End User Services Expert Job at Randstad (静岡)

Transformation and Controls Senior Vice President, End User Computing

Global role responsible for supporting the development and implementation of the...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in Risk and Control, 2nd line Testing or Audit roles
Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities
Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures
Ability to understand and operate successfully in a complex, heavily matrixed corporate environment
Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms
Working knowledge of Citi's End User Computing Policy, EUC Governance Programmes and business operations
Demonstrates history of having worked as a Programme Manager, or working on large, strategic cross-functional projects
Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers
Demonstrated ability to lead change management across large global organisations

Job Responsibility

Support the design and implementation of the EUC Governance Framework for Citi
Work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense
Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order initiatives
Provide oversight over the EUC governance programmes including principles, policy, practices and standards including industry best practices
Measure Policy adherence and remedial action associated with Policy adherence
Engage with business and Global Functions leaders to drive EUC agenda progress
Support management communications relative to EUC Transformation & Governance with senior management
Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities
Support the identification, design and implementation of an appropriate tools for EUC discovery capability
Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs are adequately designed and operating effectively

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits that support well-being, living well and saving well

Fulltime

Service Support Infrastructure Expert

Sopra Steria, a major Tech player in Europe, is seeking a Service Support Infras...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices
Excellent written and verbal communication skills
Familiarity with ITIL framework and practices
Previous experience in an IT Service Desk role is a plus
Basic knowledge of user and security groups in Active Directory
Occasional on-site support for end users
A team player who is self-motivated and takes pride in delivering excellent customer service
Cloud knowledge is must (AWS Cloud Practitioner certification is plus)
Total experience expected: 04-06 years
MCA / B.Tech / Other Bachelor's degree required.

Job Responsibility

Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly
Document all incidents, alerts, events, and problems using standard reporting methods
Quickly address and escalate issues as necessary
Utilize checklists to ensure that identified problems are properly addressed
Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs)
Support users for logging incidents, requests, and changes
Coordinate tickets to closure and handle some basic activities.

What we offer

Inclusive and respectful work environment
Open to people with disabilities
Commitment to fighting all forms of discrimination.

Fulltime

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Designer

Made Tech wants to positively impact the country's future by using technology to...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

38000.00 - 42000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Experienced practitioner
Able to develop new and novel approaches to highly complex design challenges based on fundamental design principles
Expert practitioner in leading design tools including Figma, GOV.UK prototyping kit, and Adobe InDesign
Able to coach and mentor others
Able to define interaction and service design standards
Client focus
Drive to deliver
Learning and mentoring
Experienced in their profession
Facilitation

Job Responsibility

Hands-on design for one product/team
Acts as the design subject matter expert on a product team
Facilitate the design process and communicate design decisions to the team and stakeholders
Find out potential problems, shape them, and conduct solutions
Assure the quality of design delivery within their team
Lead the end-to-end design of a chosen service
Contribute to communities of practice
Advocate for the Interaction and Service Design practice internally and externally
Influence the organisation, clients, partners and peers on the contribution of interaction and service design
Develop a wide breadth of knowledge across the industry or business

What we offer

30 days Holiday plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Remote Working (part time)
Paid counseling as well as financial and legal advice
Flexible benefit platform including Smart Tech scheme
Cycle to work scheme
Individual benefits allowance which can be invested in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events

Fulltime

Director of Sales - Electronic Security

Allied Universal® is hiring a Director of Sales. The Director of Sales will spea...

Location

United States , Dallas, Carrollton

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Current driver’s license if driving a company vehicle
Must possess one or more of the following: Bachelor’s degree plus at least five (5) years of technical sales experience in a related field selling to commercial end users
Associate’s degree with a minimum of seven (7) years of technical sales experience in a related field selling to commercial end users
High School diploma with a minimum of ten (10) years of technical sales experience in a related field selling to commercial end users
Minimum of three (3) years of management experience
Skilled in hiring and developing sales teams for superior results
Proficient in using Salesforce.com for metrics-driven reporting
Experienced in overseeing key sales activities and strategic selling techniques
Exceptional organizational and communication skills
Collaborative leadership with problem-solving ability

Job Responsibility

Sales team leadership and development: collaborate with the regional management team to lead, coach, train, and develop sales teams for both Enterprise and Commercial customers
mentor and coach sales professionals, supporting activities in assigned vertical markets and complex negotiations
Sales strategy implementation: collaborate with the Vice President of Sales Operations to implement and drive adoption of sales tools, training, and standards within the sales team
provide strategic direction to help the assigned region achieve booking and business development targets
Customer engagement: attend customer-facing meetings with sales professionals, adding insight and strategic coaching in a sales environment
maintain thorough knowledge of the industry, structure, trends, and issues to understand customer business goals and requirements
Account development and capture management: assist field sales teams in developing existing customer accounts and relationships, examining the customer’s business, and finding the strategic impact of offerings
drive collaboration and provide capture management on strategic deals, including cross-functional team coordination, customer presentations, and price setting
Sales planning and pipeline management: develop and monitor sales account plans, considering market conditions, customer needs, and competitive activity
conduct weekly pipeline reviews with sales professionals to ensure a diverse and robust pipeline meeting assigned sales goals

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Application System Analyst Senior

The Application System Analyst Senior serves as a liaison between system end-use...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities

Job Responsibility

Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements
Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary
Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice
Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships
Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting
Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations
Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual
Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions
Adhere to organization standards for system configuration and change control
Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration

Fulltime

Application System Analyst Senior

The Application System Analyst Senior serves as a liaison between system end-use...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities

Job Responsibility

Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements
Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary
Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice
Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships
Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting
Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations
Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual
Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions
Adhere to organization standards for system configuration and change control
Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration

Fulltime

New

SAP S/4HANA Analyst

Lead workshops to gather and document requirements for new billing and revenue s...

Location

United States , Philadelphia

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

SAP-BRIM systems expert specializing in high volume consumption-based billing specializing in end to end implementations
Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement
Experience leading workshops to document requirements and write functional specifications on multiple SAP-BRIM / FICA implementation projects including SOM, CI, CM, CC, and FICA
Experience managing Order-to-Cash workstreams keeping teams on track and budget
Experience with hands-on use configuration for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI
Hands-on use of configuration of dunning and collection methodologies of SAP-FICA
Automation Test process design and config for SAP-BRIM implementation
Ability to understand complex, B2B contracts and how they’d be represented in configurable billing/financial systems
Experience with Agile Project methodologies and traditional waterfall project methodologies
Real-world experience managing Global Billing operations

Job Responsibility

Lead workshops to gather and document requirements for new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end-end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs
Lead workshops to introduce new end to end business processes for Order to Cash with new system
Act as client liaison for all development and testing of all billing user stories through development, System Integration Testing, User Acceptance Testing and Hypercare
Act as a Subject Matter Expert for all implementation-specific processes and procedures assigned
Lead the testing of assigned functional systems
Perform System Integration Testing
Support User Acceptance Testing
Create user readiness documentation
Lead workshops for user training as assigned
Design and perform integration testing to support business process transformation from legacy systems

End User Services Expert

Randstad

Location:
Japan , 静岡

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

Expiration:
April 05, 2026

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