End User Support Specialist II Job at Robert Half (Fort Worth)

End User Support Specialist II

Robert Half has a client in the Manufacturing industry seeking an End User Suppo...

Location

United States , Haslet

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 - 5 years of IT support experience
Provide deskside support for end users on the production line and corporate office
Troubleshoot Zebra label printers and Zebra handheld devices
Administer user accounts for Active Directory and other applications
Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.
Support Windows 10/11 Environment
Troubleshoot peripheral hardware
Experience with MFA, SSO setups within Entra ID (Azure)
Active Directory experience: create/delete users, manage GPOs etc.
Troubleshoot FTP issues

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

Fulltime

End User Support Specialist II

Robert Half has a client in the Healthcare industry seeking an End User Support ...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 - 5 years of IT support experience
Provide deskside support for an organization of over 500 end users within the corporate office
Research and resolve basic network (VPN, IP configs), hardware, and software application problems
Administer user accounts for Active Directory and other applications
Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.
Support Windows 10/11 Environment
Troubleshoot peripheral hardware
Experience with MFA, SSO setups within Entra ID (Azure)
Experience supporting C – Level executives and management
Windows 10/11 support

What we offer

Medical
Vision
Dental
Life and disability insurance
Eligibility to enroll in company 401(k) plan

New

Service Support Specialist II

Location

United Kingdom , Salford

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

2- 4 years of IT support experience, with service desk/desktop support (required)
High School Diploma/GED required
Associate degree in IT/related field (preferred)
Training, academic coursework on computer hardware, operating systems, and computer network functionality
Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is highly desired
Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
Strong understanding of IT Service Management (ITSM) processes
Exceptional incident management and communication skills
Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics

Job Responsibility

Lead incident coordination for major or widespread service disruptions
Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
Own and resolve Tier 3 incidents
Serve as the SME for hardware lifecycle management
Manage and tune proactive monitoring alerts for major IT solutions
Lead the initial triage and communication during high-severity incidents
Lead Problem Management efforts for recurring issues

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

Service Support Specialist II

The Service Support Specialist II is a mid-level professional responsible for ad...

Location

United Kingdom , Salford

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
Strong understanding of IT Service Management (ITSM) processes
Exceptional incident management and communication skills
Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics
Training, academic coursework on computer hardware, operating systems, and computer network functionality
Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is highly desired
2-4 years of IT support experience, with service desk/desktop support (required)
High School Diploma/GED required
Associate degree in IT/related field (preferred)

Job Responsibility

Lead incident coordination for major or widespread service disruptions
Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis
Serve as the SME for hardware lifecycle management, defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance
Manage and tune proactive monitoring alerts for major IT solutions
Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates
Lead Problem Management efforts for recurring issues, performing root cause analysis (RCA), recommending permanent fixes, and driving implementation of corrective actions across technical teams

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Kennewick

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off
Professional development opportunities, including training and certifications
A collaborative and supportive work environment focused on operational excellence

Fulltime

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Sparks

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off
Professional development opportunities, including training and certifications
Collaborative and supportive work environment

Fulltime

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...

Location

United States , Chandler

Salary:

Not provided

Apollo Mechanical Contractors

Expiration Date

Until further notice

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
2+ years of experience in a help desk, technical support, or IT support role
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
Experience using IT service management (ITSM) and ticketing systems
Familiarity with remote support tools and techniques
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
Customer-focused mindset with a demonstrated ability to build positive working relationships

Job Responsibility

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
Diagnose and resolve hardware and software issues
escalate to senior IT staff or vendors when appropriate
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
Collaborate with vendors and third-party providers to resolve issues and support system enhancements
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions

What we offer

Competitive compensation and benefits package
Professional development opportunities, including training and certifications
A collaborative and supportive work environment focused on operational excellence

Fulltime

Service Support Specialist II

The Service Support Specialist II is a mid-level professional responsible for ad...

Location

United Kingdom , Salford

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
Strong understanding of IT Service Management (ITSM) processes
Exceptional incident management and communication skills
Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics
Training, academic coursework on computer hardware, operating systems, and computer network functionality
2-4 years of IT support experience, with service desk/desktop support (required)
High School Diploma/GED required
Associate degree in IT/related field (preferred)

Job Responsibility

Lead incident coordination for major or widespread service disruptions
Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis
Serve as the SME for hardware lifecycle management, defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance
Manage and tune proactive monitoring alerts for major IT solutions
Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates
Lead Problem Management efforts for recurring issues, performing root cause analysis (RCA), recommending permanent fixes, and driving implementation of corrective actions across technical teams

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

Select Country

End User Support Specialist II

Job Description

Requirements

Nice to have

What we offer

Looking for more opportunities?

End User Support Specialist II

End User Support Specialist II

End User Support Specialist II

Service Support Specialist II

Service Support Specialist II

IT Support Specialist II

IT Support Specialist II

IT Support Specialist II

Service Support Specialist II

Our AI answers in your language