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End User Support Technician

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NTT DATA

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Location:
Mexico , Reynosa

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The End User Support Technician role involves providing technical support to office and manufacturing users, ensuring high customer satisfaction. Candidates should have strong Windows OS knowledge, troubleshooting skills, and A+ certification. A high school diploma is required, with an undergraduate degree preferred. The position requires 6-9 years of relevant experience.

Job Responsibility:

  • Provide in-person and remote technical support for office and plant floor users and devices.
  • Provide IT support and customer services, to ensure the users are satisfied with their IT support experience.
  • Own the issues through resolution.
  • Provide onsite in person technical support for office users and manufacturing plant users and devices.
  • May make policy recommendations to managers and be an escalation point for less experienced team members.
  • Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets.
  • May respond to calls after normal business hours per leader instructions.
  • Identify potential issues that could adversely impact end user experience and takes corrective action.
  • Interact directly with clients and other internal and external sources to resolve issues.
  • Provide level 1 smart hands support for network and server issues.
  • Follow up with clients to ensure high satisfaction on issue resolution.

Requirements:

  • Typically requires 6-9 years relevant experience
  • High School Diploma or equivalent
  • Undergraduate degree or some college coursework preferred
  • Strong knowledge of Windows operating system environment
  • Excellent customer/client service skills
  • Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
  • A+ desktop or equivalent skill set is required
  • additional certifications for various hardware platforms may be required
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Ability to multi-task in a dynamic, fast-paced environment
  • Strong analytical and problem-solving skills
  • Active communicator
  • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
  • Excellent hands-on troubleshooting skills
  • Experience supporting manufacturing or plant floor operations and devices.
  • Travel including overnight domestic trips may be required, with advance notice.

Additional Information:

Job Posted:
March 24, 2026

Work Type:
On-site work
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