End User Computing Senior Associate Job at NTT DATA (Bangalore)

Transformation and Controls Senior Vice President, End User Computing

Global role responsible for supporting the development and implementation of the...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in Risk and Control, 2nd line Testing or Audit roles
Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities
Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures
Ability to understand and operate successfully in a complex, heavily matrixed corporate environment
Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms
Working knowledge of Citi's End User Computing Policy, EUC Governance Programmes and business operations
Demonstrates history of having worked as a Programme Manager, or working on large, strategic cross-functional projects
Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers
Demonstrated ability to lead change management across large global organisations

Job Responsibility

Support the design and implementation of the EUC Governance Framework for Citi
Work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense
Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order initiatives
Provide oversight over the EUC governance programmes including principles, policy, practices and standards including industry best practices
Measure Policy adherence and remedial action associated with Policy adherence
Engage with business and Global Functions leaders to drive EUC agenda progress
Support management communications relative to EUC Transformation & Governance with senior management
Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities
Support the identification, design and implementation of an appropriate tools for EUC discovery capability
Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs are adequately designed and operating effectively

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits that support well-being, living well and saving well

Fulltime

Field Tech Senior Associate

The Field Tech Senior Associate role at NTT DATA involves providing essential su...

Location

Indonesia , Jakarta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3 to 5 Years’ experience in End User Computing, IT Support, Asset Management
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc.
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on Project related OT’s

Job Responsibility

Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
Learn new and emerging technologies as needed, guided by business requirements

Field Tech Senior Associate

The Field Tech Senior Associate role at NTT DATA involves providing support to e...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24x7
Travel including overnight domestic may be required

Job Responsibility

Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
Learn new and emerging technologies as needed, guided by business requirements

Fulltime