Enablement Support Job at Morson Talent (Chester)

Support Enablement and Escalations Engineer

As a Support Enablement and Escalations Engineer on the Cortex Platform team, yo...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

7+ years in support roles, working directly with large global customers and internal teams (DevOps, Engineering, QA, Product managers)
Excellent written and verbal communication skills
Basic networking knowledge with the ability to troubleshoot TCP/IP issues with mixed applications and protocols
Experience with Windows/Linux OS based applications, including installation, troubleshooting, and debugging
Experience training internal technical teams
Experience with Cloud Security software

Job Responsibility

Enable TAC teams by assisting with ad hoc Q&A and providing structured training throughout the year
Own critical technical issues by identifying widespread problems, creating guidelines, and communicating updates to relevant teams
Impact new product development by defining supportability and usability requirements during design and post-release enhancement phases
Develop and deliver technical training materials for TAC, such as white papers and presentations, on new products
Develop internal tools for the TAC team to improve visibility and streamline troubleshooting processes
Analyze support cases, trends, and escalations to identify and address knowledge gaps, supportability issues, and tooling needs
Proactively identify and execute on unplanned projects that improve customer experience, reduce costs, or bolster security

Fulltime

Senior Support & Enablement Operations Analyst

At Docker, we make app development easier so developers can focus on what matter...

Location

United States

Salary:

120800.00 - 151000.00 USD / Year

Docker

Expiration Date

Until further notice

Requirements

4+ years in support operations or similar
Experience with admin tasks in Salesforce (ideally related to Service Cloud)
Sigma, Tableau, or a similar reporting and visualization tool
Proficiency with Excel/Google sheets
Good written communication skills
Ability to work remotely across time zones
Experience building and optimizing intelligent automations using AI tools, integration platforms, and workflow technologies
Working knowledge of SQL and data modeling concepts including table relationships, joins, and query optimization

Job Responsibility

Build and maintain functionality and processes leveraging Salesforce for scalable case management and escalation process
Create and update documentation related to the the teams workflows and automations
Generate and analyze reports for support, provisioning, and enablement functions to ensure meeting key KPIs (i.e.SLAs) and opportunities for operational improvements
Collaborate with Product, Engineering, and Customer Success teams to relay feedback and trends on cross functional support issues and customer experience

What we offer

Freedom & flexibility
fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup
we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity

Fulltime

Support Enablement Specialist

We’re looking for a Support Enablement Specialist who bridges tech support, data...

Location

United States , Watertown

Salary:

75000.00 - 120000.00 USD / Year

Tutor Intelligence

Expiration Date

Until further notice

Requirements

2+ years experience in technical support, support operations, or high-volume service environments (including strong hands-on troubleshooting background)
Proficiency with SQL and Excel/Google Sheets for querying, analysis and reporting on operational data
Experience building dashboards and visualizations with tools such as Metabase
Solid understanding of process design, documentation standards, knowledge-management best practices, and continuous improvement mindset
Comfortable collaborating across functions (Engineering, Field Ops, Support) and able to translate technical detail into actionable internal enablement content
Excellent written and verbal communication skills
an ability to distill complex technical issues into clear guides/training
Highly organized, self-directed, and proactive in identifying improvement opportunities

Job Responsibility

Develop and maintain comprehensive support playbooks, troubleshooting guides, escalation workflows, and onboarding/training materials for support and field teams
Serve as the go-to person for support knowledge: keep our knowledge-base current, searchable, and aligned with best practices
Query and analyze operational/support data (SQL, Sheets/Excel) to identify recurring issues, training gaps, and process improvement opportunities
Build dashboards/visualizations (Metabase or similar) to monitor support/field enablement KPIs (e.g., time-to-resolution, knowledge base usage, incident recurrence, onboarding ramp time)
Collaborate with Engineering and Operations to triage systemic support issues, gather root-cause insights, turn those into training/knowledge updates, and validate post-fix documentation
Partner with the Support Manager to ensure consistent process adherence, coverage across shifts/sites, and accurate documentation/practices across global teams
Own enablement experiments: define metrics, implement pilot training/process changes, track outcomes and surface results to leadership

What we offer

fully employer-covered health and dental insurance
a managed 401(k)
regular in-office meals
social events
collaborative, low-ego work culture

Fulltime

Technical Support Enablement Trainer

We are seeking a highly motivated, technical, and experienced Customer Success T...

Location

United States , DC, Maryland, Virginia

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

Technical Support Enablement Trainer

We are seeking a highly motivated, technical, and experienced Customer Success T...

Location

United States , East Coast

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

Global Program Lead- Support Tooling Programs & Enablement

The Global Program Lead – Support Tooling Programs & Enablement is responsible f...

Location

India , Bangalore; Hyderabad

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in support operations, technical support programs, operational program management, or customer experience operations
Bachelor's degree in Program Management, Operations, Logistics, Engineering, or a related field
2+ years of people management experience

Job Responsibility

Lead & program manage global programs on support tooling aimed at improving bug triage, outage handling, workflow consistency, and cross-team coordination
Drive automation and optimization opportunities in processes, tooling, and operational workflows
Collaborate broadly across Support Operations, Engineering, Product, Community Operations CX, and Quality teams
Serve as the operational voice—ensuring processes, workflows, and readiness plans support efficient bug and outage management
Build strong communication channels and feedback loops to drive continuous operational alignment
Lead and project manage the operational intake process for new work, rollouts, new workflows, and operational changes for support tooling
Oversee the design, standardization, and optimization of end-to-end support processes across multiple support tooling products/features, ensuring consistency, quality and efficiency
Drive continuous improvement initiatives to eliminate friction, reduce cycle time, and improve quality of investigations and escalations
Evaluate operational tools and collaborate with partners to improve process scalability and usability
Own operational KPI frameworks, performance scorecards, dashboards, and health reviews for the GFX support tooling team

Fulltime

Manager - North Asia Growth Bets, Support Quality and Enablement

At Uber, we ignite opportunity by setting the world in motion. Our North Asia Mo...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, consulting, corporate strategy, or similar fields
Ability to handle multiple priorities and to meet deadlines in stressful situations
Strong verbal and written communication skills in English and Japanese

Job Responsibility

Integrate our support strategy for driver / fleet acquisition across North Asia, ensuring operational excellence, service quality, and long-term scalability
Build and launch efforts to upgrade our support experience quality across North Asian markets
Undertake specific market-based short-term enablement projects and take ad-hoc responsibilities (business reviews, analytics, Voice of Customer) etc.
Develop executive-level communications and presentations for Uber's leadership, leveraging strong verbal, written, and visual communication skills
Collaborate with various teams in Operations, Sales, Community Operations, and Product to develop high-impact solutions
Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights
Tackle day-to-day operational changes and root cause issues while leveraging VOC to build a program/influence other functional teams

Enablement Lead, Customer and Partner Support

We are seeking a highly organized, strategic, and collaborative Enablement Lead ...

Location

United States , Waltham, MA

Salary:

60000.00 - 75000.00 USD / Year

Cherry Ventures

Expiration Date

Until further notice

Requirements

1-3+ years in Enablement, Training, Instructional Design, Knowledge Management, or Customer Support Operations (or equivalent experience)
Proven experience building scalable training programs and/or knowledge bases in a fast-paced environment
Strong writing and editing skills with the ability to simplify complex information into clear, actionable content
Demonstrated ability to design training materials (presentations, facilitator guides, e-learning, videos, assessments)
Experience with learning management systems (LMS), knowledge management platforms, and documentation tools
Excellent communication and storytelling skills across diverse audiences and levels
Strong project management skills with the ability to juggle competing deadlines and manage cross-functional stakeholders
Analytical mindset with comfort using metrics to assess effectiveness and guide decision-making
High level of ownership, adaptability, and curiosity
thrives in a dynamic environment with evolving priorities

Job Responsibility

Design, maintain, and scale training programs across onboarding, upskilling, cross-training, and new product/process launches
Develop and manage a structured training curriculum, including facilitator guides, e-learning modules, SOPs, assessments, and certification paths
Partner with operations, quality, and product to identify skill gaps and deliver targeted enablement initiatives
Own the creation, organization, and governance of the internal knowledge base (process documentation, SOPs, troubleshooting guides, playbooks)
Develop customer- and partner-facing knowledge resources, ensuring content is accurate, accessible, and aligned with brand and compliance requirements
Implement content lifecycle management practices to ensure knowledge remains current, searchable, and actionable
Lead internal communications for support teams, including process updates, product launches, policy changes, and leadership announcements
Create clear, concise, and audience-appropriate messaging for frontline teams, partners, and cross-functional stakeholders
Play a central role in change management by ensuring teams understand what is changing, why, and how to adopt new processes or tools
Partner closely with Support Operations, Quality, Workforce Management, Product, Engineering, Sales, and Partner Management to ensure alignment on enablement needs

What we offer

401(k) match
medical, dental and vision insurance
life and disability insurance
generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
EAP, other wellbeing resources

Fulltime

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Enablement Support

Job Description

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