End User Computing Analyst Job at NTT DATA (Chennai)

End User Computing Analyst

The End User Computing Analyst will provide desktop support and troubleshooting ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1- 3 years of experience in Desktop and Laptop support
Addressing user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel

Job Responsibility

End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
Addressing user tickets regarding hardware, software and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems

New

Desktop Computing Analyst

Desktop Computing Analyst performs analytical, technical and administrative work...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Associate’s degree, or an equivalent combination of relevant education and experience
Six (6) months of desktop analysis experience
A+ certification required within 6 months of hire
Knowledge of personal computer (PC) products and systems and how to evaluate and trouble shoot issues
Skill in analyzing PC products and systems, and training users
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in written or diagram form

Job Responsibility

Builds, installs, tests and inventories desktop hardware, software, printers, smartphones and other end user devices
Works with Microsoft Windows, Windows Embedded, Macintosh and other operating systems, as needed
Installs and configures network connectivity devices
Utilizes documented instructions for installations of supported products
Provides support in an on-call rotation
Troubleshoots simple to moderate desktop hardware/software and network connectivity problems with minimal assistance
Meets pre-defined time frames for resolution with customers
Installs approved, properly licensed software according to departmental standards
Resolves problems or follows proper escalation process within defined Service Level Agreements (SLA) time frames
Documents changes to inventory in the asset system

Fulltime

Desktop Computing Analyst

Desktop Computing Analyst - Performs analytical, technical and administrative wo...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Associate’s degree, or an equivalent combination of relevant education and experience
Six (6) months of desktop analysis experience
A+ certification required within 6 months of hire
Knowledge of personal computer (PC) products and systems and how to evaluate and trouble shoot issues
Skill in analyzing PC products and systems, and training users
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in written or diagram form

Job Responsibility

Performs analytical, technical and administrative work in the planning, design and installation of personal computer (PC) systems, mobile devices, smartphones, printers, audio/visual equipment, cable television and other end user devices
Builds, tests and deploys desktop devices
Confers with customers to identify types of hardware and software required and provides training in their use
Follows established protocols for PC applications and hardware while installing and supporting hardware and software
Builds, installs, tests and inventories desktop hardware, software, printers, smartphones and other end user devices
Works with Microsoft Windows, Windows Embedded, Macintosh and other operating systems, as needed
Installs and configures network connectivity devices
Utilizes documented instructions for installations of supported products
Provides support in an on-call rotation
Troubleshoots simple to moderate desktop hardware/software and network connectivity problems with minimal assistance

Fulltime

Desktop Computing Analyst

Performs analytical, technical and administrative work in the planning, design a...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Associate’s degree, or an equivalent combination of relevant education and experience
Six (6) months of desktop analysis experience
A+ certification required within 6 months of hire
Microsoft Certified Professional (MCP) certification in related area or related certification preferred
Knowledge of personal computer (PC) products and systems and how to evaluate and trouble shoot issues
Skill in analyzing PC products and systems, and training users
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public
Ability to define problems, collect data, establish facts, and draw valid conclusions

Job Responsibility

Performs analytical, technical and administrative work in the planning, design and installation of personal computer (PC) systems, mobile devices, smartphones, printers, audio/visual equipment, cable television and other end user devices
Builds, tests and deploys desktop devices
Confers with customers to identify types of hardware and software required and provides training in their use
Follows established protocols for PC applications and hardware while installing and supporting hardware and software
Installs and configures network connectivity devices
Provides support in an on-call rotation
Troubleshoots simple to moderate desktop hardware/software and network connectivity problems
Resolves problems or follows proper escalation process within defined Service Level Agreements (SLA) time frames
Documents changes to inventory in the asset system
Ensures that Statements of Work (SOW) and SLAs are complete and accurate

Fulltime

User Support Analyst

At BCLP, we’ve built our firm on the foundations of thinking differently. Curiou...

Location

Salary:

Not provided

Bryan Cave Leighton Paisner LLP

Expiration Date

Until further notice

Requirements

Bachelors degree, two (2) year technical degree or three (3) years experience in the technology field
Prior law firm experience preferred
Previous training experience a plus
Ability to deal professionally and communicate clearly and concisely, both verbally and in writing, with internal and external customers on all levels
Intermediate to expert level experience with the following technologies or platforms: Windows and MacOS
VOIP Telephony
Video conferencing systems such as ZOOM and Teams
MS Office Suite – Word, Excel, Outlook, and PowerPoint
iOS and Android
Understanding or ability to learn the following platforms: iManage Document Management System

Job Responsibility

Resolves technical hardware problems on all desktop and laptop computer systems
Provides second level support on Firm approved applications and operating systems
Manages support calls through Incident Management System
Participates in firmwide projects
Installs, configures and supports network printers
Maintains hardware inventory
Maintains responsibility for local office equipment refresh
Maintains and orders computer supplies
Performs IT equipment moves, adds or changes
Completes assigned or promised tasks on or ahead of schedule

New

Data Analytics Senior Analyst

Citibank, N.A. seeks a Data Analytics Senior Analyst for its Irving, TX location...

Location

United States , Irving

Salary:

141336.00 - 142000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree, or foreign equivalent, in Computer Science, Information Technology, Data Analytics Engineering, or a related field, and five (5) years of experience in the job offered or in a related quantitative occupation designing, developing, and maintaining business intelligence dashboards and analytical reports.
Five (5) years of experience must include: Designing and developing regulatory, operational, and business intelligence (BI) reports and dashboards for consumer banking
Conducting enterprise-level analytics using tools including IBM Cognos Analytics, Tableau, Power BI, and OBIEE
Creating and maintaining data reconciliation and simulation frameworks tailored to consumer banking wealth management, ensuring data accuracy and compliance
Automating BI reporting and end-user computing (EUC) processes using EUC management tools, Shell scripting, and CI/CD deployment pipelines (Jenkins, Git, Docker, and Kubernetes) to enhance scalability and operational efficiency
Engineering advanced cloud-based analytics solutions by applying predictive, prescriptive, descriptive, and real-time analytics, and leveraging machine learning algorithms (Regression, Clustering, and Gradient Boosting) and AI-driven insights using advanced Python libraries
and Building and deploying APIs to provide Query as a Service functionality for financial services and consumer banking applications, utilizing programming languages including Python, Java, and SQL.
In the alternative, employer will accept a Master’s degree and three (3) years of experience.

Job Responsibility

Conduct strategic data analysis, identify insights and implications, make strategic recommendations, and develop data displays that clearly communicate complex analysis.
Analyze data from various banking platforms to drive optimization and improve data quality.
Deliver analytics initiatives to address business problems with the ability to identify data required, assess time, and establish a project plan.
Consult with business clients to identify system functional specifications.
Apply comprehensive understanding of how multiple areas collectively integrate to contribute toward achieving business goals.
Consult with users and clients to solve complex system issues through in-depth evaluation of business processes, systems, and industry standards, and recommend solutions.
Perform system change process from requirements through implementation.
Provide user and operational support of application to business users.
Formulate and define system scope and objectives for complex projects through research and fact-finding combined with an understanding of applicable business systems and industry standards.
Consider the business implications of the application of technology to the current business environment while identifying and communicating risks and impacts.

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

New

Business Analyst

Myticas Consulting is seeking an experienced Business Analyst to support a large...

Location

Canada , Ottawa

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

University degree or College diploma in Computer Science or a related discipline
Minimum 5 years of Business Analysis experience
Minimum 5 years supporting enterprise IT software implementation projects
Strong experience gathering and documenting both functional and non-functional requirements
Experience creating user stories, acceptance criteria, and supporting testing activities
Excellent analytical, documentation, and problem-solving skills
Strong written and verbal communication skills

Job Responsibility

Elicit, analyze, and document business, functional, and non-functional requirements
Develop user stories, acceptance criteria, and test cases
Facilitate requirements gathering sessions, workshops, and stakeholder meetings
Support solution design and implementation activities
Execute and document system and user acceptance testing
Assist with end-user training and adoption activities
Track project milestones, deliverables, and implementation progress
Develop and report on project performance metrics
Collaborate with cross-functional technical and business teams throughout the project lifecycle

New

CRM (Salesforce) Analyst

At Four Seasons, we are driven by a commitment to exceptional service and experi...

Location

Canada , Toronto

Salary:

70000.00 - 85000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

University degree in Information Systems, Computer Science, Engineering or Business Administration with a technical or IT interest is preferred
Minimum of 3 years of progressive experience in systems operations and application administration, with a strong emphasis on Salesforce solution
Demonstrated hands-on expertise in Salesforce, including configuration, administration, data management, reporting, and end-user support
Proven ability to translate business needs into clear documentation, including business requirements, technical specifications, and test plans, with experience in execution and validation
Salesforce certifications (e.g. Administrator, Business Analyst, Platform App Builder) are considered a strong asset
Experience creating clear and effective process flows, system diagrams, and data models using tools such as Visio or similar platforms
Familiarity with collaboration and project management tools such as JIRA, Confluence, SharePoint, and Monday.com
Exposure to design and prototyping tools (e.g., Figma) is considered an advantage
Working knowledge of Agile, Waterfall, and hybrid delivery methodologies, with the ability to adapt to evolving project needs
Strong analytical, problem-solving, and technical troubleshooting capabilities, supported by effective interpersonal and communication skills

Job Responsibility

Support and enhance Residential Salesforce applications across Development, Marketing, Sales, and Property Operations functions
Manage system configuration and user access to ensure effective, reliable and compliant platform operations
Partner with business stakeholders to review, refine, and document user stories and functional requirements
Analyze business requirements and recommend scalable, effective Salesforce-based solutions
Execute system testing, support release planning, and coordinate deployments to ensure high-quality delivery
Provide ongoing system support, including troubleshooting, issue resolution, and user assistance
Develop and maintain dashboards and reports to enable data-driven decision-making
Maintain deep functional and technical knowledge of Residential Salesforce applications and capabilities
Support the establishment and adoption of data governance and process standards
Identify and drive opportunities for efficiency, automation, standardization, and continuous improvement

Fulltime

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End User Computing Analyst

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