End User Computing Analyst Job at NTT DATA (Chennai)

Computer Systems Analyst

Analyze science, engineering, business, and other data processing problems for a...

Location

United States , Southlake

Salary:

Not provided

North Point Corp

Expiration Date

Until further notice

Requirements

Analyze science, engineering, business, and other data processing problems for application to electronic data processing systems
Analyze user requirements, procedures, and problems to automate or improve existing systems and review system capabilities, workflow, and scheduling limitations
Travel/Relocate to various unanticipated locations to interact with clients and train end users for short and long term assignments

What we offer

Equal opportunity employer

Fulltime

Business Analyst

This role contributes to the overall daily operations within Technology Services...

Location

United States , Evansville

Salary:

36.00 - 40.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business management, economics, finance, accounting or relevant field required (OR equivalent work experience)
2-4 years experience required in operational services, and/or asset management life cycle of hardware and software supporting end user support processes
including some financial understanding of budgeting and purchasing processes
Basic understanding of SAP components
Capacity to acquire and execute forecasting and budgeting alignments
Knowledge in procurement protocols to submit purchase orders and process invoices accurately
Ability to audit data for compliancy and accuracy of records
Has basic knowledge of mobile devices and the offered services
Possesses basic understanding of enterprise network infrastructure
Basic knowledge of computer technology

Job Responsibility

Contributes to the overall daily operations within Technology Services End User Operations to provide the necessary tools to the end users of our entire corporation
Handles assigned activities within specified periods of time, including the generation of data to report out pertinent measurements for trend analysis, growth metrics and/or process enhancement opportunities
Manages the end to end life cycle management for end users to supply the necessary assets and services to sustain resilience and productivity
This may include purchase orders, processing of invoices, data gathering, dashboard reporting, sourcing collaboration, and financial acumen for budgetary and procurement protocols
Manages hardware assets (computers, monitors, printers, mobile devices) and software services (data plans, software, email, and other corporate standard applications)
Engages in verbal interactions with end users and team members to maintain open communication, and knowledge sharing for successful end-results and customer satisfaction

What we offer

Great Benefits Available
subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Fulltime

New

IT Service Support Analyst

The Infrastructure, Operations & Cloud (IO&C) organization provides technology s...

Location

United States , Austin

Salary:

26.92 - 38.56 USD / Hour

Charles Schwab

Expiration Date

June 05, 2026

Requirements

3 - 5 years of experience working in a service desk or customer service environment
3 - 5 years of technical support experience
3 - 5 years of phone and/or chat support experience
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
Excellent customer service skills
Empathizing with the customer
Understanding and Practicing Emotional Intelligence (EQ)
Great oral and written communication skills
Having a friendly presence and helpful attitude

Job Responsibility

Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
Provide incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets)
Communicate with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management

What we offer

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Medical, dental and vision benefits
401(k) and employee stock purchase plans
Tuition reimbursement to keep developing your career
Paid parental leave and adoption/family building benefits
Sabbatical leave available after five years of employment

Fulltime