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Robert Half Logo Robert Half · IT - Administration

End User Computing Administrator / Desktop Support Specialist

United States, Dallas Employment contract 70000.00 - 80000.00 USD / Year · Job Posted July 03, 2026
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Job Description

This role sits within a corporate IT environment supporting executive leadership and onsite staff, with a strong emphasis on white-glove service and high-touch end user support. The position focuses on delivering an exceptional user experience, serving as the primary IT presence at headquarters, and supporting the transition from MSP-managed services to an internal help desk model.

Job Responsibility

  • Serve as the primary onsite IT point of contact, delivering white-glove support to executives, leadership, and corporate staff (40–50 users)
  • Resolve Tier 1 and Tier 2 tickets across Windows, macOS, and Microsoft 365 environments, providing clear communication and timely follow-up
  • Support executive meetings by setting up and troubleshooting AV systems, including Zoom Rooms, Teams Rooms, and conference room technology
  • Assist with endpoint management tasks such as device provisioning, imaging, hardware troubleshooting, and lifecycle support
  • Contribute to the internalization of IT support by helping transition services from an MSP, building ticketing workflows, and creating knowledge base documentation

Requirements

  • 3–5 years of experience in desktop support, help desk, or end user computing roles
  • Hands-on experience supporting Windows 10/11, Microsoft 365, and basic Active Directory or Entra ID functions (user management, password resets)
  • Exposure to Microsoft Intune or other MDM/endpoint management tools for device support and administration
  • Experience supporting executive-level users with strong communication, professionalism, and customer service skills
  • Familiarity with ITSM/ticketing tools (ServiceNow, Jira, Freshservice, or similar) and handling Tier 1/2 issue resolution
  • Experience supporting AV and collaboration tools (Zoom, Teams, conference room technologies) in a corporate setting
  • Ability to work onsite regularly and act as the face of IT, building relationships and trust with executives and staff

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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