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End User Computing Workplace Engineer

United Kingdom, London Employment contract · Job Posted June 30, 2026
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Job Description

This role is an office-based IT support position in Woking, providing hands-on support to one of NTT Data’s leading automotive clients The role actively supports a smooth transition by delivering user, endpoint, and core IT service support. You will deliver end-user and device support across laptops, mobile devices, Microsoft 365 services, and meeting room technology, acting as a trusted point of contact for day-to-day IT issues. It involves close collaboration with a small, friendly IT team, working to resolve incidents, manage devices, and maintain a high standard of user experience. This position requires technical troubleshooting skills combined with excellent communication and customer service, as much of the work is face-to-face user support in an office environment.

Job Responsibility

  • Diagnose and repair laptop & Desktop hardware, including upgrades
  • User account provisioning and administration
  • Ticket management using Service Now
  • Maintain the CMDB and asset control processes
  • Stock auditing and inventory management
  • Build & rebuild Windows 11 systems
  • Install and configure CAD and specialised applications
  • Troubleshoot user account and authentication issues
  • Provide Microsoft 365 application support
  • Support Microsoft Teams collaboration and calling
  • Mobile device setup and user assistance
  • Deliver excellent end-user support and interpersonal engagement
  • General Ad Hoc tasks in line with supporting the whole team

Requirements

  • Experience performing laptop hardware troubleshooting, component replacements, and system upgrades. Utilising a support contract with Dell for certain onsite repairs
  • Experienced in provisioning and administering managed user accounts, permissions, and access across Active Directory, Azure AD, Entra, Intune, SCCM and Microsoft 365
  • Able to maintain your queue of incidents and request tickets ensuring good communication is captured and updates are processed in a timely manner, using Service Now
  • Ensure accurate configuration management database (CMDB) records and lifecycle tracking for all IT assets
  • Can contribute to performing regular stock takes and feedback on stock levels during a weekly stock call
  • Able to plan and execute OS upgrades and system rebuilds in line with organisational standards
  • Experience in deploying, configuring and optimising CAD and other line-of-business software for end users. (Full training and support given)
  • Support core M365 services including Outlook, Teams, OneDrive, and SharePoint
  • Troubleshoot Teams chat, meetings, calling, devices, and audio/video issues
  • Provision and support mobile phones and tablets, including email and security configurations.

What we offer

  • Flexible work options
  • Continuous growth and development opportunities
  • Range of tailored benefits that support physical, emotional, and financial wellbeing

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