting experience, or information technology experience
OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Operation management experience of MECM or other Client Security or Asset Management products
English: fluent in reading, writing and speaking
Chinese: fluent in reading, writing and speaking
Japanese: basic communication skills in reading, writing and speaking for internal communication
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Participate in communities with peer delivery roles
Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Fulltime

IT Support Engineer - Identity & Access Management

As a key member of the Technology team, this Technical Support Engineer role pla...

Location

Australia , Brisbane

Salary:

Not provided

LGT Gruppe Holding AG

Expiration Date

Until further notice

Requirements

Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable
ITIL v3 or 4 certification is desirable
Minimum 2-5+ years as a Helpdesk / Technical Support Engineer or similar
Experience in managing user access management (UAM) activities and supporting audit and control requirements
Experience in a financial services organisation is highly desirable
Demonstrable experience in using and supporting Windows and Microsoft Office suite of products
Knowledge of Apple iOS devices
Good knowledge of email and messaging (Outlook/Exchange/Teams)
Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune
Active Directory, GPO, management and troubleshooting

Job Responsibility

Provide frontline IT support by receiving and handling email, telephone, and walk-up requests from internal and external customers, following agreed procedures
Act as the primary contact for Identity & Access topics, with a focus on user lifecycle management, access control, and audit- and control-related activities
Take ownership of Identity & Access audit activities, including coordinating and executing periodic access reviews, collecting and maintaining audit evidence, tracking and following up on remediation actions, and ensuring controls are operated and documented in line with internal and regulatory requirements
Perform User Access Management (UAM) activities, including processing access requests, role changes, and leaver access removals in line with internal policies and approval workflows
Provide IAM support, including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues across key business applications and infrastructure services
Triages Service Requests and Incidents to appropriate teams, ensuring Identity & Access-related tickets are handled accurately, promptly, and in line with defined SLAs
Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor, with particular attention to access-related requests and incidents
Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures, escalating complex Identity & Access issues where required
Fulfil Service Requests by following documented processes and procedures and proactively suggesting improvements to Identity & Access and audit workflows where appropriate
Carry out IT workstation deployments, moves, and replacement of desktop accessories when required, ensuring appropriate access is configured and verified as part of the deployment

Fulltime

Senior GxP Engineer, Endpoint Engineer

The GxP Endpoint Engineer will serve as the primary owner of the SCCM environmen...

Location

United States , Cambridge

Salary:

130800.00 - 209400.00 USD / Year

Moderna

Expiration Date

Until further notice

Requirements

6+ + years of experience in SCCM/MECM administration, including task sequences, OSD, collections, compliance baselines, and application deployments
Proven experience managing systems in regulated (GxP, GMP, or validated) environments, adhering to QA and change control processes
Strong understanding of QA, QC, and validation principles within endpoint management
Experience performing in-place upgrades (IPUs), PXE imaging, and patch management in controlled environments
Hands-on experience with third-party patching tools and their integration with SCCM
Familiarity with ServiceNow for change control, approval workflows, and incident tracking
Ability to produce comprehensive documentation, SOPs, and KBs aligned with GxP validation standards
Strong collaboration skills to engage with QA, Application Owners, and Support teams on validation, testing, and incident management

Job Responsibility

Own and manage the SCCM GxP environment, ensuring all configurations, task sequences, and deployments comply with QA guidance and validation standards
Design, document, and maintain standard operating procedures (SOPs) and configuration baselines specific to GxP systems
Implement and monitor strict QC processes for all deployments, including peer review, QA validation, and change control sign-off prior to production release
Oversee all operating system deployments and in-place upgrades (IPU) for validated systems, ensuring consistent execution under GxP change control
Manage patching cycles, including Microsoft and third-party updates, coordinating with QA, GxP Support, and Application Owners to plan, validate, and document each phase
Create and maintain deployment and compliance reports, providing transparency to QA and management on patch and configuration status across the GxP fleet
Collaborate with Application Owners and GxP Support teams to coordinate deployments, validate installations, and resolve environment-specific issues
Develop and publish Knowledge Base (KB) articles and operational guides for support teams and end users related to SCCM processes, patching, and imaging
Serve as the escalation point for packaging, deployment, and compliance failures impacting GxP systems
Partner with QA to participate in audits, provide system validation evidence, and ensure documentation accuracy across all controlled activities

What we offer

Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investment opportunities to help you plan for the future
Location-specific perks and extras

Fulltime

L3 Network Engineer & Msp Support Engineer

We seek an experienced L3 Network & MSP Support Engineer to provide advanced tec...

Location

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

Strong OSI model understanding
Ability to troubleshoot routing (BGP, OSPF), switching (VLAN, STP), and firewall (Cisco ASA, Palo Alto, Fortinet) issues
Understand WAN/VPN technologies, WiFi, DNS/DHCP
Familiar with network monitoring tools (PRTG, Datadog, Splunk)
Hands-on AWS and Azure experience troubleshooting real-world issues
Understand VPC/VNet, EC2/VM, security groups/NSGs, IAM basics
Experience with hybrid connectivity (Direct Connect, ExpressRoute)
Support experience with Exchange Online, SharePoint, Teams
Troubleshoot Intune device enrollment and policies
Support Entra ID authentication issues, conditional access, MFA

Job Responsibility

Own complex P1/P2 tickets escalated from L1/L2 teams
Troubleshoot and resolve network, cloud, identity, and security issues
Provide accurate technical documentation for each ticket
Meet and exceed SLA response/resolution times
Escalate appropriately when needed
Diagnose and resolve routing, switching, firewall, VPN, and WiFi connectivity issues
Troubleshoot WAN performance and site-to-site connectivity
Support DNS/DHCP problems
Resolve network-related client outages
Troubleshoot AWS and Azure connectivity and configuration issues

Fulltime

Endpoint Engineer

We are looking for an Endpoint Engineer to support and enhance endpoint manageme...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree, relevant technical certifications, or a comparable combination of education and practical experience
At least five years of experience in endpoint engineering, systems administration, or a closely related technical role
Hands-on expertise with Microsoft Entra ID, Microsoft Azure, Microsoft 365 Enterprise, Intune, and Microsoft Configuration Manager (MECM)
Strong scripting ability in PowerShell for automation, administration, and process improvement
Experience with desktop imaging, endpoint deployment, and system patch management in a business environment
Solid understanding of endpoint management principles, operational best practices, and how device services support broader business functions
Proven ability to communicate technical concepts clearly, collaborate across teams, and apply sound judgment to complex issues

Job Responsibility

Manage and optimize endpoint administration across the environment using Microsoft Intune, MECM, and Microsoft 365 Enterprise tools
Maintain device identity, access, and configuration standards by supporting Microsoft Entra ID and Azure-based endpoint services
Develop and refine PowerShell automation to improve deployment processes, streamline support tasks, and increase operational efficiency
Oversee desktop imaging activities and device provisioning to ensure consistent build standards and dependable end-user experiences
Plan and execute patching activities for workstations and related systems to maintain security, stability, and compliance
Troubleshoot complex endpoint issues, assess root causes, and implement effective solutions within established technical and operational guidelines
Lead small to mid-sized endpoint initiatives, coordinating with stakeholders to deliver project objectives on time and with minimal disruption
Provide technical guidance to less experienced team members and serve as a knowledgeable resource for endpoint management best practice

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Select Country

Endpoint Management Support Engineer

Requirements

Nice to have

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