End User Support Technician (It Desktop Engineer) Job at Sportradar (Muntinlupa)

End User Technician

We are looking for an End User Technician to provide dependable desktop and end-...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in desktop support, help desk, or end-user technical support roles
Strong communication skills with a consistent focus on customer service and user satisfaction
Working knowledge of ServiceNow or a similar ticket management platform
Experience supporting Microsoft technologies, including Windows 10, Office 365, Active Directory, and Azure AD
Familiarity with Microsoft Intune and endpoint support processes is preferred
Ability to perform basic troubleshooting for software, hardware, and peripheral issues
Comfortable handling multiple support tasks at once while staying organized and meeting service expectations

Job Responsibility

Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner
Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up
Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks
Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune
Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users
Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope
Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively
Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time and paid holidays

Fulltime

Desktop Support Technician

The Desktop Support Technician role involves providing technical support and ens...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system
A+ Certification Highly Preferred
Must have a valid driver’s license and personal vehicle for travel between client offices if necessary
Must be flexible to work shift/weekend schedule

Job Responsibility

Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills

Fulltime

Level 2 Desktop Support Technician

The Desktop Support Technician - Level 2 provides advanced technical support for...

Location

United States , Tempe

Salary:

Not provided

Apex Systems

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
2+ years of experience in IT support, desktop support, or help desk roles, with a focus on troubleshooting and escalation
Proficiency in Windows and macOS operating systems
Strong knowledge of Microsoft 365, Active Directory, Group Policy, and Exchange
Experience troubleshooting and configuring network components such as DNS, DHCP, TCP/IP, and VPNs
Familiarity with remote desktop tools and IT ticketing systems (e.g., ServiceNow, Jira, or similar)
Direct experience with imaging tools (e.g., SCCM, MDT, or Intune)
Understanding of cybersecurity best practices, endpoint protection, and patch management
Strong analytical and critical thinking skills
Excellent verbal and written communication skills

Job Responsibility

Provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot and resolve escalated hardware and software issues from Level 1 support
Install, configure, and upgrade operating systems and applications
Manage user accounts, permissions, and access controls in Active Directory and other identity management systems
Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting
Deploy and manage desktop imaging solutions for device rollouts and replacements
Assist in IT security initiatives, including antivirus management, encryption, and compliance adherence
Create and maintain technical documentation, procedures, and knowledge base articles for IT staff and end-users
Provide training and mentorship to Level 1 support technicians
Work closely with system administrators and network engineers to diagnose and resolve more complex IT infrastructure issues

What we offer

Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program and other discounts
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for Consultants

Desktop Support Technician

The Desktop Support Technician provides frontline technical support for desktop ...

Location

United States , Greenwood Village

Salary:

23.58 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, Engineering, or equivalent combination of education and experience
Strong knowledge of IT support practices, including installation, configuration, and troubleshooting of desktop operating systems
Familiarity with PC hardware, Microsoft software applications (e.g., MS Office), SCCM, DHCP, Active Directory, Group Policies, and imaging processes
High attention to detail in planning, reporting, and execution
proactive in resolving issues and improving work practices
Ability to work in a fast-paced environment
strong time management for daily tasks and projects
Able to work additional hours as required

Job Responsibility

Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals
Perform manual software installations and updates as required
Monitor and maintain endpoint compliance
Track DHCP IP pools and initiate VLAN requests to network teams
Provide technical assistance and customer service to end users, both in-person and remotely
Maintain and update documentation, including SOPs, job aids, FAQs, and the site master document
Conduct preventative maintenance on computers and peripherals

What we offer

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
Competitive compensation, performance bonus opportunities, benefits

Fulltime

Desktop Support Technician

The Desktop Support Technician provides frontline technical support for desktop ...

Location

United States , Greenwood Village

Salary:

23.58 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, Engineering, or equivalent combination of education and experience
Strong knowledge of IT support practices, including installation, configuration, and troubleshooting of desktop operating systems
Familiarity with PC hardware, Microsoft software applications (e.g., MS Office), SCCM, DHCP, Active Directory, Group Policies, and imaging processes
High attention to detail in planning, reporting, and execution
proactive in resolving issues and improving work practices
Ability to work in a fast-paced environment
strong time management for daily tasks and projects
Able to work additional hours as required

Job Responsibility

Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals
Perform manual software installations and updates as required
Monitor and maintain endpoint compliance
Track DHCP IP pools and initiate VLAN requests to network teams
Provide technical assistance and customer service to end users, both in-person and remotely
Maintain and update documentation, including SOPs, job aids, FAQs, and the site master document
Conduct preventative maintenance on computers and peripherals

What we offer

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
Competitive compensation, performance bonus opportunities, benefits

Fulltime

It Service Desk Technical Support Technician

We are looking for an IT Specialist to join our team. The goal of an IT Speciali...

Location

Canada , Montreal

Salary:

30.49 - 38.11 CAD / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

5+ years related experience
Technical Expertise: A deep and applied knowledge of complex IT systems, processes, and metrics
Operating Systems: Familiarity with Mac, Windows, and Linux operating systems
System Administration: Experience with Active Directory, Microsoft 365, and/or Google Workspace administration
IT Tooling: Exposure to basic administration of Manage Engine, JAMF, Okta, Jira, and Confluence
Scripting & Automation: Scripting capabilities (e.g., PowerShell, BASH) and automation experience using tools like Munki, Puppet, or similar
Cloud Platforms: Familiarity with Google Cloud Platform
Work Schedule: Must be able to accommodate an early start or late finish to support business needs
Problem-Solving: Exceptional problem-solving and analytical skills, with the ability to exercise good judgment, independently assess risk, and make critical decisions
Interpersonal Skills: Excellent communication and interpersonal skills, with a passion for technology and a commitment to continuous learning

Job Responsibility

Onboarding and Learning
Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware (laptops, desktops, peripherals) and software
Documentation and Training: Create and update technical documentation, knowledge base articles, and procedural guides for both the IT team and end-users. You will also mentor and train junior technicians/employees to improve their skills
System Administration: Perform system maintenance, patching, and updates to ensure the stability and security of IT systems
Hardware and Software Deployment: Configure, deploy, and maintain new hardware and software for employees, ensuring a smooth and efficient onboarding experience
Helpdesk Management: Help in triaging and resolving helpdesk related requests through our ticketing system
User Profile Management: Assist in supporting user profile management through Active Directory and Okta
Process Improvement: Learn our IT procedures and develop ideas to improve them, helping to streamline and optimize IT procurement and fulfillment
SaaS Solutions: Assist with the rollout of our SaaS (Software as a Service) solutions
Customer Engagement: Engage with IT’s customers to manage changes to key services

Support Engineer

Wētā FX’s IT Department is looking for an IT Support Desktop Engineer to join th...

Location

Australia , Melbourne

Salary:

Not provided

Weta Digital

Expiration Date

Until further notice

Requirements

A motivated, dynamic and customer focused outlook
An understanding of, or willingness to learn about Linux desktop operating systems
A working knowledge of Windows or OSX desktop systems
Excellent general computer knowledge (basic networking, common application familiarity, hardware)
At least 3 years’ experience working in an IT support role (eg on a helpdesk or as a technician)
A relevant tertiary or industry IT qualification
Willingness to engage in a range of work
A demonstrated ability to maintain accurate electronic records
First class interpersonal skills with an ability to work as part of a team

Job Responsibility

Helping users troubleshoot hardware, networking or software issues
Upgrading hardware and software
Being part of a project team to improve end user desktop experience
Hardware provision
Some system administration tasks

Field Tech Manager

We are currently seeking a Field Tech Manager to join our team in Minneapolis, M...

Location

United States , Minneapolis

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years previous IT leadership experience
5+ years prior technical/IT experience (prior desktop support)

Job Responsibility

Directing the Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality
Develop Personnel
Conduct Client Field AHOD Meeting
Team 1 on 1 Sessions
HR Onboarding / Off boarding
Provides direct supervision to a team of professional level team members globally
Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs
Coordinate with NTTD Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities & projects
Conduct Daily Plan of Day call with Regional Lead Technicians
Monitor and achieve SLA Performance by enterprise & client locations

Fulltime

Select Country

End User Support Technician (It Desktop Engineer)

Job Description

Job Responsibility

Requirements

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