End User Computing Senior Associate Job at NTT DATA (Hyderabad)

End User Computing Senior Associate

The End User Computing Senior Associate role involves providing IT support for i...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years of experience in Desktop and Laptop support
Proficiency in desktop support and Windows operating systems
Experience in addressing user tickets regarding hardware, software, and networking
Ability to walk customers through installing applications and computer peripherals
Ability to ask targeted questions to diagnose problems
Ability to guide users with simple, step-by-step instructions
Experience in conducting remote troubleshooting
Ability to test alternative pathways until you resolve an issue
Ability to customize desktop applications to meet user needs
Ability to record technical issues and solutions in logs

Job Responsibility

End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
Addressing user tickets regarding hardware, software, and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Guiding users with simple, step-by-step instructions
Conducting remote troubleshooting
Testing alternative pathways until you resolve an issue
Customizing desktop applications to meet user needs
Recording technical issues and solutions in logs
Directing unresolved issues to the next level of support personnel

Transformation and Controls Senior Vice President, End User Computing

Global role responsible for supporting the development and implementation of the...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in Risk and Control, 2nd line Testing or Audit roles
Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities
Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures
Ability to understand and operate successfully in a complex, heavily matrixed corporate environment
Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms
Working knowledge of Citi's End User Computing Policy, EUC Governance Programmes and business operations
Demonstrates history of having worked as a Programme Manager, or working on large, strategic cross-functional projects
Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers
Demonstrated ability to lead change management across large global organisations

Job Responsibility

Support the design and implementation of the EUC Governance Framework for Citi
Work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense
Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order initiatives
Provide oversight over the EUC governance programmes including principles, policy, practices and standards including industry best practices
Measure Policy adherence and remedial action associated with Policy adherence
Engage with business and Global Functions leaders to drive EUC agenda progress
Support management communications relative to EUC Transformation & Governance with senior management
Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities
Support the identification, design and implementation of an appropriate tools for EUC discovery capability
Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs are adequately designed and operating effectively

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits that support well-being, living well and saving well

Fulltime

New

Senior Associate, Desktop Support

We are seeking a Senior Associate, Desktop Support to provide technical assistan...

Location

United States , Indianapolis

Salary:

50.00 - 57.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

2–3 years of experience in a desktop support, help desk, or technical support role
Strong knowledge of desktop operating systems, hardware, software, and peripheral devices
Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN
Experience using desktop management tools, remote support tools, and ticketing systems
Excellent troubleshooting, analytical, and problem-solving skills
Strong attention to detail and commitment to delivering high-quality customer support
Understanding of ITIL best practices is preferred
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
Relevant IT certifications are a plus

Job Responsibility

Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues
Install, configure, and maintain desktop computers, software applications, and peripherals
Respond to support requests and incidents promptly while meeting established service level agreements (SLAs)
Perform software installations, updates, and patch management across desktop environments
Utilize ticketing systems to document incidents, requests, resolutions, and support activities
Support desktop management and remote support tools to ensure efficient issue resolution
Adhere to company policies, security standards, and regulatory requirements related to desktop support operations

What we offer

Medical
Dental
401(k)
Direct deposit
Commuter benefits

New

Senior Associate, Desktop Support

We are seeking a Senior Associate, Desktop Support to provide technical assistan...

Location

United States , Newark

Salary:

50.00 - 57.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

2–3 years of experience in a desktop support, help desk, or technical support role
Strong knowledge of desktop operating systems, hardware, software, and peripheral devices
Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN
Experience using desktop management tools, remote support tools, and ticketing systems
Excellent troubleshooting, analytical, and problem-solving skills
Strong attention to detail and commitment to delivering high-quality customer support
Understanding of ITIL best practices is preferred
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
Relevant IT certifications are a plus

Job Responsibility

Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues
Install, configure, and maintain desktop computers, software applications, and peripherals
Respond to support requests and incidents promptly while meeting established service level agreements (SLAs)
Perform software installations, updates, and patch management across desktop environments
Utilize ticketing systems to document incidents, requests, resolutions, and support activities
Support desktop management and remote support tools to ensure efficient issue resolution
Adhere to company policies, security standards, and regulatory requirements related to desktop support operations

What we offer

Medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

Senior Associate Database Administrator

The Senior Associate Database Administrator is a developing subject matter exper...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing proficiency in database administration tasks, including database installation, configuration, maintenance, and performance tuning
Developing knowledge of SQL (Structured Query Language) to write complex queries, stored procedures, and functions
Developing understanding of database security principles, access controls, and data encryption methods
Developing working knowledge in database backup and recovery strategies to ensure data availability and business continuity
Ability to monitor database performance, identify and resolve issues, and optimize database operations
Ability to learn new technologies as needed to provide the best solutions to all stakeholders
Ability to communicate complex IT information in simplified form depending on the target audience
Effective communication and collaboration skills to work with cross-functional teams and stakeholders
Developing proficiency understanding of the principles of data architecture and data services
Developing knowledge of application development lifecycle and data access layers

Job Responsibility

Assists with performing the installation, configuration, and maintenance of database management systems (DBMS), including SQL Server, Oracle, MySQL, or others, as required
Collaborates with software developers/architects to design and optimizes database schemas, data models, and database-related applications
Assists with the mapping out of the conceptual design for a planned database
Participates in the writing of database documentation, including data standards, data flow diagrams, standard operating procedures and definitions for the data dictionary (metadata)
Assists with monitoring database performance, identifies performance bottlenecks, and optimizes queries and indexing for optimal database performance
Helps to design and implement robust backup and disaster recovery strategies to ensure data availability and business continuity
Proactively supports the development of database utilities and automated reporting
Works closely with the Change Control and Release Management functions to commission and install new applications and customizing existing applications in order to make them fit for purpose
Assists with planning and executing database software upgrades and applies patches to keep systems up-to-date and secure
Communicates regularly with technical, applications and operational employees to ensure database integrity and security

Fulltime

End User Support Administrator

Location

United States , Jupiter

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5–7 years supporting Microsoft 365 (Teams, EMS, Azure AD)
3–5 years using Intune for endpoint management and security compliance
Experience with Active Directory and Azure AD identity management
Proficiency with SCCM, Microsoft Teams, and remote management tools
Knowledge of ITIL frameworks
Experience with Windows Server operating systems
Strong working knowledge of Microsoft Security Solutions
Understanding of networking concepts and LAN/WAN technologies
Excellent verbal and written communication skills
Ability to work on-call rotations including nights and weekends

Job Responsibility

Provide daily technical support to business units and escalate unresolved issues to 2nd/3rd line teams
Administer and manage Active Directory, Azure AD, Microsoft 365, SharePoint, and Teams
Configure, image, and stage laptops and desktop computers
Support unified communications systems including room systems and SaaS integrations
Monitor and enforce system security guidelines for clients
Manage email security, backups, and ancillary security systems
Maintain accurate IT equipment inventory and document incidents in the case management system
Take ownership of critical service issues and senior stakeholder communications
Evaluate, create, and manage automation scripts
Design and lead migration projects as technical lead

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Senior Associate Incident Management (L2)

The Senior Associate Incident Management Specialist is a developing subject matt...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Understanding of IT service management (ITSM) principles, specifically incident management processes and best practices
Strong communication and interpersonal skills to effectively collaborate with technical teams, stakeholders, and end-users
Ability to work well under pressure and manage multiple incidents simultaneously
Knowledge of IT infrastructure, systems, and technologies, including networks, servers, databases, and applications
Attention to detail, organisation skills, and ability to prioritize tasks effectively
Continuous learning mindset and a desire to stay updated on industry trends and best practices in incident management
Bachelor's degree or equivalent in Computer Science or Information Technology, or a related field
ITIL certification (Specialist preferable)
Relevant IT certifications preferred
Moderate level of demonstrated experience in incident management or a similar role within a global IT Services organisation

Job Responsibility

Monitors various sources, such as monitoring tools, user reports, and system alerts, to detect and identify incidents promptly and assesses the impact and urgency of incidents based on predefined severity levels, business priorities, and service level agreements (SLAs)
Performs initial triage of incidents, categorizes them appropriately, and assigns the appropriate priority level based on the impact, urgency, and business needs
Collaborates with relevant teams to prioritize incidents and allocate resources accordingly
Facilitates the escalation of incidents to the appropriate support groups or technical teams as per defined escalation procedures and ensures proper communication and collaboration among teams involved in incident resolution, including providing necessary updates to stakeholders
Conducts thorough investigations to determine the root cause of incidents and analyzes the available data, performs troubleshooting, and collaborates with technical experts to identify underlying issues and contributes to the development of long-term solutions
Coordinates and tracks the resolution process to ensure timely and effective incident resolution and provides guidance and support to technical teams, ensuring adherence to incident management processes and best practices
Keeps relevant stakeholders, including end-users, management, and other relevant parties, informed about incident status, progress, and resolutions
Performs post-incident analysis to identify trends, recurring incidents, and areas for improvement and generates incident reports and provides insights on incident metrics, trends, and key performance indicators (KPIs) to management and relevant stakeholders
Contributes to the continuous improvement of the incident management process and identifies opportunities to enhance incident response times, reduce incident recurrence, and improve incident management procedures
Utilizes incident management tools and technologies effectively to streamline incident handling, tracking, and reporting

Fulltime

Senior Associate Technical Services Cross Technology Systems Integration Specialist

The Senior Associate Cross Technology Technical Services (TS) Systems Integratio...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing understanding and appreciation of technical design and business principles
Developing knowledge of fundamental project and administration ability
Displays customer engagement skills
Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Valid CCNP Collaboration certification required (Voice certification preferred)
Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.

Job Responsibility

Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
Takes responsibility for problem resolution and troubleshooting during project lifecycle
Escalates complex problems to the relevant third parties
Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
Compiles and maintain project administration (Time Capture and feedback to stakeholders)
Conducts elementary presentations within the customer's organization
Expected to take leadership from senior resources on relevant technologies according to specialization and best practice
Performs any other related task as required

Fulltime

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End User Computing Senior Associate

Job Description

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End User Computing Senior Associate

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