End of Tenancy Property Relationship Manager

• Managing day-to-day maintenance requests – primarily following tenancy checkouts
• Focussed with ensuring void period works are completed timely
• Communicate clearly with End of Tenancy Property Managers to conclude deposit claims
• Delivering a high standard of customer service
• Understanding Landlord and Tenants responsibilities
• Managing day-to-day telephone and email requests
• Ensuring maintenance issues are logged and managed effectively
• Taking responsibility for outstanding tickets
• Dealing with conflict using strong negotiation skills
• Working with contractors to ensure work is done timely
• Ensuring safety certifications are checked
• Working with Department Managers to hit core KPI's

• Property Management experience is ideal but not essential, it is preferable
• Excellent customer services skills
• Passionate about customer service
• Excellent written and verbal communication
• Ability to relay information with confidence
• Good attention to detail
• Strong administration and coordination skills
• A born multi-tasker
• Pro-active 'can do' approach
• Good team worker
• Excellent time management, organisational and prioritisation skills
• Good knowledge of Microsoft Outlook, Word and Excel
• Professional and presentable
• Reliable, flexible and friendly
• Current legal right to work in the UK

Property Management experience

• Discounts at over 900 retailers
• Wellbeing centre
• Employee Assistance Programme offering free counselling
• Smart Tech Scheme
• Cycle2Work Scheme
• Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
• Competitive base pay
• Incentivised commission and performance bonuses
• Special days and celebrations for length of service
• Pension pot
• Funding for professional qualifications
• Company socials