End User Support Technician

• Provide onsite in person technical support for office users and manufacturing plant users and devices
• Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets
• May respond to calls after normal business hours
• Identifies potential issues that could adversely impact end user experience and takes corrective action
• Interact directly with clients and other internal and external sources to resolve issues
• Provide level 1 smart hands support for network and server issues
• Follow up with clients to ensure high satisfaction on issue resolution

• Minimum of 6 years relevant experience
• High School Diploma or equivalent
• Strong knowledge of Windows operating system environment
• Excellent customer/client service skills
• Verbal and written communication skills with emphasis on customer service
• A+ desktop or equivalent skill set is required
• Ability to physically perform general office requirements
• Ability to multi-task in a dynamic, fast-paced environment
• Strong analytical and problem-solving skills
• Active communicator
• Must be able to work both collaboratively and independently and take initiative
• Excellent hands-on troubleshooting skills
• Experience supporting manufacturing or plant floor operations and devices
• Travel including overnight domestic trips may be required

Undergraduate degree or some college coursework preferred