End User Computing Technician

• Ensure that the objectives of customer/supplier relationships are met or exceeded for all applications supported by the End User Computing team
• Image and configure Perdue-issued desktops and laptops according to standards
• Establish rapport with teammates on the EUC team, including development of Subject Matter Expertise which you share freely among them
• Establish credibility and respect within the IT department and among customers through hard work, knowledge, and professionalism
• Create or maintain accurate documentation as assigned for all systems and projects supported by the End User Computing team
• Contribute to projects as assigned, ensuring cost, quality, and schedule constraints are appropriately addressed
• Respond, update and resolve the service tickets assigned for PC and voice operational issues, adhering to the defined customer service response timeframes
• Communicate and escalate problem issues and resolutions with customers, team and management according to defined standards
• Manage/maintain the hosted virtual desktop infrastructure and related interaction with other IT components (e.g. directory and files services), as well as associated documentation

• 2-year degree from an accredited college or university or 3-4 years of relevant experience
• Strong ability to logically troubleshoot conditions via documented work steps or procedures, or ability to independently research the solution needed via tools provided
• Strong communication skills (verbal and written) are required to effectively communicate and complete tasks with customers (at different levels) via phone, IM or email
• Comprehensive knowledge of PC hardware installation and management of thin clients including ThinOS, laptops, desktops, and Chromebook
• Intermediate to advanced knowledge of Microsoft Windows operating systems, including Windows 11 and ability to diagnose, repair, test, and troubleshoot same
• Intermediate to advanced knowledge of Microsoft Office suite, including MS Outlook
• Understanding and experience with maintaining and patching Virtual Desktop Infrastructure technologies (Omnissa Horizon)
• Experience with an Information Technology ticketing system, to track and document issues within the environment
• Experience modern mobile devices such as Apple iOS and Android devices

Industry certifications such as the Microsoft MD-102, AZ-104, AZ-140, OCA- Horizon

• medical/Rx
• 401(k) with employer match after 1 year
• critical illness
• accident insurance
• dental
• vision
• life insurance
• optional group life insurance
• short-term and long-term disability protection
• flexible spending accounts
• paid time off
• annual bonus available (variable depending on performance)