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We’re looking for a highly skilled and motivated Lead Infrastructure Engineer to take ownership of the day-to-day technical operations of our Windows Team. This is a pivotal role with real influence on operational performance and business success. You’ll combine deep technical expertise with leadership capability, guiding a team of engineers while shaping strategic decisions through scenario planning, resource modelling, and technical insight. Whether acting as a specialist or a people leader, your impact will be felt across both operational delivery and long-term strategy.
Job Responsibility:
Lead, mentor, and develop a high-performing Windows infrastructure team
Build a strong network of Subject Matter Experts (SMEs) aligned to a client-focused delivery model
Support project delivery, including solution design, estimation, and implementation
Ensure adherence to SLAs by responding, resolving, or escalating incidents appropriately
Create and maintain operational and user documentation to defined standards
Contribute to pre-sales activities, helping scope and shape technical solutions
Collaborate with Architects and Solution Designers to validate and recommend approaches
Accurately assess implementation effort, cost, and resource requirements
Ensure all team deliverables are fully documented and compliant with governance standards
Provide regular updates to Project Management on progress and timelines
Requirements:
Expert knowledge of Windows infrastructure technologies and future trends
Strong experience in enterprise environments, including: Administration, troubleshooting, and fault resolution
File/Print clusters
Virtualisation technologies
Hardware build and evaluation
Thin client environments (desirable)
Messaging systems (desirable)
Proven experience leading infrastructure projects (PRINCE2, PMI, or similar methodologies)