Enablement Support Job at Morson Talent (Chester)

Support Enablement Specialist

We’re looking for a Support Enablement Specialist who bridges tech support, data...

Location

United States , Watertown

Salary:

75000.00 - 120000.00 USD / Year

Tutor Intelligence

Expiration Date

Until further notice

Requirements

2+ years experience in technical support, support operations, or high-volume service environments (including strong hands-on troubleshooting background)
Proficiency with SQL and Excel/Google Sheets for querying, analysis and reporting on operational data
Experience building dashboards and visualizations with tools such as Metabase
Solid understanding of process design, documentation standards, knowledge-management best practices, and continuous improvement mindset
Comfortable collaborating across functions (Engineering, Field Ops, Support) and able to translate technical detail into actionable internal enablement content
Excellent written and verbal communication skills
an ability to distill complex technical issues into clear guides/training
Highly organized, self-directed, and proactive in identifying improvement opportunities

Job Responsibility

Develop and maintain comprehensive support playbooks, troubleshooting guides, escalation workflows, and onboarding/training materials for support and field teams
Serve as the go-to person for support knowledge: keep our knowledge-base current, searchable, and aligned with best practices
Query and analyze operational/support data (SQL, Sheets/Excel) to identify recurring issues, training gaps, and process improvement opportunities
Build dashboards/visualizations (Metabase or similar) to monitor support/field enablement KPIs (e.g., time-to-resolution, knowledge base usage, incident recurrence, onboarding ramp time)
Collaborate with Engineering and Operations to triage systemic support issues, gather root-cause insights, turn those into training/knowledge updates, and validate post-fix documentation
Partner with the Support Manager to ensure consistent process adherence, coverage across shifts/sites, and accurate documentation/practices across global teams
Own enablement experiments: define metrics, implement pilot training/process changes, track outcomes and surface results to leadership

What we offer

fully employer-covered health and dental insurance
a managed 401(k)
regular in-office meals
social events
collaborative, low-ego work culture

Fulltime

Senior Manager, CSS Enablement

We are seeking a strategic and results-oriented Senior Manager, CSS Enablement t...

Location

United States

Salary:

121500.00 - 190350.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 10+ years of experience in customer support, learning & development or training enablement
Minimum 6+ years as a people manager
Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals
Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes
Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance
Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team
Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution

Job Responsibility

Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals
Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities
Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement
Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement
Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs
Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior CSS Learning Enablement Partner

We are seeking a results-oriented Senior CSS Learning Enablement Partner to stre...

Location

United States

Salary:

121500.00 - 190350.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience in customer support, learning & development or training enablement
Program management experience strongly preferred
Experience assessing skills gaps and translating them into targeted learning solutions or development pathways
Proficient in Learning Management Systems (LMS) and developing learning content
Proven ability to build scalable processes, playbooks, and frameworks that drive adoption
Strong cross-functional collaboration and stakeholder influence skills
Data-driven mindset with experience using metrics to measure program effectiveness and inform continuous improvement
Excellent verbal and written communication skills, including the ability to engage diverse audiences and simplify complex concepts
Comfortable working in fast-paced, ambiguous environments

Job Responsibility

Partner with CSS leadership and business stakeholders to design and deliver enablement programs that strengthen team capabilities and operational effectiveness
Assess skills gaps across CSS and develop targeted training, resources, and learning pathways to close them
Manage and improve the CSS knowledge base and knowledge queues, ensuring critical information is accurate, accessible, and sustainable for BAU operations
Build and scale frameworks, playbooks, and processes that enable consistent onboarding, development, and support across the CSS organization
Establish success metrics for enablement initiatives, track adoption and impact, and use insights to continuously improve
Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messages for different audiences

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Delivery Enablement Coordinator

The primary responsibilities of the CT&M Delivery Enablement Coordinator are to:...

Location

United States

Salary:

30.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Human Resources, Learning & Development, or a related field (or equivalent work experience)
3+ years of experience in administrative support, project coordination, learning and development, or sales/delivery enablement roles
Experience working in a global or cross-functional environment preferred
Experience with credentialing programs or professional development initiatives
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and collaboration tools (Teams, SharePoint)
Familiarity with Learning Management Systems (LMS), digital learning, and project planning and tracking platforms
Familiarity with digital content creation tools (e.g., Canva, Articulate, or similar)
Basic understanding of AI tools and eLearning technologies is a plus
Ability to manage data reporting and dashboards using Excel or similar tools
Strong organizational skills with the ability to manage multiple priorities and deadlines

Job Responsibility

Coordinate and support the team activities that identify learning needs based on emerging trends in candidate behavior, ensuring timely documentation, scheduling, and tracking of deliverables for learning solutions (live, recorded, eLearning modules) using AI tools and resources
Maintain and update learning content repositories and manage version control across digital platforms in collaboration with the LHH Product & Innovation team and Marketing teams
Oversee administrative aspects of Professional Development programs, including global tracking and reporting for the Digital Credentials program, ensuring compliance with established processes and timelines
Prepare and distribute reports, dashboards, and status updates for leadership and stakeholders on training initiatives, progress, and emerging needs
Facilitate global collaboration with CT&M Ops Directors by organizing meetings, managing agendas, capturing action items, and ensuring follow-up on identified training requirements

What we offer

medical
dental
vision
life insurance
short-term disability
additional voluntary benefits
EAP program
commuter benefits
401K plan
paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law

Parttime

Customer Success Training Manager

We are seeking a highly motivated and experienced Customer Success Training Mana...

Location

United States , Raleigh

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge,NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

Revenue Enablement Program Manager

Degreed is seeking a Revenue Enablement Program Manager to design, scale, and de...

Location

United States

Salary:

140000.00 - 155000.00 USD / Year

Degreed

Expiration Date

Until further notice

Requirements

Enablement Expertise: Experience developing and executing programs that support revenue performance and behavior change
Learning Design & Delivery: Skilled at creating onboarding paths, certifications, and ongoing enablement content
Program Management: Organized and results-driven, with the ability to manage multiple initiatives at once
Data-Driven Mindset: Comfortable defining KPIs, measuring impact, and iterating based on insights
Tool Fluency: Hands-on experience with Gong, Salesforce, Outreach, LinkedIn Sales Navigator, Gainsight, etc.
Cross-Functional Collaboration: Strong partnership skills with Sales, CS, Product Marketing, and RevOps
Coaching & Feedback: Able to review call recordings and presentations, delivering constructive guidance
Adaptability & Innovation: Brings fresh ideas and explores new technologies (including AI) to enhance enablement

Job Responsibility

Support Revenue Teams – Align enablement programs to support Sales, Customer Success, and Account Management teams, ensuring each has the training and resources needed to succeed
Design Learning & Onboarding Programs – Develop and manage structured onboarding, ever-boarding, and product certification pathways to drive faster ramp-up and higher engagement
Create & Maintain Enablement Resources – Build and continuously update playbooks, product guides, case studies, Gong call libraries, and competitive insights that are relevant, accurate, and easily accessible
Optimize the Revenue Tech Stack – Lead optimization and adoption of enablement tools and technologies, ensuring teams maximize their use of Gong, Salesforce, Outreach, and related platforms
Measure & Report Impact – Define and track key KPIs (e.g., ramp time, productivity, certification rates, retention, win rates) to measure program effectiveness and inform continuous improvement
Innovate Enablement Programs – Stay ahead of industry best practices, leveraging new technologies (including AI) to enhance enablement, learning delivery, and automation
Coach & Share Best Practices – Review presentations, demos, and client interactions, providing constructive feedback and identifying patterns of success to scale across teams

What we offer

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success

Fulltime

Internal Enablement Manager

Kiddom is a groundbreaking educational platform that promotes student equity and...

Location

United States

Salary:

80000.00 - 120000.00 USD / Year

Kiddom

Expiration Date

Until further notice

Requirements

7+ years of K–12 education experience, including school and/or district-level work with curriculum, instruction, or professional learning
3–5 years of experience in edtech enablement, product training, curriculum implementation, or internal team support (sales enablement, customer success enablement, or professional learning)
Experience as a school leader, instructional coach, or curriculum director strongly valued
Tech-savvy and quick to learn new digital platforms, content authoring tools, and internal enablement technologies
Collaborative and strategic, with the ability to work independently while partnering effectively across teams (Product, Marketing, Sales, Customer Success)
Strong communicator with expertise in designing training and enablement materials in multiple formats (video, live, virtual, written)
Master’s degree preferred, or equivalent professional experience in education, curriculum, or instructional technology
Ability to occasionally travel for team workshops, trainings, or internal events (less than 20%)

Job Responsibility

Develop internal enablement resources: Create and maintain customized Kiddom product demonstrations, training modules, and internal playbooks that help teams deeply understand product features,curriculum, and use cases
Build and manage an internal enablement platform: Partner with Marketing and Product to design, organize, and deliver scalable enablement materials
ensure content is accessible, user-friendly, and regularly updated
Collaborate cross-functionally: Work with Marketing, Product, Sales, and Customer Success teams to identify enablement gaps and proactively build resources, guides, and training experiences to close them
Support internal product knowledge: Ensure all teams are fluent in Kiddom’s high-quality instructional materials, curriculum alignment, product functionality, and competitive differentiators
Design and deliver training experiences: Develop engaging training sessions (video, live, virtual, or written) that support team onboarding, skill-building, and ongoing product mastery
Leverage learning intelligence: Develop strategies and tools that help internal teams understand how Kiddom supports teachers, administrators, and students, including differentiation, feedback, data, and reporting features
Enable rapid response: Provide resources and quick-reference materials that help internal teams adapt to new product updates, changing priorities, and emerging opportunities

What we offer

Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans

Fulltime

Customer Service Representative

Join a fast-growing, tech-enabled company where your voice matters, your impact ...

Location

Salary:

18.00 - 20.00 USD / Hour

LoadUp

Expiration Date

Until further notice

Requirements

1+ years of experience in a high-volume customer service or support environment
Solutions-first mindset with a passion for providing great service
Strong communication, organization, and time-management skills
Familiarity with computer systems and a willingness to learn our platforms
A team-first attitude and comfort in a feedback-rich culture
High school diploma or GED required
Able to work nights or weekends

Job Responsibility

Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy
Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset
Monitor and manage real-time order status to ensure a seamless service experience from start to finish
Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support
Accurately document all interactions in our systems to maintain clear and organized customer records
Identify and report recurring issues or trends to help improve customer experience and internal processes
Uphold LoadUp’s brand values in every customer interaction
Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment

What we offer

Competitive Hourly Rate with Performance Bonus
Medical, Dental, Vision, and Life Insurance Benefits
Flexible Spending Account (FSA) or Health Savings Account (HSA)
401(k) with 5% Company Match
Paid Time Off Policy
Employee Stipend Program
Employee Recognition Program
Employee Referral Program

Enablement Support

Morson Talent

Location:
United Kingdom , Chester

Category:
Manufacturing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

Expiration:
October 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:United Kingdom , Chester

Category:Manufacturing

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Job Description:

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Requirements:

Nice to have:

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Job Posted:January 06, 2026

Expiration:October 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , Chester

Category:
Manufacturing

Contract Type:
Not provided

Job Posted:
January 06, 2026

Expiration:
October 27, 2026