End User Support Analyst

• Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
• Research and resolve basic network (VPN, network printer), hardware, and software application problems
• Document and track the details of the problem, both status and resolution, within the help desk tracking application
• Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
• Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
• Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.

• Microsoft Office 365 application support experience: OneNote, OneDrive, etc.
• Active Directory experience: create/delete users, password resets etc.
• Azure Active Directory experience is a plus
• Remote software: Bomgar, TeamViewer, or similar tools
• Troubleshoot VPN issues – Cisco AnyConnect

Azure Active Directory experience

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan