End User Support Job at Robert Half (Irving)

End User Support Analyst

Robert Half has a client located in Austin, seeking an End User Support Analyst....

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Microsoft Office 365 application support experience: OneNote, OneDrive, etc.
Active Directory experience: create/delete users, password resets etc.
Azure Active Directory experience is a plus
Remote software: Bomgar, TeamViewer, or similar tools
Troubleshoot VPN issues – Cisco AnyConnect

Job Responsibility

Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
Research and resolve basic network (VPN, network printer), hardware, and software application problems
Document and track the details of the problem, both status and resolution, within the help desk tracking application
Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

User Support II Technician

The User Support II will troubleshoot and repair a variety of systems across the...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
comfortable presenting ideas and concepts
Ability to work independently and pro-actively
Excellent project management skills
Must be detail oriented and able to multi-task
Capable of thinking tactically and strategically
Strong ‘doer’ mentality
ability to drive ideas from concept to completion
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
Elementary English proficiency communication skills necessary

Job Responsibility

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Install, modify, and repair computer hardware and software
Diagnose technical problems with networks, applications, and cloud systems
Clearly, communicate the problem solving/support process with end users via a ticketing system
Delegate and engage the appropriate resources to ensure issue resolution.

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees.

Fulltime

Global Markets End User Computing Champion

Global Markets End User Computing (EUC) Champion is part of the Operational Risk...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in Operations, Operations Controls, Project Management, or experience with End User Computing solutions
Excellent verbal and written communication skills
Demonstrated understanding of operational risk and gap identification
Good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources
Ability to multi-task and manage multiple projects simultaneously, preferably utilizing agile methodologies (e.g. SCRUM)
Strong attention to details and meticulous documentation
Strong leadership skills and exemplary values role model, with a proven track record in driving positive and sustained change
Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment
Proficient in Microsoft Office with an emphasis on MS Excel
Bachelor’s / University degree or equivalent experience

Job Responsibility

Identify End User Computing tools used across Global Markets
Lead and participate in Spot-Check Reviews of each End User Computing solutions providing credible challenge for risk assessments made and effective operation of controls
Ensure Global Markets EUC population is compliant with Citi Policy and standards by supporting production of reports or acting on upcoming and overdue items
Measure Citi’s EUC risk exposure to ensure solutions are not relied upon over the longer term
Work with End User Computing owners and Technology teams to identify potential solutions which will replace the usage of manual processes with automated ones
Partner with different teams across geographies and monitor commitments to reduce reliance on End User Computing solutions

Fulltime

IT End User Services Technician

Members of the End User Services (EUS) Technical Support team are responsible fo...

Location

United States , Lufkin

Salary:

24.27 - 36.10 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Associates degree or technical institute degree/certificate preferred
2-4 years of experience in the service industry required
Solid customer service skills required
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules
Healthcare experience preferred
Google Suite experience preferred

Job Responsibility

On-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals
Responding to incidents and problems, and fulfilling requests
Troubleshoots a wide variety of technical problems
Monitors the performance of desktop hardware and maintains a secure environment
Provides desktop hardware support for the user community
Performs troubleshooting for moderate to high complex hardware, software and system problems
May be assigned to one or more projects as a project team member
Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity
Responds to customer requests received via the Service Management application
Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems

What we offer

Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

NX Teamcenter Support Specialist

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Professional experience in end user support or coordination activities for large installations of CAD/PLM in industry/automotive sector
Preferably experience with Teamcenter/NX or/and other CAD system as Key User, IT specialist/administrator
Ability to create holistic understanding of business processes in Mechanical Engineering IT and end user needs
Passion to work in an international, agile team with direct contact to several customers
Open minded, positive and solution oriented communication towards internal customers and end users
Analytical and problem solving skills to address and resolve technical issues
Good communication skills
Proficiency in English in written and verbal communication (min. B2), German will be an asset

Job Responsibility

Being part of the global team for end user support of CAD/PLM applications NX/Teamcenter
Resolve assigned tickets from 2nd level support for several knowledge areas (Teamcenter, CAD NX, interfaces to SAP, workflows)
Contribute to continuous improvement of end user support of NX and Teamcenter by identifying and addressing re-occurring issues and proposing functional enhancements based on knowledge from 2nd level support
Contribute to projects for NX and Teamcenter continuous application development by taking over responsibility for defined project work packages (e.g. application, hardware etc. testing)

What we offer

Contract of employment and a competitive salary (together with annual bonus)
Flexible working hours with home office after the pandemic as well
Referral Bonus Program
Copyright costs for IT employees
Canteen in the office with co-financed lunches
Complex environment of working, professional support and possibility to share knowledge and best practices
On-going development opportunities in a multinational environment
Broad access to professional trainings, conferences and webinars
Language courses
Private medical care and life insurance

Fulltime

Transformation and Controls Senior Vice President, End User Computing

Global role responsible for supporting the development and implementation of the...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in Risk and Control, 2nd line Testing or Audit roles
Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities
Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures
Ability to understand and operate successfully in a complex, heavily matrixed corporate environment
Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms
Working knowledge of Citi's End User Computing Policy, EUC Governance Programmes and business operations
Demonstrates history of having worked as a Programme Manager, or working on large, strategic cross-functional projects
Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers
Demonstrated ability to lead change management across large global organisations

Job Responsibility

Support the design and implementation of the EUC Governance Framework for Citi
Work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense
Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order initiatives
Provide oversight over the EUC governance programmes including principles, policy, practices and standards including industry best practices
Measure Policy adherence and remedial action associated with Policy adherence
Engage with business and Global Functions leaders to drive EUC agenda progress
Support management communications relative to EUC Transformation & Governance with senior management
Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities
Support the identification, design and implementation of an appropriate tools for EUC discovery capability
Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs are adequately designed and operating effectively

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits that support well-being, living well and saving well

Fulltime

New

Regulatory Affairs Training Manager

SRG are looking for RA training manager to join a global pharmaceutical company ...

Location

United Kingdom , White City, London

Salary:

Not provided

SRG

Expiration Date

Until further notice

Requirements

Life Science Degree or other University degree with equivalent experience
Strong training, communications, project management skills
Experience in Project management tools & systems
Proven successful experience on the design and development of training concepts with cross-functional teams
Strong training delivery capability
Good understanding and direct experience with Veeva RIM deployments
Good understanding of all RA roles
Good Organizational awareness
Technology-savvy - ability to leverage and use systems, technology and automation to (including digital assistants and AI tools) to derive impactful trainings and communications
Strong communication skills

Job Responsibility

Review and validate central Training material related to Veeva RIM platform deployment
Create any local Function-specific materials as required, especially for Super Users
Ensure training materials are regularly updated for program changes (incl. Job aids, e-learnings, etc)
Set up any mandatory e-Learning content training in Up4Growth for training push
Customize Training communications material from Central Training team to provide proactive information and regular updates
Contribute to creating and delivering Function-specific Training communications and materials as necessary, in line with agreed central governance processes
Support coordination and promotion of Show & Tell/ demo sessions within Function
Attend central Train the Trainer sessions
Schedule Super User training sessions in Up4Growth
Deliver Training sessions

Fulltime

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

End User Support

Robert Half

Location:
United States , Irving

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2025

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Job Description:

Job Responsibility:

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