End User Support Administrator Job at Robert Half (Jupiter)

End User Support Administrator

Location

United States , Jupiter

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5–7 years supporting Microsoft 365 (Teams, EMS, Azure AD)
3–5 years using Intune for endpoint management and security compliance
Experience with Active Directory and Azure AD identity management
Proficiency with SCCM, Microsoft Teams, and remote management tools
Knowledge of ITIL frameworks
Experience with Windows Server operating systems
Strong working knowledge of Microsoft Security Solutions
Understanding of networking concepts and LAN/WAN technologies
Excellent verbal and written communication skills
Ability to work on-call rotations including nights and weekends

Job Responsibility

Provide daily technical support to business units and escalate unresolved issues to 2nd/3rd line teams
Administer and manage Active Directory, Azure AD, Microsoft 365, SharePoint, and Teams
Configure, image, and stage laptops and desktop computers
Support unified communications systems including room systems and SaaS integrations
Monitor and enforce system security guidelines for clients
Manage email security, backups, and ancillary security systems
Maintain accurate IT equipment inventory and document incidents in the case management system
Take ownership of critical service issues and senior stakeholder communications
Evaluate, create, and manage automation scripts
Design and lead migration projects as technical lead

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

End User Support Technician Tier 2

Location

United States , Gaithersburg

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school diploma or GED required
prefer Associate's degree or higher
A+
Microsoft Office Specialist
Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver's license, insurance and reliable personal vehicle

Job Responsibility

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues
Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

Fulltime

End User Support Engineer – Google Workspace

We’re looking for an experienced End User Support Engineer with strong Google Wo...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Salt

Expiration Date

Until further notice

Requirements

Proven experience supporting Google Workspace in a corporate environment
Strong knowledge of Google Admin Console, security, and user management
Google Workspace Administrator (Associate) – preferred/required
Experience with Slack (Salesforce Certified) and Airtable administration
Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud)
Strong customer service, communication, and problem-solving skills
SC cleared (or willing to undergo clearance)

Job Responsibility

Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Meet, Calendar)
Troubleshoot user, device, application, and connectivity issues (Mac 70% / PC 30%)
Manage users, groups, policies, and security via Google Admin Console
Support onboarding/offboarding, training, and user best practices
Log, track, and resolve incidents using ITSM tools, escalating where required
Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM
Diagnose network issues (LAN, Wi-Fi, VPN, printers, shared drives)
Maintain documentation, KB articles, and operational processes
Support SSO, identity management, and cloud-based platforms (PaaS/IaaS)

What we offer

bonus

Fulltime

End User Support Specialist

We are looking for a skilled End User Support Specialist to join our team in Wal...

Location

United States , Walton Hills, Ohio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1–3 years of experience in IT support or helpdesk roles
Proficiency in Microsoft Office 365 suite and administration
Familiarity with Windows 10 operating system and Active Directory
Solid understanding of desktop hardware and imaging processes
Knowledge of basic networking concepts and troubleshooting
Strong problem-solving abilities and excellent communication skills
Ability to work independently and prioritize tasks effectively
Commitment to delivering high-quality technical support and customer service

Job Responsibility

Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive
Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center
Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices
Assist in resolving Windows operating system errors and basic networking connectivity issues
Maintain detailed records of incidents and resolutions in the ticketing system for future reference
Educate employees on effective use of Office 365 tools and security best practices
Collaborate with the IT team to address complex technical challenges and ensure prompt solutions
Perform desktop imaging and configuration to prepare workstations for deployment
Support Active Directory operations, including user account management and directory updates
Stay updated on the latest Microsoft technologies and assist in implementing system improvements

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan

New

Cloud Support Administrator

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a cr...

Location

United States , Reston, Virginia

Salary:

100000.00 - 135000.00 USD / Year

Piper Companies

Expiration Date

Until further notice

Requirements

Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
Must be willing to work one shift, no dual employment
Willingness to shift work, as 24/7 support is essential
Excellent customer service skills and focus
Education: Bachelor's Degree and 2+ years of related professional experience
Experience with MS technologies and ticketing systems
Active Directory, JIRA, ServiceNow, Netmom, Windbg
Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)
Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)

Job Responsibility

Complete incoming tickets through Remedy, ServiceNow or other ticketing system
Troubleshoot and resolve system issues utilizing customer tools
Document all findings from tickets and incidents
Automate and troubleshoot tasks using various scripting languages and services
Provide end-user support to customers at the Tier I-III level in cloud based environments

What we offer

Full Benefits
Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
Opportunity to get your foot in the door with cloud
Long-term stable program

Fulltime

New

Cloud Support Administrator

Zachary Piper Solutions is seeking a TechOps/Cloud Support Administrator to supp...

Location

United States , Redmond

Salary:

100000.00 - 130000.00 USD / Year

Piper Companies

Expiration Date

Until further notice

Requirements

Must hold an active TS/SCI with Full Scope Polygraph (MPO)
Excellent customer service skills and focus
Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience
IT troubleshooting and end user support
experience with Microsoft O365, Windows Active Directory, and software functions
Experience administering servers and applications in cloud environment
Programming/Scripting experience: Java, Python, Bash, Powershell
Experience utilizing Remedy or ServiceNow ticketing systems
Openness to shift work, as 24/7 support is essential

Job Responsibility

Execute documented deployment scripts and procedures
Coordinate restoration actions with other teams
Support outage restoration actions, adhering to published SLAs or as indicated by procedures
Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations
Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages
Update standard operation procedures and technical training guides documentation as needed
Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting

What we offer

Cigna Medical, Dental, Vision
401k
PTO/Holiday
Sick leave as required by law
Opportunity to get your foot in the door with cyber security
Long-term stable program

Senior IT Support Administrator

Our Information Technology team is looking for a Senior IT Support Administrator...

Location

United States , San Diego

Salary:

61200.00 - 84100.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

Strong customer service focus combined with excellent verbal, written, and interpersonal skills
Experience with ITIL based helpdesk system (We utilize Freshservice)
Minimum 3+ years of experience providing end user technical support
Self-motivation to accomplish team goals
Exceptional organizational and time-management skills
Familiar with Azure Active Directory, Google Workspace, JAMF, PowerShell, ServiceNow, Workato, Meraki
Zoom Room experience preferred
Familiarity working with a 100% cloud environment
Eager to develop proficiency with AI-driven tools and apply them to improve workflows, decision-making, and efficiency
Experience with inventory management

Job Responsibility

Provide timely responses and resolutions to both PC and Mac users
Serve as a primary steward for your local office – while also supporting our hybrid workforce
Manage local A/V systems and be the local liaison for all-hands meetings
Manage permissions and access through: Azure Active Directory, Office 365, JAMF, NinjaOne, and Google Workspace
Engage with team members within and external to IT to improve the overall IT experience
Work with third party vendors and solution providers

Fulltime

End User Tier 3

Provide Tier 3 end user system administration support via telephone, deskside, o...

Location

United States , Washington, DC

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and a minimum of five years of experience
Requires advanced Tier 3 experience supporting standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory
Must have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune
Must have thorough understanding of physical, network, and application layers, and with TCP/IP tools and protocol commands to resolve technical issues
Must have advanced PowerShell and Power BI skills
ITSM ticketing system experience required
Must be able to lift up to 50 pounds
Occasional travel outside of the DMV may be required
Ability to communicate orally and in writing
Must have a positive and patient customer service attitude

Job Responsibility

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals
Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM
Create and deploy standard system images
Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes
Collaborate with cross-functional teams and vendors to resolve hardware and software issues

Fulltime

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