End Point Technician Jobs

End Point Technician

Adtalem Global Education

Location:
United States, Chicago

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, set-up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.

Job Responsibility:

Develop strong business relationships and provide excellent customer services
Resolve customer issues with effective problem-solving skills
Provides support and communicates appropriately across multiple levels within the organization, including executive leadership
Anticipate User needs by driving innovation through design and implementation of a consistent roadmap for End User Computing that encompass People, Process, and Technology
Demonstrate high standards for End User Support Services
Timely installation and repair of computer system hardware, operating systems, software and peripherals
Provide onsite and offsite end user support
Setup and configure A/V equipment for meetings
Manages assigned service requests
Maintain inventory accuracy of computer hardware
Tests new software and hardware for compatibility
Escalates high impact or VIP technology issues
Maintains and builds positive customer relationships
Provide training on PC use, connecting to corporate network, and peripheral usage
Participates as a technical resource needed in both large and small projects
Develops, documents, and implements technology policy and procedures
Works closely across IT teams to ensure effective communication and project escalation
Completes other duties as assigned

Requirements:

BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience
Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (Windows 10/11) in a Windows 2019 Active Directory environment
Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP
Knowledge of hardware troubleshooting (Laptops, Network printers, Video Conferencing equipment)
Knowledge of the major client software packages (Microsoft365 Apps, IBM Client Access, FTP, Adobe, ServiceNow, etc.)
Experience using Microsoft Intune and Autopilot for imaging PCs
Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue)
Experience troubleshooting Macintosh OSX
Experience supporting mobile devices (Android, Apple iOS)
Knowledge of Microsoft365 mailbox management
Strong customer service and excellent communication skills along with the ability to work well with others in a team environment
Strong analytical skills with demonstrated problem solving ability
Self-starter with the ability to independently resolve problems
Ability to perform effectively in a fast-paced environment with short timelines
Ability to maintain high quality of work while supporting multiple critical projects

What we offer:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Additional Information:

Job Posted:
December 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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