End Point Engineer

• Manage and engineer enterprise Windows and macOS environments using platforms such as MECM/SCCM, Workspace ONE, Intune, and JAMF Pro
• Develop automated solutions for deployments, patching, software delivery, compliance, and device provisioning using scripting languages (PowerShell, Bash, Python, etc.)
• Build, maintain, and optimize standardized images for Windows 10/11 devices (MDT, Hyper-V), including driver, firmware, and baseline software management
• Oversee lifecycle operations for all endpoints, including onboarding, support, decommissioning, and asset tracking
• Administer JAMF Pro and Apple Business Manager, implementing zero‑touch deployments, app packaging, and security enforcement (FileVault, AV tools)
• Create and maintain automation scripts (Bash, Python, AppleScript) to streamline macOS workflows
• Provide Tier 3 support for complex macOS technical issues
• Design and maintain Windows desktop/laptop images using MDT, PowerShell, Workspace ONE, and MECM/SCCM
• Manage update cycles, compliance, driver libraries, and device security via Active Directory GPOs and other endpoint protection tools
• Serve as a Tier 3 escalation point for Windows endpoint issues
• Build and enhance integrations between endpoint tools (JAMF, MECM/SCCM, Workspace ONE, Intune) and ITSM platforms such as TeamDynamix or ServiceNow
• Support automation workflows for asset management, ticketing, incident/change management, and device health tracking
• Work closely with security teams, support groups, and internal stakeholders to ensure governance, standardization, and compliance of endpoint environments
• Maintain clear documentation, process guides, and training materials for technical teams and non-technical users
• Deliver exceptional customer service through proactive communication and timely issue resolution

• Minimum of 2 years of related experience is required
• A bachelor’s degree is preferred, though equivalent experience may be considered
• Ideally 3+ years of hands-on experience supporting Windows and/or macOS in a large enterprise environment
• Valid driver’s license and availability for occasional travel between organizational sites
• Ability to work in a standard office environment with routine physical activity (sitting, standing, lifting up to 10 lbs)
• Endpoint Management Tools: JAMF Pro, Apple Business Manager, MECM/SCCM, Workspace ONE, Intune
• ITSM Platforms: TeamDynamix, ServiceNow, or comparable systems
• Scripting Languages: PowerShell, Bash, Python, AppleScript, Ruby, PHP
• Identity & Security: Okta, Azure AD, FileVault, BitLocker, GPOs, MDM policies
• Productivity Ecosystems: Microsoft 365, Google Workspace
• Proven background in automation, device lifecycle management, compliance, and cross-platform integration

Relevant certifications may include: JAMF 200/300, Modern Desktop Administrator (M365), ITIL Foundation, Okta, or related credentials

• Healthcare (medical, dental, and vision plans)
• 401(k) and retirement plans
• Commuter benefits
• Employee and vendor discounts
• Employee Assistance Program (EAP)