End User Support Engineer – Google Workspace Job at Salt (London)

IT Support Engineer / Sr. Support Engineer

At Spectro Cloud, we are in search of a talented individual to join our IT team ...

Location

India , Bengaluru

Salary:

Not provided

Spectro Cloud

Expiration Date

Until further notice

Requirements

10 years minimum experience in an IT Support role with a proven track record in growing a department
Crucial experience supporting international teams and providing support to employees across the US, UK, and EU time zones
Excellent verbal and written communication skills to partner with cross-functional teams solving hard problems and completing complex deliverables with quality
Excellent analytical and research skills necessary to understand and interpret request and project security-related risk, technical requirements, and industry standards
Direct experience supporting Okta, Google Workspace, JAMF, Slack, AI Tools (ChatGPT, Cursor, etc.) Jira, Confluence, and Zoom

Job Responsibility

Ensure an exceptional employee experience through clear communication and timely response to employee requests
Support company SaaS portfolio through best practice implementation, end user training, and license management to ensure reliable, cost-effective services and tools
Participate in team training, mentoring, and skill sharing in a high-performing IT department to ensure the team has the necessary skills to support a growing, dynamic environment
Maintain core IT infrastructure to support onboarding, offboarding, and employee lifecycle through Okta, Google Workspace, JAMF, Intune, and Atlassian tools
Experience in an IT support team balancing workload, meeting SLAs, and tracking performance metrics

End User Computing Engineer

About the Role Location: Remote EST Duration: 3+ months Responsibilities: Design...

Location

United States , King of Prussia

Salary:

80.00 - 90.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

3+ years of experience in workspace engineering, end-user computing, or a related field
Hands-on experience implementing and administering Google Workspace and Microsoft 365
Experience managing both ecosystems, to ensure compatibility issues are kept to a minimum
Strong experience with ChromeOS device management and deployment
Experience with mobile device management (MDM) / unified endpoint management (UEM) tools (e.g., Intune, Google Endpoint Management)
Proven ability to design and implement coexistence strategies between Google and Microsoft environments
Experience with identity solutions (Azure AD / Entra ID, SSO, SAML, OAuth)
Strong troubleshooting and problem-solving skills
Experience working with large organizations, will be supporting over 30k+ workers.

Job Responsibility

Design and implement enterprise workspace solutions across Google Workspace and Microsoft environments
Enable seamless coexistence and integration between Google Workspace and Microsoft 365 (identity, email, collaboration tools, etc.)
Build, configure, and manage ChromeOS devices, ensuring secure and scalable deployment
Develop and maintain rapid provisioning processes for tablets and end-user devices (zero-touch enrollment, MDM/UEM solutions)
Lead implementation of device management strategies using tools such as Google Admin Console and Microsoft Intune
Establish and maintain identity and access management, including SSO, federation, and directory synchronization
Collaborate with security teams to ensure compliance with enterprise policies and best practices
Troubleshoot and resolve complex workspace, device, and integration issues
Provide technical guidance and best practices to stakeholders and IT teams

IT Support Engineer L2

We are looking for a proactive and security-minded IT Support Engineer (L2) to j...

Location

Brazil , Brasília

Salary:

2000.00 - 2500.00 USD / Month

Fundraise Up

Expiration Date

Until further notice

Requirements

5 years in IT support, with at least 3–5 years at L2 / Sysadmin level
Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope)
Hands-on experience with macOS administration and end-user troubleshooting
Strong Google Workspace admin skills (roles, logs, security settings)
Understanding of security and incident handling (phishing / account compromise)
Comfortable with identity & access work (RBAC, audits, access reviews
understands how SSO / SAML / SCIM affect onboarding/offboarding)
Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks)
can mentor L1

Job Responsibility

L1 escalations: intake, triage, diagnosis, and resolution of tickets not closed at L1
Onboarding & offboarding support: creation and deprovisioning of accounts in corporate SaaS tools
Incident response: phishing, account compromise, lost/stolen devices, malware, and other security alerts
Automation & integrations: drive continuous improvement through scripts, APIs, Zapier/n8n (or equivalents)
L1 mentoring & documentation: provide regular feedback and coaching
Corporate SaaS administration: admin ownership over core collaboration and identity stack
SaaS lifecycle management: maintain the SaaS registry in Notion
Develop and maintain playbooks for phishing, account compromise, suspicious sign-ins in Google Workspace, and credential/access rotation

What we offer

31 days off
100% paid telemedicine plan
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
English learning courses
Relevant professional education
Gym or swimming pool
Co-working
Remote working

Fulltime

L2 - Msp Support Engineer

This is a service-delivery seat, not a project or implementation role. The succe...

Location

United States , Nashville

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

Minimum 3+ years in an MSP / managed services consulting environment (multi-tenant client exposure preferred over single-organization IT)
Demonstrated competency troubleshooting Microsoft 365 (Exchange Online, SharePoint, OneDrive, Intune basics) and Microsoft Azure tenant administration at the support level
Working knowledge of Google Workspace administration and end-user support
Day-to-day support experience with collaboration platforms — Microsoft Teams, Slack, and Zoom
Line-of-business application support: ability to troubleshoot third-party business apps in conjunction with vendor support
Hands-on with at least one RMM platform and one PSA platform
comfortable with ticket discipline, time entry, and documentation
Experience monitoring and responding to: backup job status, EDR / security alerts, and network-event notifications

Job Responsibility

Service-delivery seat, not a project or implementation role
Spend the majority of the day on the phone and in tickets with end users, working through Tier 2 issues
Escalating cleanly to senior engineers when warranted
Keeping RMM and PSA hygiene in good order

Fulltime

IT Support Engineer L2

We are looking for a proactive and security-minded IT Support Engineer (L2) to j...

Location

Argentina

Salary:

2000.00 - 2500.00 USD / Month

Fundraise Up

Expiration Date

Until further notice

Requirements

5 years in IT support, with at least 3–5 years at L2 / Sysadmin level
Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope)
Hands-on experience with macOS administration and end-user troubleshooting
Strong Google Workspace admin skills (roles, logs, security settings)
Understanding of security and incident handling (phishing / account compromise)
Comfortable with identity & access work (RBAC, audits, access reviews
understands how SSO / SAML / SCIM affect onboarding/offboarding)
Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks)
can mentor L1
Fluent in Russian and English

Job Responsibility

L1 escalations: intake, triage, diagnosis, and resolution of tickets not closed at L1
Onboarding & offboarding support: creation and deprovisioning of accounts in corporate SaaS tools
Incident response: phishing, account compromise, lost/stolen devices, malware, and other security alerts
Automation & integrations: drive continuous improvement through scripts, APIs, Zapier/n8n (or equivalents), and integrations to eliminate repetitive manual work
L1 mentoring & documentation: provide regular feedback and coaching, maintain and improve L1 instructions and runbooks
Corporate SaaS administration: admin ownership over our core collaboration and identity stack
SaaS lifecycle management: maintain the SaaS registry in Notion, provide reporting for Vendor Management ahead of renewals
Identity-related incident playbooks: develop and maintain playbooks for phishing, account compromise, suspicious sign-ins in Google Workspace, and credential/access rotation

What we offer

10 business days of annual leave
Teleworking allowance: $25 per month added to your salary
Private Medical Insurance for the whole family
100% paid telemedicine plan
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
English learning courses
Relevant professional education
Gym or swimming pool
Co-working
Remote working

Fulltime

Remote IT Support Engineer (L1/L2)

We are seeking a dedicated and customer-focused Remote IT Support Engineer (L1/L...

Location

India , Chandigarh

Salary:

Not provided

Cogniter Technologies

Expiration Date

Until further notice

Requirements

2–5 years of experience in a helpdesk, service desk, or remote IT support environment
Working knowledge of Windows 10/11 and macOS environments
Familiarity with Microsoft 365 and/or Google Workspace
Experience using ticketing systems such as Jira Service Desk, Zendesk, or similar platforms
Strong verbal and written communication skills
Customer-oriented approach with solid problem-solving abilities
Ability to stay organized and composed in a fast-paced support environment
High school diploma or equivalent (required)
Certifications such as CompTIA A+, ITIL Foundation, or equivalent are a plus

Job Responsibility

Respond to user support requests via phone, email, chat, and ticketing systems within defined SLAs
Perform first-level troubleshooting and strive for first-call resolution using established standard operating procedures
Resolve common IT issues, including: Password resets and user access management
Printer and peripheral troubleshooting
VPN and Wi-Fi connectivity issues
Software installation, configuration, and updates
Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system
Escalate complex or unresolved issues to the L2 support team with detailed technical notes
Assist end users with routine IT tasks and promote IT best practices

Fulltime

Executive & AV Support Engineer

We are seeking a highly skilled IT Engineer to provide senior executive support ...

Location

United States , Las Vegas

Salary:

Not provided

UFC

Expiration Date

Until further notice

Requirements

College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
Experience with Microsoft Windows and associated hardware
Experience with macOS and Apple hardware
Detailed knowledge of Microsoft Office Products and client applications
Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
Hands-on hardware and software troubleshooting experience
Strong written and verbal communication and interpersonal skills
Able to present technical ideas in professional and user-friendly language
Able to effectively prioritize tasks in a high-pressure environment
Strong customer service orientation

Job Responsibility

Provide dedicated IT support to senior executives, ensuring their technology needs are met promptly and efficiently.
Provide moderating and QA for executive meetings
Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems.
Maintain a high level of professionalism and discretion when handling sensitive information.
Collaborate effectively with team members to ensure seamless IT operations.
Communicate technical concepts clearly and concisely to non-technical end users.
Demonstrate ability to execute projects and contribute positively to an organization.
Provide hands-on support for the Desktop Technology environment
Participate in monitoring and maintaining system key process improvements

Enterprise Support Engineer

We are seeking an Enterprise Support Engineer to assist in the leadership of our...

Location

India , Bangalore

Salary:

Not provided

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End User Support Engineer – Google Workspace

Job Description

Job Responsibility

Requirements

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What we offer

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