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This role is an office-based IT support position in Woking, providing hands-on support to one of NTT Data’s leading automotive clients The role actively supports a smooth transition by delivering user, endpoint, and core IT service support. You will deliver end-user and device support across laptops, mobile devices, Microsoft 365 services, and meeting room technology, acting as a trusted point of contact for day-to-day IT issues. It involves close collaboration with a small, friendly IT team, working to resolve incidents, manage devices, and maintain a high standard of user experience. This position requires technical troubleshooting skills combined with excellent communication and customer service, as much of the work is face-to-face user support in an office environment.
Job Responsibility
Diagnose and repair laptop & Desktop hardware, including upgrades
User account provisioning and administration
Ticket management using Service Now
Maintain the CMDB and asset control processes
Stock auditing and inventory management
Build & rebuild Windows 11 systems
Install and configure CAD and specialised applications
Troubleshoot user account and authentication issues
Provide Microsoft 365 application support
Support Microsoft Teams collaboration and calling
Mobile device setup and user assistance
Deliver excellent end-user support and interpersonal engagement
General Ad Hoc tasks in line with supporting the whole team
Requirements
Experience performing laptop hardware troubleshooting, component replacements, and system upgrades. Utilising a support contract with Dell for certain onsite repairs
Experienced in provisioning and administering managed user accounts, permissions, and access across Active Directory, Azure AD, Entra, Intune, SCCM and Microsoft 365
Able to maintain your queue of incidents and request tickets ensuring good communication is captured and updates are processed in a timely manner, using Service Now
Ensure accurate configuration management database (CMDB) records and lifecycle tracking for all IT assets
Can contribute to performing regular stock takes and feedback on stock levels during a weekly stock call
Able to plan and execute OS upgrades and system rebuilds in line with organisational standards
Experience in deploying, configuring and optimising CAD and other line-of-business software for end users. (Full training and support given)
Support core M365 services including Outlook, Teams, OneDrive, and SharePoint
Troubleshoot Teams chat, meetings, calling, devices, and audio/video issues
Provision and support mobile phones and tablets, including email and security configurations.
What we offer
Flexible work options
Continuous growth and development opportunities
Range of tailored benefits that support physical, emotional, and financial wellbeing