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End User Computing Senior Associate

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NTT DATA

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The End User Computing Senior Associate role involves providing IT support for internal end-user technology management systems. The candidate will address user tickets related to hardware, software, and networking, guide users through installations, and conduct remote troubleshooting. Strong proficiency in desktop support and Windows operating systems is essential. The position requires 1-3 years of experience in desktop and laptop support, with a focus on customer satisfaction and technical documentation.

Job Responsibility:

  • End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
  • Addressing user tickets regarding hardware, software, and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems
  • Guiding users with simple, step-by-step instructions
  • Conducting remote troubleshooting
  • Testing alternative pathways until you resolve an issue
  • Customizing desktop applications to meet user needs
  • Recording technical issues and solutions in logs
  • Directing unresolved issues to the next level of support personnel
  • Following up with clients to ensure their systems are functional
  • Reporting customer feedback and potential product requests
  • Helping create technical documentation and manuals

Requirements:

  • 1-3 years of experience in Desktop and Laptop support
  • Proficiency in desktop support and Windows operating systems
  • Experience in addressing user tickets regarding hardware, software, and networking
  • Ability to walk customers through installing applications and computer peripherals
  • Ability to ask targeted questions to diagnose problems
  • Ability to guide users with simple, step-by-step instructions
  • Experience in conducting remote troubleshooting
  • Ability to test alternative pathways until you resolve an issue
  • Ability to customize desktop applications to meet user needs
  • Ability to record technical issues and solutions in logs
  • Ability to direct unresolved issues to the next level of support personnel
  • Ability to follow up with clients to ensure their systems are functional
  • Ability to report customer feedback and potential product requests
  • Ability to help create technical documentation and manuals

Additional Information:

Job Posted:
February 14, 2026

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