End User Services Analyst II Job at Robert Half (Willis)

Application Systems Analyst II

The Application Systems Analyst reports to the Program Manager of Technology Sys...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field. Additional related experience may substitute for a degree on a year-for-year basis for up to four (4) years
Four (4) years of experience with information technologies and systems analysis that includes ERP Financial Systems
Two (2) years of experience with Oracle Fusion (Procurement, Financials, HCM, Role Based Security), Oracle report development
Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on-premise enterprise business application systems
Experience with direct end-user support in a customer service role
Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems
Excellent organization abilities, analytical skills, and communication skills including the ability to effectively communicate technical information to a non-technical audience
Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant in organizational changes
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors and undertake duties and tasks as assigned without close supervision
Ability to be a positive and constructive contributor in a team-based environment

Job Responsibility

Manage Oracle Fusion (Procurement, Financials, HCM, etc), Role Based Security, upgrades and security
Implement, manage, and support desktop and Software as a Service (SaaS) application systems
Configure and develop applications, custom processes, functionality, reports, queries, interfaces, and system integration in support of business needs
Ensure data integrity within systems owned. Understand data relationships, and resolve data and interface issues
Assist with documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and Capital Metro is compliant with vendor licensing requirements
Participate in on-call rotation for after-hours IT support
Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems
Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions
Provide periodic reports to management
Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption within the business areas. Act as an advocate and advisor for the application of technology solutions to the agency

Help Desk Analyst II

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 5 years of experience in a technical support or help desk role
proficiency in troubleshooting and maintaining computer hardware, including desktops and laptops
strong knowledge of Microsoft Office 365, including setup and issue resolution
hands-on experience with ServiceNow ITSM for incident and request management
familiarity with mobile device management tools such as Intune
expertise in managing and troubleshooting authentication systems like Okta
solid understanding of Citrix and Cisco technologies
excellent communication skills and the ability to explain technical concepts to non-technical users.

Job Responsibility

Deliver prompt and effective support for hardware, software, and operating systems, addressing user issues across various platforms including Mac and Windows
manage and troubleshoot mobile devices, including Android systems, ensuring secure and efficient performance
support and maintain enterprise-level applications such as Microsoft Office 365, Citrix, and Intune
utilize ServiceNow ITSM to log, track, and resolve technical incidents and service requests
perform hardware diagnostics and repairs, ensuring minimal downtime for users
assist with user access management, including Okta and other authentication systems
collaborate with network and infrastructure teams to resolve connectivity issues and optimize performance
provide guidance and training to end users on system functionalities and best practices
maintain detailed records of technical solutions and contribute to the knowledge base for future reference
monitor and implement updates or patches to ensure systems remain secure and up-to-date.

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan.

Fulltime

Help Desk Analyst II

The role involves assisting our team by managing customer support inquiries, tro...

Location

United States , Santa Monica

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Apple Macintosh operating systems
Demonstrable experience with Microsoft Windows 10
Basic Network Troubleshooting skills
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in a help desk or technical support role
Excellent problem-solving skills
Strong interpersonal skills
Familiarity with help desk software and remote access systems
Ability to work in a team
Willingness to work in shifts and be available for on-call duties

Job Responsibility

Provide assistance to the end users
Handle the setup of new PCs
Oversee basic network troubleshooting
Offer customer service support primarily through video calls and phone
Work in a fast-paced, close-knit team environment
Support iOS and Android devices
Manage assets
Perform tasks related to Active Directory
Ensure accurate documentation of all tasks and solutions
Utilize skills in Apple Macintosh, Microsoft Windows 10, and basic network troubleshooting

What we offer

Medical, vision, dental, life and disability insurance
401(k) or deferred compensation plan
Paid time off for vacation, personal needs, and sick time
Paid holidays

Fulltime

Service Desk Analyst II

RedHelm is seeking a Service Desk Analyst II to serve as an escalation point for...

Location

United States , Columbus

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

3 or more years of experience providing end-user and service desk support in a professional IT environment
High school diploma or equivalent required
Industry-recognized IT certifications relevant to the role such as CompTIA Network+, Microsoft, or VMware preferred but not strictly required
Experience working within an MSP or multi-client environment preferred
Advanced certifications may be considered based on experience and role focus
Experience working in a ticket-based support or service desk environment, including handling escalated or complex issues
Advanced troubleshooting experience with Windows and macOS endpoints across user access, device configuration, and system performance
Strong hands-on experience with identity and access management technologies, including Active Directory, Group Policy, Microsoft 365, and Entra ID
Experience supporting Windows Server environments and virtualization platforms such as Hyper-V or VMware at an operational level
Solid understanding of TCP/IP networking fundamentals, VPN technologies, and business-class firewall concepts

Job Responsibility

Serve as an escalation resource for Service Desk Analyst I issues requiring advanced troubleshooting or involving multi-system impact
Troubleshoot and resolve complex issues related to desktops, servers, virtual environments, networking, storage, and business-critical applications
Perform advanced user and system administration tasks within defined scope, following documented standards and escalation paths
Identify root causes of recurring or escalated issues and recommend corrective actions
Support the installation, configuration, and troubleshooting of servers, virtualization platforms, backup solutions, and cloud services at an operational level
Collaborate with Systems Engineering, Cloud, and Project teams during implementations, transitions, and incident resolution
Mentor and provide technical guidance to Service Desk Analyst I team members to support skill development and service consistency
Create, maintain, and improve technical documentation, standard operating procedures, and knowledge base articles
Execute and validate scripted tasks, routine maintenance activities, and approved automation workflows
Ensure adherence to information security policies, data privacy requirements, and operational controls

Fulltime

Service Desk Analyst II

RedHelm is seeking a Service Desk Analyst II to serve as an escalation point for...

Location

United States , Pittsburgh

Salary:

Not provided

RedHelm

Expiration Date

Until further notice

Requirements

3 or more years of experience providing end-user and service desk support in a professional IT environment
High school diploma or equivalent required
Industry-recognized IT certifications relevant to the role such as CompTIA Network+, Microsoft, or VMware preferred but not strictly required
Experience working within an MSP or multi-client environment preferred
Advanced certifications may be considered based on experience and role focus
Experience working in a ticket-based support or service desk environment, including handling escalated or complex issues
Advanced troubleshooting experience with Windows and macOS endpoints across user access, device configuration, and system performance
Strong hands-on experience with identity and access management technologies, including Active Directory, Group Policy, Microsoft 365, and Entra ID
Experience supporting Windows Server environments and virtualization platforms such as Hyper-V or VMware at an operational level
Solid understanding of TCP/IP networking fundamentals, VPN technologies, and business-class firewall concepts

Job Responsibility

Serve as an escalation resource for Service Desk Analyst I issues requiring advanced troubleshooting or involving multi-system impact
Troubleshoot and resolve complex issues related to desktops, servers, virtual environments, networking, storage, and business-critical applications
Perform advanced user and system administration tasks within defined scope, following documented standards and escalation paths
Identify root causes of recurring or escalated issues and recommend corrective actions
Support the installation, configuration, and troubleshooting of servers, virtualization platforms, backup solutions, and cloud services at an operational level
Collaborate with Systems Engineering, Cloud, and Project teams during implementations, transitions, and incident resolution
Mentor and provide technical guidance to Service Desk Analyst I team members to support skill development and service consistency
Create, maintain, and improve technical documentation, standard operating procedures, and knowledge base articles
Execute and validate scripted tasks, routine maintenance activities, and approved automation workflows
Ensure adherence to information security policies, data privacy requirements, and operational controls

Fulltime

Software Engineer

DUTIES: Analyze, design and develop solutions for complex applications problems,...

Location

United States , Alpharetta

Salary:

104790.00 USD / Year

Competent Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science and Engineering, Information Technology or equivalent
4 years of experience

Job Responsibility

Analyze, design and develop solutions for complex applications problems, using Microsoft .NET C#,ASP.NET,EntityFramework, JSON, XML, MVC Architecture, WEB API, Rest and SOAP services, Application Servers (IIS) , LINQ, Do application programming in MS SQL Server databases
Perform software application development as well as participate in all aspects of the Agile and SDLC lifecycle
Perform deployment configuration, performance tuning, SLA management and integration with enterprise systems
Work in a high volume and high availability environment
Conduct requirement analysis, systems design, coding, testing, implementing software applications using a variety of technologies
Work in Delivery and On-boarding solution design and development
Create and Maintain all technical artifacts
Coordinate with users to determine requirements and provided technical guidance to onshore development teams
Provide QA, UAT and production technical support
Interact with end-users and business analysts to identify and develop business requirements and transform it into Technical requirements and deliver the solution

Fulltime

Help Desk Analyst II

We are looking for a skilled Help Desk Analyst II to join our team in Phoenix, A...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory management and troubleshooting
Strong knowledge of Windows 10 operating system
Experience with diagnosing and resolving basic IT issues
Familiarity with Windows environments
Ability to effectively manage and resolve service desk tickets
Excellent problem-solving and communication skills
Proven ability to work independently and collaboratively within a team
Prior experience in a help desk or technical support role is preferred

Job Responsibility

Respond to and resolve technical support requests submitted via the service desk system
Troubleshoot and address issues related to Active Directory and Windows environments
Provide assistance with Windows 10 setup, maintenance, and problem resolution
Diagnose and solve basic IT-related problems to ensure uninterrupted workflow
Maintain accurate documentation of technical issues and resolutions
Collaborate with team members to improve support processes and enhance user satisfaction
Offer guidance and training to end-users to optimize their use of IT systems
Monitor and prioritize service tickets to ensure timely resolution
Escalate complex issues to higher-level support when necessary
Ensure adherence to company policies and standards in all IT support activities

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Second Line Platform Support Analyst

As a second line Platform Support Analyst, you will be responsible for providing...

Location

India , Mumbai

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS)
Strong problem solving and customer-service skills
Strong ticket management and communication skills
Strong ownership mentality
Passionate about customer service and the customer journey
Excellent leadership and mentoring skills
Strong knowledge in scripting (any
Powershell, Python, C/C#, Go, Java, Javascript)
Strong knowledge in database querying (any
SQL, Elasticsearch)

Job Responsibility

Provide collaborative day-to-day support of business applications
Collaboratively provide global support including, but not limited to: Response and resolution of Incidents, Problems, and Service Requests via phone, ITSM portal, and email
Support company products and applications (web and desktop applications implemented and used within the company)
Manage and coordinate urgent and complicated support issues
Determine root cause of issues and communicate appropriately to internal customers
Work with Atlassian ITSM ticketing system and achieve Service Level Targets
Communicate clearly and efficiently with Platform Support team and other peers
Assist in and prepare Platform Support documentation

Fulltime

End User Services Analyst II

Robert Half

Location:
United States , Willis

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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Location:United States , Willis

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 29, 2026

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Job Posted:
January 29, 2026