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We are looking for a skilled Encompass Administrator to manage and enhance our loan origination platform. In this role, you will gather business requirements, design workflows, and develop effective solutions to optimize processes. You will also play a critical role in troubleshooting issues and ensuring smooth integration with third-party systems. This is a remote role with periodic travel to Florida.
Job Responsibility:
Conduct discovery sessions with business teams to collect and document detailed requirements for the Encompass platform
Develop and customize workflows, including business rules, input forms, and milestone tasks, to align with operational needs
Collaborate with internal IT teams and external vendors to coordinate system integrations and workflow optimization
Provide training support, create documentation, and manage the rollout of new features and system updates
Troubleshoot and resolve platform issues by working closely with loan operations and technology teams
Build and execute a roadmap for future platform enhancements, including onboarding processes for newly acquired companies
Requirements:
At least 5 years of experience in Encompass administration, including workflow configuration and business rule development
Strong skills in gathering and translating business requirements into technical solutions
Familiarity with Encompass integrations and third-party ecosystem partners
Solid understanding of mortgage loan operations and compliance requirements
Proficiency with tools like XML and Notepad++ for configuration and support
Excellent communication skills to collaborate effectively with diverse teams
A proactive mindset with a focus on creating scalable, efficient solutions