End User Support Technician

As an End User Support Technician, you’ll be the first point of contact for IT support, providing hands-on assistance and ensuring a seamless experience for all users. You’ll triage and resolve incidents and service requests within agreed service levels, balancing responsiveness with quality service delivery. Your day-to-day work will include supporting walk-up queries, troubleshooting hardware and software issues, and maintaining office IT equipment to ensure it is always functional and available. You’ll also manage user accounts, system access, and configurations using administrative tools, while collaborating with internal and third-party resolver groups to ensure timely resolution of more complex issues. Beyond reactive support, you’ll play a proactive role—capturing insights from incidents, identifying recurring problems, and contributing to knowledge sharing across the team. You’ll support key processes such as onboarding and offboarding, ensuring equipment and licences are correctly managed, and help maintain accurate asset records.