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End of Tenancy Property Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Edinburgh

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

23500.00 - 26000.00 GBP / Year
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Job Description:

Key member of the property management team. Provide excellent service to our clients by handling the end of tenancy process. Negotiation between both tenant and landlord to deliver a satisfactory outcome for both parties. Work with the Property Managers and Maintenance team to ensure the work required is highlighted, raised, and completed promptly. A customer focused role requiring meticulous attention to detail and co-ordination.

Job Responsibility:

  • Managing day-to-day maintenance requests – primarily following tenancy checkouts
  • Ensuring void period works are completed timely, efficiently, and compliantly to facilitate move in dates and to align with client budgets
  • Communicate clearly and concisely with End of Tenancy Property Managers to conclude deposit claims and submissions
  • Delivering a high standard of customer service for all customers
  • Understanding Landlord and Tenants responsibilities when managing the day-to-day requests
  • Managing the day-to-day telephone and email requests from Landlords, Tenants and Contractors
  • Ensuring maintenance issues are logged and managed effectively
  • Take responsibility for outstanding tickets and manage these in a timely manner
  • Dealing with conflict using strong negotiation skills to resolve conflict
  • Working with contractors to ensure work carried out is done in a timely manner and to the correct standard
  • Ensuring safety certifications are checked and any renewals have been flagged in a timely manner
  • Working with Department Managers to hit core KPI’s and deliver an outstanding service

Requirements:

  • Property Management experience is ideal but not essential
  • Excellent customer services skills
  • Passionate about customer service and driven to deliver the best outcome for the customer
  • Excellent written and verbal communication which is in keeping with the professional image of the business
  • An ability to relay information with confidence and when required to seek support from peers to ensure the correct information is delivered
  • Good attention to details, an ability to use business systems to steer decision making
  • Strong administration and coordination skills
  • A born multi-tasker with an ability to deal with multiple demands on their time and thrives in fast paced environment
  • Pro-active 'can do' approach
  • Good team worker and player
  • Excellent time management, organisational and prioritisation skills
  • Good knowledge of Microsoft Outlook, Word and Excel and be competent in learning new operating systems
  • Professional and presentable
  • Reliable, flexible and friendly
  • Current legal right to work in the UK

Nice to have:

  • Property Management experience
  • Some sector knowledge
What we offer:
  • Discounts at over 900 retailers
  • Wellbeing centre with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
  • Employee Assistance Programme offers free counselling support sessions
  • Smart Tech Scheme
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Competitive base pay
  • Incentivised commission and performance bonuses
  • Special days and celebrations for length of service
  • Pension
  • Professional development by funding your professional qualifications
  • Company socials

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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