End User Support Analyst

• Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner
• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly
• Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through
• Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support
• Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members
• Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations
• Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities
• Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required
• Coordinate light facilities management and office operations
• Assist with IT asset management, shipping/receiving, and inventory
• Work with vendors and document processes and activities

• At least 3 years of experience in desktop support, help desk, or end user services within a detail-oriented business environment
• Practical experience supporting Microsoft Windows 10 and Microsoft 365 applications in an enterprise setting
• Working knowledge of Active Directory, including user account maintenance and access support
• Ability to diagnose and resolve common hardware, software, and connectivity issues with minimal supervision
• Experience handling service desk tickets and maintaining accurate support documentation
• Strong communication skills with the ability to assist internal users in a clear, detail-oriented manner
• Exposure to facilities, logistics, or asset management is a plus
• Comfortable working onsite in Westwood, MA and traveling quarterly between other offices (CT and ME)

Exposure to facilities, logistics, or asset management

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan
• Free online training
• Access to top jobs
• Competitive compensation