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Robert Half Logo Robert Half · IT - Administration

End User Technician

United States, New York · Job Posted June 29, 2026
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Job Description

We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs.

Job Responsibility

  • Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner
  • Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up
  • Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks
  • Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune
  • Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users
  • Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope
  • Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively
  • Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution

Requirements

  • At least 5 years of experience in desktop support, help desk, or end-user technical support roles
  • Strong communication skills with a consistent focus on customer service and user satisfaction
  • Working knowledge of ServiceNow or a similar ticket management platform
  • Experience supporting Microsoft technologies, including Windows 10, Office 365, Active Directory, and Azure AD
  • Familiarity with Microsoft Intune and endpoint support processes is preferred
  • Ability to perform basic troubleshooting for software, hardware, and peripheral issues
  • Comfortable handling multiple support tasks at once while staying organized and meeting service expectations

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) or deferred compensation plan (if eligible)
  • paid time off for vacation, personal needs, and sick time and paid holidays
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