CrawlJobs Logo

End User Tier 3

aac.com Logo

AAC

Location Icon

Location:
United States , Washington, DC

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues.

Job Responsibility:

  • Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals
  • Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM
  • Create and deploy standard system images
  • Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes
  • Collaborate with cross-functional teams and vendors to resolve hardware and software issues

Requirements:

  • Requires a high school diploma/GED and a minimum of five years of experience
  • Requires advanced Tier 3 experience supporting standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory
  • Must have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune
  • Must have thorough understanding of physical, network, and application layers, and with TCP/IP tools and protocol commands to resolve technical issues
  • Must have advanced PowerShell and Power BI skills
  • ITSM ticketing system experience required
  • Must be able to lift up to 50 pounds
  • Occasional travel outside of the DMV may be required
  • Ability to communicate orally and in writing
  • Must have a positive and patient customer service attitude
  • Must be able to work independently and within a team in a fast-paced environment
  • Must be able to attain agency suitability clearance prior to start date

Nice to have:

  • Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements
  • BMC Helix experience is preferred
  • Experience supporting a mid-sized Federal agency enterprise is a plus
  • Relevant certifications such as A+, ITIL 4, ACSP, and M365 are preferred, but not required

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
AAC - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for End User Tier 3

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in a Tier 3 helpdesk or advanced technical support role
  • In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
  • Proficiency in troubleshooting complex technical issues and providing expert guidance
  • Strong communication and leadership skills
  • Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
  • Ability to mentor and support junior team members effectively
  • Exceptional problem-solving skills and adaptability
Job Responsibility
Job Responsibility
  • Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
  • Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
  • Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
  • Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
  • Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
  • Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
  • Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
  • Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Enterprise Systems Analyst, Maximo

This position, within the Enterprise Systems Analyst job family of IT, will have...
Location
Location
United States , Tucker
Salary
Salary:
99360.00 - 173900.00 USD / Year
gasoc.com Logo
Georgia System Operations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university
  • Level III - Minimum of 4 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Level IV - Minimum of 6 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Level V - Minimum of 8 years in architecting and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Equivalent Experience: Level III - Minimum of 8 years of relevant experience may also be considered
  • Level IV - Minimum of 10 years of relevant experience may also be considered
  • Level V - Minimum of 12 years of relevant experience may also be considered
  • Extensive experience with Enterprise systems implementation and management
  • Proficiency in project management and system analysis
  • Strong knowledge of business process improvement and quality assurance
Job Responsibility
Job Responsibility
  • Providing technical support and development within the IBM Maximo platform
  • Conducting comprehensive system analysis, designing and implementing appropriate information systems
  • Collecting and analyzing information from system users, identifying business needs, estimating the cost of system solutions, and preparing project plans
  • Building and developing application tables/panels/reports, troubleshooting and resolving testing issues, providing tier 2 and tier 3 support to end users, and conducting research to identify possible system solutions
  • System Implementation & Support: Implements and configures Enterprise System applications, develops external interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support to end users
  • System Analysis & Design: Collects and analyzes information from system users, identifies business needs, and formulates the scope and objectives of the system. Translates business requirements into application requirements
  • Project Management & Planning: Prepares project plans, coordinates resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project approval process
  • Documentation & Research: Prepares and maintains technical documentation, conducts research to identify possible system solutions, and documents the relationships between the components of the application system
  • Standards Development: Coordinates the development of standards and standard procedures to support a productive, secure, efficient Enterprise Application environment
  • Continuous Improvement: Engages in continuous improvement activities to enhance system performance and reliability. Provides technical expertise across the IT function
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage
  • A strong retirement program
  • Career development
  • Flexible work schedules
  • Focused on wellness and being a supportive member of the community
  • Fulltime
Read More
Arrow Right

Enterprise Systems Analyst, Maximo

This position, within the Enterprise Systems Analyst job family of IT, will have...
Location
Location
United States , Tucker, Georgia
Salary
Salary:
70880.00 - 124200.00 USD / Year
gasoc.com Logo
Georgia System Operations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university
  • Level I - Entry-level position. Existing exposure to Enterprise systems implementation, project management, and general system support is expected
  • Level II - Minimum of 2 years in managing Enterprise systems, conducting system assessments, and troubleshooting
  • Level III - Minimum of 4 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Equivalent Experience: Level I - Minimum of 4 years of relevant experience may also be considered
  • Level II - Minimum of 6 years of relevant experience may also be considered
  • Level III - Minimum of 8 years of relevant experience may also be considered
  • Specialized Skills: Extensive experience with Enterprise systems implementation and management
  • Proficiency in project management and system analysis
  • Strong knowledge of business process improvement and quality assurance
Job Responsibility
Job Responsibility
  • System Implementation & Support: Implements and configures Enterprise System applications, develops external interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support to end users
  • System Analysis & Design: Collects and analyzes information from system users, identifies business needs, and formulates the scope and objectives of the system. Translates business requirements into application requirements
  • Project Management & Planning: Prepares project plans, coordinates resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project approval process
  • Documentation & Research: Prepares and maintains technical documentation, conducts research to identify possible system solutions, and documents the relationships between the components of the application system
  • Standards Development: Coordinates the development of standards and standard procedures to support a productive, secure, efficient Enterprise Application environment
  • Continuous Improvement: Engages in continuous improvement activities to enhance system performance and reliability. Provides technical expertise across the IT function.
What we offer
What we offer
  • comprehensive medical, dental, and vision coverage
  • a strong retirement program
  • career development
  • flexible work schedules
  • Fulltime
Read More
Arrow Right

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
  • In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
  • Proficiency in troubleshooting complex technical issues and providing expert guidance
  • Strong communication and leadership skills
  • Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
  • Ability to mentor and support junior team members effectively
  • Exceptional problem-solving skills and adaptability
Job Responsibility
Job Responsibility
  • Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
  • Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
  • Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
  • Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
  • Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
  • Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
  • Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
  • Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

EUC Help Desk/Desktop Support Analyst

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our...
Location
Location
United States , West Des Moines
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in help desk or desktop support roles
  • Strong knowledge of Active Directory, including user account management
  • Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems
  • Familiarity with service desk ticketing systems and workflows
  • Ability to provide Tier 3 technical support and resolve complex issues
  • Experience with installing and configuring desktop hardware and software
  • Excellent communication skills to assist users and document solutions
  • Strong analytical skills for diagnosing and preventing technical problems
Job Responsibility
Job Responsibility
  • Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues
  • Manage user accounts and access permissions within Active Directory
  • Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems
  • Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions
  • Provide technical assistance to users, addressing system functionality and application concerns
  • Install, configure, and maintain desktop systems and peripheral devices
  • Collaborate with other IT teams to escalate and resolve advanced technical issues
  • Conduct system updates and patches to ensure optimal performance and security
  • Offer guidance and training to users on system operations and best practices
  • Analyze recurring problems to identify root causes and implement preventive measures
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
  • In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
  • Proficiency in troubleshooting complex technical issues and providing expert guidance
  • Strong communication and leadership skills
  • Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
  • Ability to mentor and support junior team members effectively
  • Exceptional problem-solving skills and adaptability
Job Responsibility
Job Responsibility
  • Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
  • Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
  • Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
  • Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
  • Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
  • Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
  • Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
  • Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...
Location
Location
United States , Rockville
Salary
Salary:
Not provided
aac.com Logo
AAC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires a high school diploma/GED and 3+ years of Desktop Support experience
  • Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
  • Must have demonstrated experience supporting a Windows 10/11 environment
  • ITSM ticketing system experience required
  • Demonstrated ability to communicate orally and in writing
  • Must have a positive and patient customer service attitude
  • Must be able to work independently and within a team
  • Must be able to attain agency suitability clearance prior to start date
Job Responsibility
Job Responsibility
  • Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
  • Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
  • Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
  • Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
  • Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2
  • Fulltime
Read More
Arrow Right

Desktop Tier 2 Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...
Location
Location
United States , Rockville
Salary
Salary:
Not provided
aac.com Logo
AAC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires a high school diploma/GED and 3+ years of Desktop Support experience
  • Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
  • Must have demonstrated experience supporting a Windows 10/11 environment
  • ITSM ticketing system experience required
  • Demonstrated ability to communicate orally and in writing
  • Must have a positive and patient customer service attitude
  • Must be able to work independently and within a team
  • Must be able to attain agency suitability clearance prior to start date
Job Responsibility
Job Responsibility
  • Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
  • Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
  • Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
  • Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
  • Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy