End Point Technician Job at Adtalem Global Education (Chicago)

End Point Technician

The End Point Technician is responsible for basic installation and troubleshooti...

Location

United States , Chicago

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree BS/BA degree in Computer Science, Networking, or related field
3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment
Experience using SCCM (MDT/OSD) for imaging PCs
Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue and Configuration Manager)
Experience troubleshooting Macintosh OSX
Experience supporting mobile devices (Blackberry, Window Mobile, Android, Apple iOS)
Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP
Knowledge of hardware component repair (desktop, notebook, printer)
Knowledge of the major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.)
Knowledge of Microsoft Exchange mailbox management

Job Responsibility

Timely installation and repair of computer system hardware, operating systems, software and peripherals
Timely installation and configuration of VOIP telephones
Provide onsite and offsite end user support
Setup and configure A/V equipment for meetings
Manages assigned service requests
Maintain inventory accuracy of computer hardware
Tests new software and hardware for compatibility
Escalates high impact or VIP technology issues
Maintains and builds positive customer relationships
Provide training on PC use, connecting to corporate network, and peripheral usage

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Technician, End User Support

The End User Support (EUS) Technician works onsite providing tier 1 and tier 2 d...

Location

United States , Rochester

Salary:

23.76 - 42.86 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

Associate's Degree Computer Science or equivalent
1-year related IT Field experience. Hands on Enterprise experience in computer support
1-year related IT Field experience. Experience understanding an Enterprise/Call Center or Retail Environment
Customer Service - Able to provide excellent customer service skills in person, in writing, and on the phone
Troubleshooting Skills - Basic level understanding of troubleshooting application (O365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
Client Hardware - Ability to diagnose and repair client hardware to include things such as
desktops, laptops, monitors, mice, point of sale systems, client periphrials, mobile devices, printers, docking stations, etc.
Networking - Basic understading of networking technologies to include TCP/IP, Wireless technologies, patch panels, cabling, etc.
Telephony - Basic level understanding of VOIP, voicemail, headsets, and Telephony systems
Ability to work independently, manage time/resources in an organized fashion with quality and communication and documentation.

Job Responsibility

Provide tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests.
Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems.
Implement, replace, and decommission systems. Provide training on new systems as needed.
Participate and provide input to problem management process and knowledge management system
Managing and working through escalations from inside or outside the EUS organization, including resolution documentation and follow up.
Project related tasks including but not limited to equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds, and other project-related tasks.
Contribute by creating Knowledge Articles
Ensure local site operations are adhering to EUS standards (ex.IDF/MDF closets).
Training and skill development

What we offer

annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays

Fulltime

End User Support Technician

The End User Support Technician role involves providing technical support to off...

Location

Mexico , Reynosa

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 6-9 years relevant experience
High School Diploma or equivalent
Undergraduate degree or some college coursework preferred
Strong knowledge of Windows operating system environment
Excellent customer/client service skills
Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Provide in-person and remote technical support for office and plant floor users and devices.
Provide IT support and customer services, to ensure the users are satisfied with their IT support experience.
Own the issues through resolution.
Provide onsite in person technical support for office users and manufacturing plant users and devices.
May make policy recommendations to managers and be an escalation point for less experienced team members.
Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets.
May respond to calls after normal business hours per leader instructions.
Identify potential issues that could adversely impact end user experience and takes corrective action.
Interact directly with clients and other internal and external sources to resolve issues.
Provide level 1 smart hands support for network and server issues.

End User Support / Tech Bar Technician

The End User Support Technician role at NTT DATA involves providing onsite suppo...

Location

Canada , Toronto

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 2-4 years relevant experience
High School Diploma or equivalent
Strong knowledge of Windows operating system environment
Solid client service skills
A+ desktop or equivalent skill set is required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Bilingual mandatory (French and English)

Job Responsibility

Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
Support walk-up bar - assist users with all computer related issues, questions, requests
Provide exceptional customer service
Work may require discretion and independent judgment for non-routine matters
May make policy recommendations to their managers and be an escalation point for less experienced team members
May respond to calls after normal business hours per leader instructions
Identifies potential issues that could adversely impact end user experience and takes corrective action
Update and resolve tickets in a timely manner to achieve Service Levels

Security Installation Technician III

Location

United States , Waco

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

A high school diploma or equivalent
Minimum 2-3 years of experience in the physical security, fire alarm or low voltage communication industry installing field devices, programming systems, and running medium- to large-sized jobs
Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
Possess or have the ability to obtain proper state licensing once hired (Low Voltage D license, Alarm Installer Lic. etc.)
Ability to meet deadlines and work in a fast-based environment with minimum direction
Good communication skills for effective interaction with internal and external customers
Strong troubleshooting skills and mechanical aptitude
Ability to be on-call on a rotational basis
Must be detail-oriented and organized
Must possess a valid driver's license with at least one year of driving experience, a clean driving record (no major violations within the last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by company policy, and the ability to safely operate a vehicle

Job Responsibility

Assist the Project Manager regarding on-site scheduling of work activities and timely delivery of equipment
Responsible for the connection of control panels, application requirements, wire concealment, and security software installation
Install, program and configure commercial electronic security systems for enterprise commercial clients (door access control, CCTV, intrusion detection, low voltage communication, electronic locks, point sensors, signaling devices, ect.)
Troubleshoot new installations to ensure the systems are functioning properly and satisfy codes
Demonstrate Allied Universal's core values as a highly skilled leader on the Installation Team
Supervise several teams comprised of Security Installation Technician I's and II's
Manage several medium- to large-sized jobs simultaneously, doing so within approved hours and margin tolerances
Drive to client sites with a company-issued vehicle to perform the system installation and confirm the system is operating effectively and meets contract requirements
Installation of electrical wiring, panels, cables, and security devices
Completes miscellaneous tasks as assigned by manager

What we offer

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time is offered at an accrual rate of 3.08 hours biweekly

Fulltime

Infrastructure Technician

In your role as Infrastructure Technician, you will make a meaningful and valued...

Location

United Kingdom , Liverpool

Salary:

Not provided

USS

Expiration Date

Until further notice

Requirements

3rd Line Support Expertise – Proven experience operating at L3 level, acting as an escalation point for complex infrastructure issues (strong 2nd line candidates with technical expertise may be considered)
Virtualisation Technologies – Hands-on experience with VMware (vSphere essential) and exposure to Nutanix or other HCI platforms
Windows Server & Infrastructure – Strong knowledge of Windows Server environments, including management, support, IIS, and role configuration/importing
Citrix & End-User Environment – Experience supporting and maintaining Citrix environments, with a focus on end-user compute and performance
Networking & Collaboration Tools – Working knowledge of Cisco networking and Microsoft Teams, including policy management and Unified Communications (UC) configuration

Job Responsibility

3rd Line Support for both USSIM and USSL
Investigating & owning complex technical problems on the USS technology stack
Deploying new applications using application deployment tools

What we offer

Great starting salary
Generous annual leave package
Access to a high quality pension scheme provided through Universities Superannuation Scheme
Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
Learning and development opportunities to develop your skills, knowledge and talent
Employee Volunteer Day’s to support the communities where you work and live
Cycle to Work Scheme

Fulltime

Tech SME - Telecom and Network Technician

. Kaseya Administration • Utilize the Kaseya IT management platform for efficien...

Location

United States , Washington

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

Information Technology
Proven experience as a Technical SME or similar role, with IT asset management and network support
Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects
Bachelor’s degree in computer science, or a relevant field
equivalent work experience may be considered
Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate)
Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support
Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels
Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred

Job Responsibility

Utilize the Kaseya IT management platform for efficient endpoint monitoring
Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards
Monitor device health, apply updates, and address alerts generated by Kaseya
Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary
Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting
Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders
Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies
Manage Intune policies for mobile device management (MDM) and mobile application management (MAM)
Deploy and update apps, security settings, and configurations via Intune
Troubleshoot device enrollment issues and provide backend support for Intune-related problems

Fulltime

Ec&i Project Engineer

To support the NSG Project Managers in the delivery of projects in full complian...

Location

United Kingdom , Chorley

Salary:

Not provided

NSG Environmental Ltd

Expiration Date

Until further notice

Requirements

Competent user of MS Office
Able to organise and prioritise own work
Ability to organise own work and effectively delivery under the guidance of a Project Manager
Ability to prepare and present reports, documentation and information in support of project delivery
Ability to interpret and evaluate technical data
Ability to communicate with a wide range of colleagues at all levels and with external stakeholders and contractors
Knowledge of ISO 9001 / 14001 & 45001
Understanding of the Project lifecycle and how projects are delivered within NSG
Basic understanding of the UK Nuclear Industry

Job Responsibility

Support the NSG Project Managers in the delivery of projects in full compliance with the pre-determined standards of safety, quality, environmental and security and the conditions of contract
Undertake studies and develop solutions to deliver the projects end point requirements
Prepare documentation to support project delivery, to include Control Plans, Method Statements, Risk Assessments, LTQR documentation
Liaise with sub-contractors and suppliers
Liaise with procurement
Liaise with supervisors to support the co-ordination and management of operatives and technicians
Manage operatives and technicians as required under the guidance of the Project Manager
Ensure and promote effective communication and working between disciplines
Support the Project Manager in management of activities, provision of information, identification of risks and opportunities, stakeholder liaison, sub-contract and supplier management
Consolidation and collation of design and engineering documentation for internal approvals and presentation to the client

What we offer

Life Assurance 3x Salary
Private Healthcare package
Pension – Company contributes 5% Individual contributes 4%
Discretionary bonus
187.5 hours per year holiday allowance
Professional memberships covered

Fulltime

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End Point Technician

Job Description

Job Responsibility

Requirements

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