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We are looking for a skilled End User Migration Technician to join our team in Cincinnati, Ohio. This is a Contract position where you will play a critical role in ensuring the seamless setup, maintenance, and support of end-user devices. Bring your expertise in hardware installation and troubleshooting to help deliver exceptional technical support.
Job Responsibility:
Install, configure, and troubleshoot computer hardware and associated devices to ensure optimal performance
Provide hands-on assistance with cable installations and ensure proper connectivity for end-user systems
Support and maintain Dell Technologies and Apple devices, addressing any technical issues that arise
Collaborate with team members to ensure a smooth migration process for end-user systems
Conduct routine inspections and maintenance to prevent hardware failures or disruptions
Document technical procedures and solutions to maintain accurate records for future reference
Respond promptly to user requests and provide efficient resolutions to technical problems
Train end-users on basic hardware functions and troubleshooting techniques as needed
Ensure all hardware installations comply with organizational standards and guidelines
Requirements:
Proven experience working with computer hardware and associated devices in a technical support capacity
Proficiency in installing and maintaining cable connections for IT systems
Hands-on experience with Dell Technologies and Apple devices, including troubleshooting and support
Strong problem-solving skills with the ability to diagnose and resolve hardware-related issues
Excellent communication skills to effectively interact with end-users and team members
Ability to work independently and manage multiple tasks in a fast-paced environment
Familiarity with documentation practices to maintain accurate technical records
What we offer:
medical, vision, dental, and life and disability insurance