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Robert Half Logo Robert Half · IT - Administration

End User Support Analyst

United States, Westwood · Job Posted May 13, 2026
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Job Description

We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting.

Job Responsibility

  • Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner
  • Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly
  • Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through
  • Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support
  • Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members
  • Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations
  • Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities
  • Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required
  • Coordinate light facilities management and office operations
  • Assist with IT asset management, shipping/receiving, and inventory
  • Work with vendors and document processes and activities

Requirements

  • At least 3 years of experience in desktop support, help desk, or end user services within a detail-oriented business environment
  • Practical experience supporting Microsoft Windows 10 and Microsoft 365 applications in an enterprise setting
  • Working knowledge of Active Directory, including user account maintenance and access support
  • Ability to diagnose and resolve common hardware, software, and connectivity issues with minimal supervision
  • Experience handling service desk tickets and maintaining accurate support documentation
  • Strong communication skills with the ability to assist internal users in a clear, detail-oriented manner
  • Exposure to facilities, logistics, or asset management is a plus
  • Comfortable working onsite in Westwood, MA and traveling quarterly between other offices (CT and ME)

Nice to have

Exposure to facilities, logistics, or asset management

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Free online training
  • Access to top jobs
  • Competitive compensation
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