End User Support Specialist

• Provide hardware, software and end-user technical support via phone, chat & self-service
• Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams
• Assist with the rollout and setup of new starters computers and their profiles
• Install and support software, and provide basic informal user training
• Coordinate IT projects, ensuring timely delivery and effective collaboration across teams
• Troubleshoot solutions while providing exceptional customer experience
• Providing outside-of-hours support

• NV1 Australian Defence security clearance (essential)
• Experienced in the support of networked PCs running Windows-based software applications
• At least 2 years’ experience in PC Support, with Windows 10
• Adept in supporting and setting up desktops, laptops and mobile devices
• Excellent verbal and written communication
• Excellent time management with the ability to meet tight deadlines
• Strong analytical, problem definition & resolution skills for problem solving
• Applicants must be Australian Citizens and currently hold or be able to reactivate a NV1 security clearance
• Applicants also must be able to meet Australian Defence security requirements with the ability to obtain an NV2 clearance

A degree in computer science, industry certifications, or related industry degree or an equivalent level of prior experience within IT

• Flexible working options
• Competitive remuneration and incentive plan available
• Discounts for health insurance, travel and accommodation
• Salary packaging options
• Health and wellbeing benefits
• Study assistance
• Global opportunities
• Cutting edge projects