End User Support / Tech Bar Technician

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
• Support walk-up bar - assist users with all computer related issues, questions, requests
• Provide exceptional customer service
• Work may require discretion and independent judgment for non-routine matters
• May make policy recommendations to their managers and be an escalation point for less experienced team members
• May respond to calls after normal business hours per leader instructions
• Identifies potential issues that could adversely impact end user experience and takes corrective action
• Update and resolve tickets in a timely manner to achieve Service Levels

• Typically requires 2-4 years relevant experience
• High School Diploma or equivalent
• Strong knowledge of Windows operating system environment
• Solid client service skills
• A+ desktop or equivalent skill set is required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Bilingual mandatory (French and English)

Undergraduate degree or some college coursework preferred