End User Migration Specialist

• Intake of user devices - fill out forms with user information, device usage information
• Device migration - Use provided tools (e.g. Quest ODM) and PowerShell scripts to execute cutover of devices and Office 365 apps between environments
• Post-migration quality assurance - Review user device to verify that key software and services are working as expected after migration is completed
• Post-migration support - Provide desktop / basic application support services to end users immediately after migration
• identify and escalate complex or severe issues to migration team leadership

• Experience providing desktop computing support services in a corporate environment
• Strong attention to detail
• Well-developed customer service skills
• Familiarity with Microsoft Windows desktop operating systems and typical troubleshooting techniques for issues related to user login, Microsoft Office, basic productivity applications, network connectivity, and printers
• Familiarity with Apple iOS device troubleshooting
• Ability to work collaboratively in a team environment
• Ability to maintain a professional demeanor and maintain productivity in an environment where end users may be frustrated by technical challenges related to migration activities
• Travel required most weeks (4-5 days a week)
• Some weeks will require travel on weekends (Arrive Sunday afternoon / evening for Monday AM start)
• Some weeks may require work on Saturdays
• Some weeks may have option to work on Sunday if customer demand is sufficient
• Must follow customer guidelines for travel expense reimbursement
• Must be able to provide a method of payment for hotel lodging expenses and/or security deposit and government ID for hotel check in
• Persons with valid US drivers licenses strongly preferred

Familiarity with Quest ODM, Office 365, and Microsoft Intune a plus

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training
• Competitive compensation and benefits