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End User Computing Technician

United States, Salisbury 20.80 - 31.20 USD / Hour · Job Posted March 03, 2026
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Job Description

Be the technology expert who keeps our teams connected and productive. As an End User Computing Technician, you will support, maintain, and enhance computer services by delivering reliable, consistent, and high-quality technology solutions using cost effective and innovative support techniques. You will install and configure physical and virtual PCs and related hardware, troubleshoot hardware and software issues, perform diagnostic testing, and repair system and communication connections. In this role, you will also help strengthen support operations by training Tier 1 staff to improve first call resolution and identifying opportunities to automate processes that enhance efficiency and user experience.

Job Responsibility

  • Ensure that the objectives of customer/supplier relationships are met or exceeded for all applications supported by the End User Computing team
  • Image and configure Perdue-issued desktops and laptops according to standards
  • Establish rapport with teammates on the EUC team, including development of Subject Matter Expertise which you share freely among them
  • Establish credibility and respect within the IT department and among customers through hard work, knowledge, and professionalism
  • Create or maintain accurate documentation as assigned for all systems and projects supported by the End User Computing team
  • Contribute to projects as assigned, ensuring cost, quality, and schedule constraints are appropriately addressed
  • Respond, update and resolve the service tickets assigned for PC and voice operational issues, adhering to the defined customer service response timeframes
  • Communicate and escalate problem issues and resolutions with customers, team and management according to defined standards
  • Manage/maintain the hosted virtual desktop infrastructure and related interaction with other IT components (e.g. directory and files services), as well as associated documentation

Requirements

  • 2-year degree from an accredited college or university or 3-4 years of relevant experience
  • Strong ability to logically troubleshoot conditions via documented work steps or procedures, or ability to independently research the solution needed via tools provided
  • Strong communication skills (verbal and written) are required to effectively communicate and complete tasks with customers (at different levels) via phone, IM or email
  • Comprehensive knowledge of PC hardware installation and management of thin clients including ThinOS, laptops, desktops, and Chromebook
  • Intermediate to advanced knowledge of Microsoft Windows operating systems, including Windows 11 and ability to diagnose, repair, test, and troubleshoot same
  • Intermediate to advanced knowledge of Microsoft Office suite, including MS Outlook
  • Understanding and experience with maintaining and patching Virtual Desktop Infrastructure technologies (Omnissa Horizon)
  • Experience with an Information Technology ticketing system, to track and document issues within the environment
  • Experience modern mobile devices such as Apple iOS and Android devices

Nice to have

Industry certifications such as the Microsoft MD-102, AZ-104, AZ-140, OCA- Horizon

What we offer

  • medical/Rx
  • 401(k) with employer match after 1 year
  • critical illness
  • accident insurance
  • dental
  • vision
  • life insurance
  • optional group life insurance
  • short-term and long-term disability protection
  • flexible spending accounts
  • paid time off
  • annual bonus available (variable depending on performance)

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