End User Support Technician Tier 2 Job at Beazer Homes (Gaithersburg)

Technician, End User Support

The End User Support (EUS) Technician works onsite providing tier 1 and tier 2 d...

Location

United States , Rochester

Salary:

23.76 - 42.86 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

Associate's Degree Computer Science or equivalent
1-year related IT Field experience. Hands on Enterprise experience in computer support
1-year related IT Field experience. Experience understanding an Enterprise/Call Center or Retail Environment
Customer Service - Able to provide excellent customer service skills in person, in writing, and on the phone
Troubleshooting Skills - Basic level understanding of troubleshooting application (O365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
Client Hardware - Ability to diagnose and repair client hardware to include things such as
desktops, laptops, monitors, mice, point of sale systems, client periphrials, mobile devices, printers, docking stations, etc.
Networking - Basic understading of networking technologies to include TCP/IP, Wireless technologies, patch panels, cabling, etc.
Telephony - Basic level understanding of VOIP, voicemail, headsets, and Telephony systems
Ability to work independently, manage time/resources in an organized fashion with quality and communication and documentation.

Job Responsibility

Provide tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests.
Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems.
Implement, replace, and decommission systems. Provide training on new systems as needed.
Participate and provide input to problem management process and knowledge management system
Managing and working through escalations from inside or outside the EUS organization, including resolution documentation and follow up.
Project related tasks including but not limited to equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds, and other project-related tasks.
Contribute by creating Knowledge Articles
Ensure local site operations are adhering to EUS standards (ex.IDF/MDF closets).
Training and skill development

What we offer

annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays

Fulltime

Desktop Tier 2 Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Tier 2 Helpdesk Technician

We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Cano...

Location

United States , Canoga Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2–5 years of hands-on experience providing Tier 2 support in a managed services environment
Strong expertise in Microsoft 365, QuickBooks, and Azure administration
Proficiency with Meraki firewalls, VLANs, and switch management
Familiarity with VPN technologies, DNS systems, and Active Directory
Demonstrated ability to troubleshoot and resolve server and network issues
Excellent documentation skills with attention to detail
Ability to work independently and collaboratively in a team setting
Effective communication skills, both verbal and written, for interacting with users and stakeholders

Job Responsibility

Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups
Manage the onboarding and offboarding process, including account provisioning and user setup
Configure and deploy PCs, workstations, and peripheral devices for end users
Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications
Maintain and manage Azure environments, ensuring optimal performance and security
Oversee Meraki firewall and switch configurations, addressing network infrastructure needs
Diagnose and resolve issues with VLANs, VPNs, and DNS systems
Document processes and solutions thoroughly to ensure consistency and quality
Collaborate with team members to provide excellent service and proactive support
Communicate effectively with end users and stakeholders to address technical concerns

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Tier 2 Deskside Technician

Provides Tier 2 desktop support to users for PC, server, mainframe applications,...

Location

United States , Fort Meade

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a bachelor’s degree and a minimum of ten years of IT experience
At least six years must be specialized in Tier 2 support and relevant to the job description
Additional education or 4 years of experience may be substituted for some education/experience requirements
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals
ITSM ticketing system experience required (e.g., Remedy, ServiceNow)
Must have an active DOD Secret security clearance
Must have an active Security+ certification
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing
Must be able to work independently and within a team

Job Responsibility

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals
Images new computers using a standard-image as well as securely wiping hard drives
Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding
Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Maintains currency and high level of technical skill in field of expertise
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
Must be able to provide occasional surge and Battle Assembly Weekend support

Fulltime

Tier 2–3 Information Technology Technician

We are seeking a highly skilled Tier 2–3 IT Technician with advanced Microsoft s...

Location

United States , Hollywood

Salary:

75000.00 - 95000.00 USD / Year

Coherent Technical Services

Expiration Date

Until further notice

Requirements

3–7 years of experience in an IT support or systems administration role (Tier 2–3 level)
Advanced proficiency with Microsoft ecosystems, including: Windows Server (2016/2019/2022), Active Directory and GPO management, Microsoft 365 administration
Demonstrated experience applying and maintaining STIG compliance
Strong troubleshooting skills across hardware, software, and network layers
Familiarity with vulnerability scanning tools (e.g., ACAS, Nessus) and remediation practices
Ability to interpret security requirements and translate them into technical implementations
Excellent written and verbal communication skills
DoD 8570/8140 certifications (e.g., Security+, CySA+, CCNA Security)
MCSA, MCSE, or Microsoft role-based certifications
Experience with virtualization platforms (Hyper-V, VMware)

Job Responsibility

Provide Tier 2–3 technical support for end-users, servers, networks, and enterprise applications
Administer, maintain, and troubleshoot Microsoft Windows Server and Windows environments
Implement, validate, and maintain DoD STIG compliance across systems, applications, and network devices
Configure and manage Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and related Microsoft infrastructure services
Deploy patches, updates, and security configurations following best practices and compliance requirements
Diagnose and resolve escalated hardware, software, networking, and security issues
Maintain accurate documentation of systems, configurations, procedures, and compliance records
Support system hardening, vulnerability remediation, and compliance audits
Assist in planning and executing IT infrastructure upgrades and migrations
Collaborate with cybersecurity and system administration teams to strengthen enterprise security posture

What we offer

Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance

Fulltime

IT Support Technician

We are seeking a customer-focused Tier 1 Helpdesk Technician to support our grow...

Location

Panama , Panama City

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

2 to 5 years of hands-on technical support experience
Strong troubleshooting skills across Mac and Windows environments
Collaborative, service-oriented mindset
Customer-first mindset
Collaborative and team-oriented approach
Humble, solutions-focused
Strong documentation habits and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Comfortable working independently in a primarily remote role

Job Responsibility

Provide Tier 1 technical support for end users across Mac and Windows environments
Troubleshoot hardware, operating systems, and standard business applications
Support and administer Microsoft 365, Microsoft Teams, Intune and mobile device management (MDM), Google Workspace, and Adobe Creative Cloud
Perform new hire onboarding, including device preparation, account provisioning, daily maintenance tasklist, and orientation support
Assist with hardware deployment, inventory tracking, and lifecycle management
Document issues, resolutions, and processes clearly within the ticketing system and knowledge base
Support compliance-related processes and maintain adherence to security and policy standards
Escalate issues appropriately while maintaining ownership of user communication
Participate in occasional onsite support activities in Panama City

What we offer

Low-cost, high-quality health care options
Collaborative coworkers who view career and personal development as interconnected

Fulltime

Desktop Support Technician

Location

United States , Jacksonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in IT or related field
3+ years of experience in desktop/help desk support roles
Proficiency in Windows and Mac OS troubleshooting
Strong knowledge of Active Directory and Azure AD user management
Familiarity with ITSM platforms such as ServiceNow or Zendesk

Job Responsibility

Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

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End User Support Technician Tier 2

Job Responsibility

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