End User Support Specialist II Job at Robert Half (Dallas)

Specialist II

The position involves assisting the Business Technology (BT) support teams with ...

Location

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Experience with Slack, Artifactory, Dynatrace, DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

End User Support Specialist II

Robert Half has a client in the Manufacturing industry seeking an End User Suppo...

Location

United States , Haslet

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 - 5 years of IT support experience
Provide deskside support for end users on the production line and corporate office
Troubleshoot Zebra label printers and Zebra handheld devices
Administer user accounts for Active Directory and other applications
Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.
Support Windows 10/11 Environment
Troubleshoot peripheral hardware
Experience with MFA, SSO setups within Entra ID (Azure)
Active Directory experience: create/delete users, manage GPOs etc.
Troubleshoot FTP issues

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

Fulltime

End User Support Specialist II

Robert Half has a client in the Manufacturing industry seeking an End User Suppo...

Location

United States , Fort Worth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 - 5 years of IT support experience
Provide deskside support for end users on the production line and corporate office
Troubleshoot Zebra label printers and Zebra handheld devices
Administer user accounts for Active Directory and other applications
Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.
Support Windows 10/11 Environment
Troubleshoot peripheral hardware
Experience with MFA, SSO setups within Entra ID (Azure)
Active Directory experience: create/delete users, manage GPOs etc.
Troubleshoot FTP issues

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan

Fulltime

Specialist II, Business Technology Support

The position involves assisting the Business Technology (BT) support teams with ...

Location

United States , Dallas

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Chandler

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Competitive compensation and benefits package
Professional development opportunities, including training and certifications
A collaborative and supportive work environment focused on operational excellence

Fulltime

New

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Kennewick

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off
Professional development opportunities, including training and certifications
A collaborative and supportive work environment focused on operational excellence

Fulltime

New

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Sparks

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off
Professional development opportunities, including training and certifications
Collaborative and supportive work environment

Fulltime

Spc II, BT Support

The position involves assisting the Business Technology (BT) support teams with ...

Location

United States , Spokane

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

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End User Support Specialist II

Job Description

Requirements

What we offer

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