CrawlJobs Logo

End User Support

necsws.com Logo

NEC Software Solutions

Location Icon

Location:
India , Mumbai

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The End User Support analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. As a End User Support Analyst, you will be required to manage service to a large internal staff as well as customer staff, work within contracted SLAs and delivering best in class services to customers.

Job Responsibility:

  • Provides a point of communication to the users and a point of coordination for several IT groups and processes
  • To restore “normal service” to the users as quickly as possible
  • Ensuring that all change/project work is delivered on time and to budget
  • Using technical skills and logical approach to proactively manage all elements of the supported Infrastructure and ensuring high levels of service availability
  • Proactive monitoring of Key systems and support tools
  • Enroll, configure, and manage devices using Microsoft Intune
  • Develop and deploy mobile device management (MDM) and mobile application management (MAM) policies
  • Monitor and troubleshoot Intune-related issues and provide resolutions
  • Ensure device compliance with company policies and security standards
  • Proactive maintenance of systems, installing patches, upgrades etc
  • Providing customers with high level technical consultancy
  • Specialising in the configuration and support of Windows OS (Servers/ Desktop) systems and back office applications
  • Ensure compliance with all documented procedures
  • Be able to work on the Office premises for minimum of 8.5 hours during assigned shift timings or more if the work demands
  • Be a part of the 24X7 shift rotation (If Required)
  • Get involved in any other business activities as required
  • Manage service to a large internal staff as well as customer staff, work within contracted SLAs and delivering best in class services to customers
  • Log all the calls that come into the Service Desk via e-mail, telephone and Internal Portal
  • Must have specialization in MS Windows and Ubuntu Linux (for desktop) technology
  • Working within the ITIL process guidelines you will be responsible for technical support using Incident Management, remote support and monitoring as well as reducing the number of incidents logged through proactive management
  • To allocate categorisation and prioritisation levels in accordance with requirements
  • Troubleshoot and resolve hardware, software, and network-related issues
  • Assist users with M365 applications including Outlook, Teams, OneDrive, SharePoint, and other Office applications
  • To provide Level 2 investigation and diagnosis where applicable via phone, email, and in-person
  • To resolve those incidents/service requests classified as M365 user accounts, groups, licenses, security policies and compliance requirements, Application related tickets, etc
  • To keep users informed of progress (especially post SLA breach)
  • To accurately document the cause of the issue and troubleshooting steps before resolving the call or forwarding to the next level engineer
  • To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end
  • To contribute to team meetings

Requirements:

  • Related Bachelor’s Degree (IT) –OR– IT Experience
  • Total IT Experience: 1-2 years
  • Infrastructure Support, End User Support background
  • ITIL Foundation Certification Preferred but not Mandatory
  • EXCELLENT Communication Skills
  • ability to understand UK accents quickly
  • Experience in Microsoft 365 office Applications and Microsoft Windows Operating Systems
  • Must be able to provide support for both Hardware and software
  • Excellent Keyboard Skills
  • Good interpersonal skills, telephony, communication
  • Must be a good team player
  • Must possess excellent Communication Skills both Face to Face and on the Telephone
  • Must have the ability to work as part of a Team and equally, on their own
  • Hands-on experience in Windows (1+ years)
  • Hands-on experience in Active Directory (1+ years)
  • Hands-on experience in Knowledge on M365 Intune (1+ years)
  • Hands-on experience in Intune Application Packaging (1+ years)
  • Hands-on experience in End User Support (1+ years)
  • Previous I.T. End User Support experience is preferred
  • Exposure to Onshore clients in an Onshore/Offshore delivery model
  • Hands on experience in application support is preferred
  • Hands-on experience in Monitoring tools (1+ years)
  • Hands-on experience in Windows troubleshooting (1+ years)

Nice to have:

  • Previous I.T. End User Support experience is preferred
  • Exposure to Onshore clients in an Onshore/Offshore delivery model
  • Hands on experience in application support is preferred
  • ITIL Foundation Certification Preferred but not Mandatory

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NEC Software Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for End User Support

End User Support

Robert Half has a client located in Irving, seeking an End User Support. If you ...
Location
Location
United States , Irving
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
  • Research and resolve basic network (VPN, network printer), hardware, and software application problems
  • Document and track the details of the problem, both status and resolution, within the help desk tracking application
  • Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
  • Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
  • Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.
  • Microsoft Office 365 application support experience: OneNote, OneDrive, etc.
  • Active Directory experience: create/delete users, password resets etc.
  • Azure Active Directory experience is a plus
  • Remote software: Bomgar, TeamViewer, or similar tools
Job Responsibility
Job Responsibility
  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
  • Research and resolve basic network (VPN, network printer), hardware, and software application problems
  • Document and track the details of the problem, both status and resolution, within the help desk tracking application
  • Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
  • Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
  • Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

End User Support Analyst

Robert Half has a client located in Austin, seeking an End User Support Analyst....
Location
Location
United States , Austin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Microsoft Office 365 application support experience: OneNote, OneDrive, etc.
  • Active Directory experience: create/delete users, password resets etc.
  • Azure Active Directory experience is a plus
  • Remote software: Bomgar, TeamViewer, or similar tools
  • Troubleshoot VPN issues – Cisco AnyConnect
Job Responsibility
Job Responsibility
  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
  • Research and resolve basic network (VPN, network printer), hardware, and software application problems
  • Document and track the details of the problem, both status and resolution, within the help desk tracking application
  • Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
  • Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
  • Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

User Support II Technician

The User Support II will troubleshoot and repair a variety of systems across the...
Location
Location
United States
Salary
Salary:
Not provided
beacontechinc.com Logo
Beacon Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and oral communication skills
  • comfortable presenting ideas and concepts
  • Ability to work independently and pro-actively
  • Excellent project management skills
  • Must be detail oriented and able to multi-task
  • Capable of thinking tactically and strategically
  • Strong ‘doer’ mentality
  • ability to drive ideas from concept to completion
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
  • Elementary English proficiency communication skills necessary
Job Responsibility
Job Responsibility
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Install, modify, and repair computer hardware and software
  • Diagnose technical problems with networks, applications, and cloud systems
  • Clearly, communicate the problem solving/support process with end users via a ticketing system
  • Delegate and engage the appropriate resources to ensure issue resolution.
What we offer
What we offer
  • Career advancement opportunities
  • Extensive training
  • Excellent benefits including paying for health and dental premiums for salaried employees.
  • Fulltime
Read More
Arrow Right

Global Markets End User Computing Champion

Global Markets End User Computing (EUC) Champion is part of the Operational Risk...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience in Operations, Operations Controls, Project Management, or experience with End User Computing solutions
  • Excellent verbal and written communication skills
  • Demonstrated understanding of operational risk and gap identification
  • Good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources
  • Ability to multi-task and manage multiple projects simultaneously, preferably utilizing agile methodologies (e.g. SCRUM)
  • Strong attention to details and meticulous documentation
  • Strong leadership skills and exemplary values role model, with a proven track record in driving positive and sustained change
  • Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Bachelor’s / University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Identify End User Computing tools used across Global Markets
  • Lead and participate in Spot-Check Reviews of each End User Computing solutions providing credible challenge for risk assessments made and effective operation of controls
  • Ensure Global Markets EUC population is compliant with Citi Policy and standards by supporting production of reports or acting on upcoming and overdue items
  • Measure Citi’s EUC risk exposure to ensure solutions are not relied upon over the longer term
  • Work with End User Computing owners and Technology teams to identify potential solutions which will replace the usage of manual processes with automated ones
  • Partner with different teams across geographies and monitor commitments to reduce reliance on End User Computing solutions
  • Fulltime
Read More
Arrow Right

IT End User Services Technician

Members of the End User Services (EUS) Technical Support team are responsible fo...
Location
Location
United States , Lufkin
Salary
Salary:
24.27 - 36.10 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates degree or technical institute degree/certificate preferred
  • 2-4 years of experience in the service industry required
  • Solid customer service skills required
  • Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules
  • Healthcare experience preferred
  • Google Suite experience preferred
Job Responsibility
Job Responsibility
  • On-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals
  • Responding to incidents and problems, and fulfilling requests
  • Troubleshoots a wide variety of technical problems
  • Monitors the performance of desktop hardware and maintains a secure environment
  • Provides desktop hardware support for the user community
  • Performs troubleshooting for moderate to high complex hardware, software and system problems
  • May be assigned to one or more projects as a project team member
  • Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity
  • Responds to customer requests received via the Service Management application
  • Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems
What we offer
What we offer
  • Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Fulltime
Read More
Arrow Right

NX Teamcenter Support Specialist

At Bosch, we shape the future by inventing high-quality technologies and service...
Location
Location
Poland , Warszawa
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional experience in end user support or coordination activities for large installations of CAD/PLM in industry/automotive sector
  • Preferably experience with Teamcenter/NX or/and other CAD system as Key User, IT specialist/administrator
  • Ability to create holistic understanding of business processes in Mechanical Engineering IT and end user needs
  • Passion to work in an international, agile team with direct contact to several customers
  • Open minded, positive and solution oriented communication towards internal customers and end users
  • Analytical and problem solving skills to address and resolve technical issues
  • Good communication skills
  • Proficiency in English in written and verbal communication (min. B2), German will be an asset
Job Responsibility
Job Responsibility
  • Being part of the global team for end user support of CAD/PLM applications NX/Teamcenter
  • Resolve assigned tickets from 2nd level support for several knowledge areas (Teamcenter, CAD NX, interfaces to SAP, workflows)
  • Contribute to continuous improvement of end user support of NX and Teamcenter by identifying and addressing re-occurring issues and proposing functional enhancements based on knowledge from 2nd level support
  • Contribute to projects for NX and Teamcenter continuous application development by taking over responsibility for defined project work packages (e.g. application, hardware etc. testing)
What we offer
What we offer
  • Contract of employment and a competitive salary (together with annual bonus)
  • Flexible working hours with home office after the pandemic as well
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Canteen in the office with co-financed lunches
  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment
  • Broad access to professional trainings, conferences and webinars
  • Language courses
  • Private medical care and life insurance
  • Fulltime
Read More
Arrow Right

Transformation and Controls Senior Vice President, End User Computing

Global role responsible for supporting the development and implementation of the...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Risk and Control, 2nd line Testing or Audit roles
  • Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities
  • Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures
  • Ability to understand and operate successfully in a complex, heavily matrixed corporate environment
  • Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms
  • Working knowledge of Citi's End User Computing Policy, EUC Governance Programmes and business operations
  • Demonstrates history of having worked as a Programme Manager, or working on large, strategic cross-functional projects
  • Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers
  • Demonstrated ability to lead change management across large global organisations
Job Responsibility
Job Responsibility
  • Support the design and implementation of the EUC Governance Framework for Citi
  • Work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense
  • Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order initiatives
  • Provide oversight over the EUC governance programmes including principles, policy, practices and standards including industry best practices
  • Measure Policy adherence and remedial action associated with Policy adherence
  • Engage with business and Global Functions leaders to drive EUC agenda progress
  • Support management communications relative to EUC Transformation & Governance with senior management
  • Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities
  • Support the identification, design and implementation of an appropriate tools for EUC discovery capability
  • Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs are adequately designed and operating effectively
What we offer
What we offer
  • Competitive base salary (annually reviewed)
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)
  • Benefits that support well-being, living well and saving well
  • Fulltime
Read More
Arrow Right

Regulatory Affairs Training Manager

SRG are looking for RA training manager to join a global pharmaceutical company ...
Location
Location
United Kingdom , White City, London
Salary
Salary:
Not provided
srgtalent.com Logo
SRG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Life Science Degree or other University degree with equivalent experience
  • Strong training, communications, project management skills
  • Experience in Project management tools & systems
  • Proven successful experience on the design and development of training concepts with cross-functional teams
  • Strong training delivery capability
  • Good understanding and direct experience with Veeva RIM deployments
  • Good understanding of all RA roles
  • Good Organizational awareness
  • Technology-savvy - ability to leverage and use systems, technology and automation to (including digital assistants and AI tools) to derive impactful trainings and communications
  • Strong communication skills
Job Responsibility
Job Responsibility
  • Review and validate central Training material related to Veeva RIM platform deployment
  • Create any local Function-specific materials as required, especially for Super Users
  • Ensure training materials are regularly updated for program changes (incl. Job aids, e-learnings, etc)
  • Set up any mandatory e-Learning content training in Up4Growth for training push
  • Customize Training communications material from Central Training team to provide proactive information and regular updates
  • Contribute to creating and delivering Function-specific Training communications and materials as necessary, in line with agreed central governance processes
  • Support coordination and promotion of Show & Tell/ demo sessions within Function
  • Attend central Train the Trainer sessions
  • Schedule Super User training sessions in Up4Growth
  • Deliver Training sessions
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy